Information Management
Lecture 1
Overview.
Bibliography
 [1] Dave Chaffey, Steve Wood - Business Information
Management : Improving Performance Using
Infomation Systems, 2005, Prentice Hall/Financial
Times, (734 pages)
 [2] Benson V., Tribe K. – Business Information
Management, 2008, Ventus Publishing (83 pages)
 [3] G. Somasundaram, Alok Shrivastava, Eds. Information Storage and Management: Storing,
Managing and Protecting Digital Information, 2009,
Wiley Publishing, Inc (478 pages)
 [4] Wikipedia
Information Management
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Data – raw unprocessed stream of facts.
Information – data processed and arranged in a meaningful form.
Knowledge – extracted from information and data to which is added
expert opinion, skills and experience.
We can also define knowledge by type in terms of function (Zak, 2002) [1,
p226]:
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Declarative knowledge (knowledge about)
Procedural knowledge (know-how)
Causal (know why)
Conditional (know when)
Relational (know with).
Information management (IM) is the collection and management of
information from one or more sources and the distribution of that
information to one or more audiences. [4]
Knowledge Management (KM) is the capabilities by which communities
within an organization capture the knowledge that is critical to them,
constantly improve it and make it available in the most effective manner to
those people who need it, so that they can exploit it creatively to add value
as part of their work. [1,p227]
 Information System (IS) –computerized or manual
system for capturing data and transform it into
information –knowledge.
 Information Technology (IT) - software applications,
computer hardware and networks used to create
Information Systems
 Business Information Management (BIM)
[1,p20]: The process of managing information as a
strategic resource for improving organizational
performance. This process involves developing
strategies and introducing systems and controls to
improve information quality to deliver value.
Structure of [1]
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Part 01 INTRODUCTION
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01 Introduction to information management 5
02 Software for information management 57
03 Technology for information management 115
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04 Information management strategy 179
05 Knowledgement management strategy 221
06 Information systems strategy 273
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07 Managing systems development 335
08 Managing change 383
09 Building an information architecture 435
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10 Managing information quality 503
11 Managing information services quality 557
12 Managing ethical and legal issues 609
Part 02 STRATEGY
Part 03 IMPLEMENTATION
Part 04 MANAGEMENT
Structure of [2]
1. Introduction to Information
Management
2. Relational Data Model and SQL
3. Data Definition in SQL
4. Advanced Selection Queries
5. Joining Tables
6. Functions, Aggregate and GroupSetFunctions
7. Information Security Management
Structure of [3]
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Part 1, “Information Storage and Management for Today’s
World”: These four chapters cover information growth and
challenges, define a storage system and its environment, review
the evolution of storage technology, and introduce intelligent
storage systems.
Part 2, “Storage Options and Protocols”: These six chapters
cover the SCSI and Fibre channel architecture, direct-attached
storage (DAS), storage area networks (SANs), network-attached
storage (NAS), Internet Protocol SAN (IP-SAN), content-addressed
storage (CAS), and storage virtualization.
Part 3, “Business Continuity and Replication”: These four
chapters introduce business continuity, backup and recovery, local
data replication, and remote data replication.
Part 4, “Security and Administration”: These two chapters
cover storage security and storage infrastructure monitoring and
management.
This book has a supplementary website that provides additional
up-to-date learning aids and reading material. Visit
http://education.EMC.com/ismbook for details.