Avaya Data Solutions Edge networks for UC Mike Fitzgerald Avaya Agenda 1 Avaya Data Networking Vision 2 Ethernet Switching Product Line for UC Edge Networks 3 Advanced Gateway and Secure Routers for UC Edge Networks ©2010 Avaya, Inc. All rights reserved. 2 Avaya’s Unique Value Proposition Always-On Intelligent components & designs, powerful networking that can be fully trusted to deliver Efficient Improving the effectiveness of a business by creating a simpler & more effective network Scalable Leveraging optimization & organic versatility to meet Business-driven Data growth requirements Up to 7X better resiliency 100% Call Completion even during failure scenarios In-Service Maintenance Up to 50% better TCO Up to 40% more energy-efficient Pioneered best-practice design, saving 1/3 equipment Up to 20X better performance Satisfying Business growth – scaling from 1G to 100G Virtualized & integrated ©2010 Avaya, Inc. All rights reserved. 3 The Enterprise Branch Challenge Data Center Campus/LAN Branch Extend consistent, high quality access/services to your remote enterprise locations/users What’s required … What Avaya can deliver … • The same level of service that Data Center/Campus/LAN users get • Wire speed performance for toll-quality VoIP and UC • Resilient operation and performance • Reliable voice & data with survivability • Converged voice and data services • Voice/data integration in one device • Minimal disruption to network infrastructure • Seamless deployment into existing networks • Deployment simplification • Simplification via service integration • Low total cost of ownership • Reduced CAPEX and OPEX 31% of Enterprise IT budgets go towards supporting the branch IT managers need to control their remote site costs Source: Nemertes 2008 4 ©2010 Avaya, Inc. All rights reserved. Agenda 1 Avaya Data Networking Vision 2 Ethernet Switching Product Line for UC Edge Networks 3 Advanced Gateway and Secure Routers for UC Edge Networks ©2010 Avaya, Inc. All rights reserved. 5 Ethernet Switching High performance resiliency Core Modular Chassis Highlights Pioneering Switch Cluster high- availability solution 2nd largest Core installed-based 1st & only to break through the Terabit Stackable boundary Access Stackable Chassis True end-to-end high-availability solution Recently refreshed portfolio ©2010 Avaya, Inc. All rights reserved. 6 Stackable ERS Product Positioning Ideal as: Access Switch for Large Enterprises: high-performance Gigabit-to-the-Desktop Aggregation (Distribution) Switch Core Switching solution for small Enterprises Top-of-Rack/Horizontal Stacking for the Data Centre ERS 5000 Where 10GbE is required today Ideal as: Access Switch for mid-to-large Enterprise Environments with either FE or GbE connectivity at the Edge, or both ERS 4500 Where 10GbE Uplinks will become important Ideal as: Access Switch for Branch Office or smaller Enterprise Campus: when Fast Ethernet-only is appropriate Low-intensity convergence deployments ERS 2500 Standard offering for the Small to Medium Enterprise ©2010 Avaya, Inc. All rights reserved. 7 Default Offering & Alternatives Default Offering Premium Offering • Comprehensive Features • Competitive Pricing • Versatile Range • Dynamic L3 Routing • Advanced Features • Additional Performance ERS 5000 Generic Considerations: ERS 4500 Price, Performance, Features, Convergence, Security, Scalability, Flexibility… Entry-level Offering ERS 2500 • SME/Budget-friendly • Limited PoE • Fast Ethernet only ©2010 Avaya, Inc. All rights reserved. 8 Ethernet Routing Switch 2500 Series Workhorse solution to empower Convergence – 10/100 to the Desktop Key benefits Cost effective, feature rich platform for SME and branch – Power-over-Ethernet & QoS Highly-available local Stacking & – high speed local switching & Scalable, pay-as-you-grow Layer 3 Routing – entry-level FAST 32 connections to the Core Comprehensive QoS & access control capabilities Integrated Access Control – 802.1X with Extensions – 802.1AB auto discovery for network & devices Delivers flexibility to the Network Edge ©2010 Avaya, Inc. All rights reserved. 9 Features of the ERS 2500 Series 4 Switch options – 2526T & 2526T-PWR 802.3af-compliant PoE – Auto-sensing 10/100 – 24 10/100 Desktop ports, plus 2 active Uplinks – Auto-discovery of PoE devices – 12 10/100 and 12 10/100 POE, plus 2 active Uplinks – Dynamic power management – 2550T& 2550T-PWR – 48 10/100 Desktop ports, plus 2 active Uplinks – 24 10/100 and 24 10/100 POE, plus 2 active Uplinks Endpoint access control – 802.1X SHSA, Guest VLAN, RADIUS Authentication DiffServ & 802.1p Prioritisation Uplink options of SFP, 1000T, or 10/100/1000T 32Gbps Stacking architecture – Up to 384 10/100 ports Traffic Marking & Re-Marking Port Mirroring & Rate Limiting 802.3ad Link Aggregation (6 links) Wire-speed local switching & integrated Stacking ©2010 Avaya, Inc. All rights reserved. 10 Flexible Advanced Stacking Architecture Class-leading Stacking – the ERS 2500 Series implements FAST 32 – 4Gbps of Stacking capacity per Switch & up to 32Gbps for a Stack of 8 ERS 2500 Series with FAST 32 4Gbps Stacking per Switch & up to 32Gbps Scales up to 384 Ports of 10/100 Desktop plus up to 16 Ports for 10/100/1000 Combo Uplinks Auto Unit Replacement software & configuration control – Virtual Hot Swap Consolidated Management via a single IP Address Low-cost Stack cabling Up to 8 Switches & 400 Ports Uses low-cost Cat 5E UTP for Stacking Pre-enabled or field-upgradeable ©2010 Avaya, Inc. All rights reserved. 11 Ethernet Routing Switch 4500 Series Scalable solution to empower Convergence – 24 and 48 port 10/100 or 10/100/1000 to the Desktop, Fixed 100FX & SFP options – Power-over-Ethernet & QoS – fail-safe FAST 320 – high-speed local switching & Layer 3 Routing Key benefits Enable the Converged Desktop Comprehensive access control options High-availability locally & to the Core Scalable, pay-as-you-grow Integrated Access Control – 802.1X with extensions Delivers 99.999% reliability to the Network Edge Fast Ethernet Switches Gigabit Ethernet Switches 4526FX 4524GT & 4524GT-PWR 4526T & 4526T-PWR 4526GTX & 4526GTX-PWR 4550T & 4550T-PWR 4548GT & 4548GT-PWR ©2010 Avaya, Inc. All rights reserved. 12 Features of the ERS 4500 Series 11 Switch options 802.3af-compliant PoE – 4526FX – Auto-sensing 10/100/1000 – 4526T & 4526T-PWR – Auto-discovery of PoE devices – 4550T & 4550T-PWR – Dynamic power management – 4524GT & 4524GT-PWR – 4526GTX & 4526GTX-PWR – 4548GT & 4548GT-PWR High density solution: – 400/384 ports of 10/100 or 10/100/1000 with PoE & 10GbE options – SFP & FX options 184Gbps of local switching & 40Gbps Stacking throughput per Switch End-point access control – 802.1X plus extensions (SHMA, MHMA, Guest VLAN, etc) Automatic Unit Replacement Traffic Policing, DiffServ & 802.1p Prioritisation IP Filtering, Policies, & Offset Redundant Power option ©2010 Avaya, Inc. All rights reserved. 13 Flexible Advanced Stacking Technology Class-leading Stacking – ERS 4500 Series implements FAST 320 – 40Gbps of Stacking capacity per Switch & up to 320Gbps for a Stack of 8 ERS 4500 Series with FAST 320 40Gbps Stacking per Switch & up to 320Gbps Scales up to 400 Ports, Fast or Gigabit Ethernet, plus up to 16 Ports of 10/100/1000 Combo or 10GbE Uplinks Auto Unit Replacement software & configuration control – Virtual Hot Swap QoS is maintained across the Up to 8 Switches & 400 Ports Return Cable creates resilient configuration Stacking interface Consolidated Management via a single IP Address ©2010 Avaya, Inc. All rights reserved. 14 Key Benefits of the ERS 4500 Series Industry-leading Stackable Chassis solution Versatile & complete model range – Fast Ethernet & Gigabit Ethernet models – Now with the 4524GT-PWR that makes 11 models..! Security-enabled & Convergence-friendly Competitively-high feature-price-value ratio – Now with Dynamic L3 Routing..!* Optimised for use in converged networks – Now with Automatic QoS..! Highly energy-efficient & now with Energy Saver* * As of the v5.4 Release, scheduled for April 2010 ©2010 Avaya, Inc. All rights reserved. 15 ERS 2500 and 4500 switches Automatic QoS- Enabling UC networks Performance is placed at risk by the chaos of self-regulation Automatic QoS – Business-critical applications are forced to contend with everything else Automatic QoS optimizes application performance, end-toend Configuration is simplified – 3rd Party applications are User Access Private QoS Generic QoS Zero-touch Configuration AQoS-enabled Switch Configuration simplified & automated QoS honoured end-to-end Optimises Nortel Data for Nortel Voice AQoS-enabled Core handled as default Generic Application Private Application Gives tangible benefits to Avaya (Nortel) VoIP Customers – Applications & Networks are Application Access synchronized ©2010 Avaya, Inc. All rights reserved. 16 No-compromise Edge Networking Virtual hot-swap capability – Enables in-service maintenance User Access & restoration No single point-of-failure – Distributed power and forwarding High-capacity virtual backplane – Industry-leading, pay-as-you- grow scalable capacity Stackable Chassis Standards-based Access features Automatic Unit Replacement Distributed architecture Proportional scalability Bi-directional multi-path forwarding Simplified implementation & management – Automatic software & Virtualized Core configuration control, & centralised management ©2010 Avaya, Inc. All rights reserved. 17 Real-World Enterprise Advantage Superior performance compared to Cisco and HP ProCurve – Up to 45% greater forwarding performance – 100% Wire-speed with zero loss Offers lower Cost-per-Gigabit of throughput – Up to 81% better than Cisco & up to 24% better than ProCurve Ease-of-configuration advantage – Typically configuration requires 60 commands, versus 156 for Cisco & 96 for ProCurve Significantly better energy-efficiency Source: Tolly Group Up-to-Spec Test #2-7178 Ethernet Router Switch 2500 Series Competitive Performance Evaluation ©2010 Avaya, Inc. All rights reserved. 18 Trusted & Valued Consistently winning business where Convergence is being leveraged for strategic advantage The most challenging & demanding verticals: Healthcare, Media, Education, Banking & Finance, Retail, Utilities, & Public Sector ‘Avaya’s solution provides exceptional resilience in the core, as well as highly secure & available fixed & wireless connectivity around the building. I am in no doubt that we have an infrastructure designed to support the next generation of hospital communications.’ ©2010 Avaya, Inc. All rights reserved. 19 Real-World Enterprise Advantage Superior performance compared to Cisco – Up to 45% greater forwarding performance – 100% Wire-speed with zero loss Offers lower Cost-per-Gigabit of throughput – Up to 82% better than Cisco Vastly improved Jitter, especially at the small Packet sizes used by Voice, IP Telephony, & Unified Communications Significantly better energy-efficiency – Up to 62% better than Cisco Source: Tolly Group Up-to-Spec Tests #207237 & 208269 ©2010 Avaya, Inc. All rights reserved. 20 Lifetime Warranty on Stackable Switches Lifetime Hardware Warranty – Next Business Day Replacement Lifetime Technical Support – Technical support for life – Advanced Technical Support for 90 days Optional Software Subscription – Nominal fee for software updates Industry-leading Warranty that complements Avaya’s genuine TCO advantage ©2010 Avaya, Inc. All rights reserved. 21 Agenda 1 Avaya Data Networking Vision 2 Ethernet Switching Product Line for UC Edge Networks 3 Advanced Gateway and Secure Routers for UC Edge Networks ©2010 Avaya, Inc. All rights reserved. 22 Price/Performance Price-performance for end-end applications SR 8012 SR 8008 SR 8004 Converged Branch Platforms SR 8002 SR4134 Enterprise Core SR2330 SR3120 Mid Branch to Campus SR1004 SR1001/S SR1002 Small - Mid Branch Access Capacity / Density Secure Router 2330 & 4134 provide converged branch capabilities! ©2010 Avaya, Inc. All rights reserved. 23 Secure Router Portfolio Positioning Ideal as: SR 2330 Converged access / multi-service routers for branches and remote sites Cost-effective / high-capacity resilient SIP Voice Gateways for remote sites “Unified networking solution” combining UC, Voice, & Data services in a single device (SR 4134) SR 4134 Ideal as: SR 1000 Series Entry-level and mid-range traditional WAN Access routers for branches and remote sites Environments needing T1/E1, Serial or DS3 WAN connectivity SR 3120 The most cost effective DS3 and channelized DS3 in the industry (SR3120) Ideal as: Enterprise Core (or backbone) Routers for central sites and Data Centers Environments with high-performance and high-reliability (99.999% up-time) requirements SR 8000 Series High-capacity, high-speed WAN Aggregation solution over OC-3, Packet-over- SONET, E3 interfaces ©2010 Avaya, Inc. All rights reserved. 24 Secure Router Portfolio Positioning Ideal as: SR 2330 Converged access / multi-service routers for branches and remote sites Cost-effective / high-capacity resilient SIP Voice Gateways for remote sites “Unified networking solution” combining UC, Voice, & Data services in a single device (SR 4134) SR 4134 Avaya and Multi-vendor certified: Ideal as: Certified as survivable SIP gateways SIP Survivable Gateway to support centralized Communications/Session Manager 5.2.1 and 6.0 Communication System 1000 and 2100 UC/VoIP Integrated branch routers to support centralized UC/VoIP/data Traditional branch router for data applications Software Communication System (SCS) Avaya AS5300 3rd party severs (Microsoft OCS, Sylantro, Broadsoft) Variety of Avaya and 3rd party phones and clients ©2010 Avaya, Inc. All rights reserved. 25 Secure Router Portfolio The Right Solution for different Requirements Secure Router Secure Router Chassis and IO SIP-VoIP Data Features • 7 Slot chassis • DS3/CT3/HSSI, Serial, BRI/PRI, T1/E1, ADSL • Up to 76 ports 10/100-POE 58 ports 10/100/1000 SR 4134 • 2x1000BT, 2xSPF base • Hosted server module • 3 Slot chassis • T1/E1/Sync/PRI/BRI • 2x1000BT, 4x100BT, 2xSPF base SR 2330 SR 3120 • SIP Gateway • Survivable SIP Proxy/user agent, Registrar • IPv4, RIP, OSPF, BGP, GRE, PBR, VLAN, Multicast • FXS/DID/FXO/ CAMA/BRI/ PRI interfaces • PPP, MLPPP, FR, MLFR, BCP, HDLC • CAS, BRI, PRI QSIG, E1 R2 signaling • SIP trunks • NAT • DS3/CT3/Serial/T1/E1 • IPSec VPN (site-site, remote access) • Licensed T1/E1 interfaces SR 1002 • Filters, ACL, Stateful Firewall • Denial of Service • Fixed configuration platforms SR 1001 SR1001S • 8-queue QoS • 2 Interface modules • 2x100BT base SR1004 • IPv6, MPLS L2 VPN (SR4134, SR2330) • VRRP • SNMP, CLI, PCAP, RMON, RADIUS • T1/E1/Serial/BRI, 2x100BT base • Cost effective ©2010 Avaya, Inc. All rights reserved. SR 2330 Product Overview Platform details Software and services IPv4, IPv6 and Multicast routing Frame relay (MLFR), PPP (MLPPP), HDLC MPLS L2-VPN (Ethernet, PPP, HDLC) L2/3 Ethernet Switching (incl. POE) Security services (firewall, IPSec VPNs, NAT, hardware encryption) SIP Gateway and Survivability Reliability Port Resiliency (MLPPP, MLFR, WAN PSTN 2xFXS 4xFXS 2xFXO 4xFXO 802.1ad) Platform Resiliency (VRRP, BGP multihoming) Platform Redundancy (power, cooling, hot-swap_ MPLS Fast Reroute Survivable SIP Gateway Cost Effectiveness Cost effective as survivable SIP 1xT1/E1/PRI 2xT1/E1/PRI ADSL2+ 1xSerial 2xSerial BRI 1xT1/E1/PRI 2xT1/E1/PRI BRI Gateway on existing data networks Extremely cost effective as converged branch with VoIP, routing, security, QoS and WAN ©2010 Avaya, Inc. All rights reserved. 27 SR 4134 Product Overview Platform details Software and services IPv4, IPv6 and Multicast routing Frame relay (MLFR), PPP (MLPPP), HDLC MPLS L2-VPN (Ethernet, PPP, HDLC) L2/3 Ethernet Switching (incl. POE) Security services (firewall, IPSec VPNs, NAT, hardware encryption) SIP Gateway and Survivability Reliability Port Resiliency (MLPPP, MLFR, WAN LAN PSTN 8xT1/E1 44x10/100/1000 1xDS3 1xCh DS3 1xT1/E1/PRI 2xT1/E1/PRI ADSL2+ 10x10/100/1000 1xSerial 2xSerial BRI 24x10/100 24x10/100 POE 2xFXS 4xFXS 2xFXO 4xFXO 1xT1/E1/PRI 2xT1/E1/PRI 802.1ad) Platform Resiliency (VRRP, BGP multihoming) Platform Redundancy (power, cooling, hot-swap_ MPLS Fast Reroute Survivable SIP Gateway Application hosting SCS for up to 250 users Microsoft OCS Mediation Service BRI SCS server module ©2010 Avaya, Inc. All rights reserved. 28 AG2330 SIP Gateway for central call servers Highlights Aura, IP Office, CS1K, CS2K/A2E CS2100, SCS, 3rd party > SIP Gateway with modular PSTN interfaces Data Center > Survivable SIP PBX UC platform >Cost effective platforms Advanced Gateways 2330 >Single vendor alignment of call server/UC platform and SIP-optimized VoIP GW ensure customer satisfaction PSTN AG2330 AG2330 ©2010 Avaya, Inc. All rights reserved. 29 AG2330 and SR2330 for central call servers Highlights Aura, IP Office, CS1K, CS2K/A2E CS2100, SCS, 3rd party > SIP Gateway with modular PSTN interfaces Data Center > Survivable SIP PBX UC platform >Cost effective platforms Advanced Gateways 2330 >Single vendor alignment of call server/UC platform and SIP-optimized VoIP GW ensure customer satisfaction WAN PSTN >Feature consistency with Secure Routers >Meets requirements for Integrated Branch Router AG2330 AG2330 ©2010 Avaya, Inc. All rights reserved. 30 Advanced Gateway 2330 Product Overview Survivable SIP GW 4xFXS SR2330 platform Integrated DSP module with 25 user survivability (factory installed) PSTN interface modules 4xFXO AG2330-4FXO – – – 2xFXS 2xFXO 4xFXO and 4xFXS 1xPRI and 4xFXS Cost-effective solution Targeted at voice-only applications requiring SIP gateway and survivability for up to 100 users 4xFXS Added value- data services 1xPRI AG2330-1PRI Upgradeable to full Secure Router feature set Available summer 2010 31 ©2010 Avaya, Inc. All rights reserved. 31 Converged routing Converged Branch Office Platform Central Site Challenge: Deliver convergence, reliability, security and TCO reduction SIP Call Server PSTN Avaya Aura, CS1K, CS2K, SCS, 3rd-party SIP • Centralized UP/IP PBX server • Branch Network Secure Router – Survivable VoIP Gateway – Enterprise router – Firewall and VPN WAN – Ethernet switching PSTN • Compatibility (server, GW, phones) SR2330 / 4134 AG2330 – Solution: AG2330, SR2330 or SR4134 Business Value: – – – Simplicity Reliability Lower TCO Branch Nortel or 3rd-party SIP phones Deployed either as Converged Branch Router (with SIP) or as traditional Router, delivering Enterprise expectations for reliability, security, and TCO. 32 ©2010 Avaya, Inc. All rights reserved. 32 Consolidating the Branch Delivers the survivable SIP Voice platform for the Branch Consolidates Branch networking functions into fewer, tightly-integrated devices – Reduces network complexity & streamlines capital & operational costs Gives workers a high quality of IP Phones / Analogue Phones / PCs / Wireless APs / Legacy PBX PBX / Call Server LAN Switch High-performance traditional Routing Consolidated functionality Firewall VPN experience – Regardless of which applications or services are enabled across the network Wide Area Network Secure Router or Advanced Gateway Data Centre ©2010 Avaya, Inc. All rights reserved. 33 AG2330, SR2330, SR4134 Integrated Voice Gateway services Integrated PSTN Gateway with Routing, WAN & Security services Data Center PSTN connectivity – T1/E1 PRI, BRI, FXS & FXO PSTN – Up to 64 DSP channels for SR 2330 & up to 128 DSP channels for SR 4134 Up to 100 users (SR2330 or 300 (SR4134) for SIP survivability Mobile – – Modular, flexible platforms IP Avaya Communications Server 1000 and other SIP call servers Optional Office Communications Server 2007 WAN SIP Survivability – – – – – Phone & call routing services maintained when SIP Call Server connectivity is lost Secure Router 2330 / 4134 PSTN Branch Inbound & outbound calls through PSTN Intra-site calls with local services (e.g. conferencing, transfer) Tested with Avaya and 3rd party servers Supports Avaya (Nortel) & 3rd-party SIP Phones ©2010 Avaya, Inc. All rights reserved. 34 AG2330, SR2330 & SR4134 Complete Feature Set for Survivable SIP or Converged Enterprise Routing Protocols Security WAN-LAN • Unicast • Multicast • IPv4/IPv6 • Policy based • VLAN • Secure Routing • Stateful Firewall • Filters/ACL • IPSec VPN • NAT • Voice/UC-aware • Serial/T1/E1/ADSL • DS3/chDS3/HSSI • BRI/PRI • 10/100/1000 Ethernet POE • FR/MLFR, PPP/MLPPP • Voice/UC-aware • Worldwide Homologation VoIP Gateway • FXS, FXO, ISDN PRI, BRI • Worldwide PSTN signaling • SIP Line, SIP Trunk • SIP Survivability • Worldwide Homologation • SP/Carrier Certification Platform flexibility • Access and midrange • Price/performance • IO and SW modularity • Hybrid Gateway • Microsoft Branch Office Appliance • Traditional Router Resiliency/availability • VRRP • Fail-over • Redundant links • VoIP survivability QoS • Class based queuing (Diffserv) Management • SNMP • Traffic conditioning/Metering • Congestion management • Classification and marking • Low speed link QoS • Industry standard CLI • Performance management • RMON, PCAP Application hosting • Avaya SCS • Windows Server • Mediation Server • OCS interoperability Validated • Enterprise • SP managed IP services • SP managed Enet services • All Verticals • Globally deployed ©2010 Avaya, Inc. All rights reserved. 35 Key Benefits Combine data, voice PSTN gateway and security Efficient capabilities in a single branch device Reduce facilities, power and cooling costs through device consolidation Phone services maintained even when remote Always-On connectivity to SIP call server is lost (SIP survivability) Reliable data services (e.g., multilink and VRRP) Price competitive on both a CAPEX and OPEX Efficient/TCO basis 25-35% 5-year TCO savings vs Cisco – on top of voice/data device integration savings Scalable High throughput even with VoIP and security services (VPN and firewall) enabled ©2010 Avaya, Inc. All rights reserved. 36 Toll-Quality...Under Load…With Services Effective transport & prioritization of VoIP in congested/ oversubscribed networks WAN bandwidth fully utilized even when filtering, encryption & Firewalls were enabled Consistently high MOS (mean opinion score), regardless of traffic load or services enabled ©2010 Avaya, Inc. All rights reserved. 37 Tested Inter-operability with Cisco Verified interworking for WAN, routing and VPN services – T1, PPP and frame relay – RIP, OSPF and multicast – IPSec VPN Industry-aligned CLI simplifies deployment for trained staff Tolly test bed T1 and 2 xT1 Secure Router Cisco Deployment into existing Cisco networks without disruption ©2010 Avaya, Inc. All rights reserved. 38 Avaya’s Unique Value Proposition Always-On Intelligent components & designs, powerful networking that can be fully trusted to deliver Efficient Improving the effectiveness of a business by creating a simpler & more effective network Scalable Leveraging optimization & organic versatility to meet Business-driven Data growth requirements Up to 7X better resiliency 100% Call Completion even during failure scenarios In-Service Maintenance Up to 50% better TCO Up to 40% more energy-efficient Pioneered best-practice design, saving 1/3 equipment Up to 20X better performance Satisfying Business growth – scaling from 1G to 100G Virtualized & integrated ©2010 Avaya, Inc. All rights reserved. 39 ©2010 Avaya, Inc. All rights reserved. 40 Consultant Relations Program: Contact info Marki Callaway 303-538-4146 mcallaway@avaya.com Ian Mofford 978-677-5449 ismofford@avaya.com Scott Nagel 972-362-1080 snagel@avaya.com ©2010 Avaya, Inc. All rights reserved.