INTRODUCTION TO GOVERNMENT
TRAVEL & SGTP
Linda Colovos, CGTP | Global Director, Government Sales,
Carlson Rezidor Hotel Group
GROUND RULES
• Turn off cell phones/electronic devices
• Encourage interactive session
• Don’t be shy
• Ask questions
SGTP MISSION
• Education
• Collaboration
• Platform
• Solutions
*www.sgtp.org
• User friendly
• Members only section
– Password protected
– Membership profiles
– Resources/links
– State travel manager alliance
– Acronyms/definitions
– RFP’s
*sponsored by Best Western International, Inc.
AGENDA
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Expectations
SGTP.. ‘work’ the conference
Government decision makers
Official programs – air, car, hotel
Government references
CGTP course
Questions
EXPECTATIONS
• HIT/HOT list
• Realistic goals
• Follow-up
“WORK” SGTP!
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Review registration information
Attend workshops & sessions
Participate in SGTP trade exchange
Network
Learn from keynote speakers
Ask questions
GENERAL SERVICES ADMINISTRATION (GSA)
• Procurement arm for civilian side
• Sets government-wide policy
• FEDROOMS (only official government-wide hotel program)
• ETS2 (Electronic Travel System) 15 year/$1.3B contract
– Concur
– CWTSatoTravel
• Joint projects with Department of Defense (DOD)
CONUS (CONTINENTAL UNITED STATES) PER DIEMS
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Set by GSA
Use Smith Travel Research Data
Fiscal year: effective 10/1 - 9/30
Up to 5 rate seasons
DOES NOT INCLUDE TAX
Standard CONUS reviewed every 3 years (next review rates eff. 10/1/13)
Process to challenge per diem
Per diem applies in county in which mission performed
DOMESTIC PER DIEM WEB SITE
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Verify year
City/county
‘Max Lodging’
‘Other’ equals standard CONUS
FEMA & ADA COMPLIANCE
– Federal Emergency Management Act (DHS)
http://www.usfa.dhs.gov/applications/hotel/
– American’s With Disabilities Act –
• New ADA guidelines effective March 2012
• Effected ways hotels market & book accessible rooms
• http://www.ada.gov/
SYSTEM FOR AWARD MANAGEMENT (SAM )
• “Houses” Central Contractor Registration (CCR)
• “Houses” Online Representations and Certifications
Application (ORCA)
CENTRAL CONTRACTOR REGISTRATION (CCR)
• Fall 2003 registration requirement
• No choice. No options. $5,000+ you must register
• Renew annually
• Must have Dunn & Bradstreet number!
• www.sam.gov
• Contracts have been lost because a supplier was not already
registered or did not keep up the renewal!
D & B D-U-N-S NUMBER
• Incorporated Federal Acquisition Regulation (FAR) April 1998
• Unique nine-digit number for procurement-related activities
• Identifies business entities on location-specific basis
• D-U-N-S number if needed for CCR registration
• D & B Number Link
Online Representations & Certifications Application (ORCA )
• e-Government initiative
• designed by Integrated Acquisition Environment (IAE)
• replaces the paper based Representations and Certifications
(Reps and Certs) process
• www.sam.gov
TOP GOVERNMENT FEDERAL AGENCIES
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80% of Spend comes from 10 Government Agencies
Department of Defense (DOD)
Homeland Security
Department of Justice
Veteran Administration
Health and Human Services
Agriculture
State Department
Treasury
Transportation
Interior
80% of federal employees live outside the Beltway!
DEPARTMENT OF DEFENSE
• DTMO (Defense Travel Management Office)
• Endorsed Hotel Programs
– Navy Elite
– Lodging Success Program (LSP) - Army
– FedRooms
– New pilot hotel program to be tested in 2014
• ON-LINE BOOKING TOOL
– Defense Travel System (DTS)
– Contractor – Northrop Grumman
GSA Schedule 599-2 Approved Travel Agencies
ADTRAV CORPORATION
ALAMO TRAVEL GROUP LP, THE
AMERICAN EXPRESS TRAVEL RELATED
SERVICES COMPANY, INC.
ARCADE TRAVEL, INC
AL
TX
OMEGA WORLD TRAVEL, INC.
PRESTIGE TRAVEL, INC.
VA
NV
NY
MI
RHEIN CORPORATION
RIVER CITY GROUP, INC
FL
OR
CRUISE VENTURES, INC.
VA
PA
CW GOVERNMENT TRAVEL, INC.
DULUTH TRAVEL, INC.
VA
GA
RODGERS TRAVEL, INC.
SCHEDULED AIRLINES TRAFFIC OFFICES,
INC.
SEMONT TRAVEL INC.
EDUCATIONAL SERVICES, INC
MD
SUN TRAVEL INC
TX
EL SOL TRAVEL, INC.
GLOBAL, INC.
AZ
ID
THE TRAVEL COMPANY OF MONTANA INC
TRANSCOR, INC.
MT
FL
HOLIDAY TRAVEL INTERNATIONAL, INC
PA
TRAVEL CONCEPTS, INC
VA
INTEGRATED SOLUTIONS & SERVICES, INC.
TN
TRAVEL HORIZONS, INC.
DC
J BEASLEY & ASSOCIATES, INC
KNOWLEDGE CONNECTIONS, INC.
FL
VA
TRAVEL MANAGEMENT PARTNERS, INC.
TRAVEL PLUS INC
NC
IL
KULLER TRAVEL COMPANY
LAWTON'S TRAVEL SERVICE, INC.
LORRAINE TRAVEL LLC
NJ
VA
FL
TRAVEL SOLUTIONS GROUP INC.
USTRAVEL ALASKA, LLC.
VTS TRAVEL ENTERPRISES INC
MD
AK
NJ
MANASSAS TRAVEL INC
UT
WRIGHT TRAVEL AGENCY, INC, THE
TN
NATIONAL TRAVEL SERVICE, INC.
WV
VA
MT
AIRLINE CITY PAIR PROGRAM
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Operated by GSA
30 years old
5,000 city pairs
No restrictions
Last seat availability
No change or cancellation fees
No blackout dates
Up to 73% off unrestricted fares ($5.9B annual savings)
Advanced purchase fares/reduced pricing now available
CAR RENTAL PROGRAM
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Operated by DTMO (October 2007)
Agreement #4 (effective 2011)
Official business
Renters 18+ years
Additional drivers
Liability Damage Waiver (LDW) & Collision Damage Waiver (CDW)
$5 daily Government Administrative Rate Supplement (GARS) fee
OFFICIAL GOVERNMENT HOTEL PROGRAMS
• (Military Entrance Processing Service (MEPS) - City specific
• Lodging Success – City Specific
• Navy Elite – City specific, managed by CWTSatoTravel for U.S.
Navy
• Emergency Lodging Services (Corporate Lodging Consultants)
• FedRooms
FedRooms
• Official government-wide lodging program
• First consideration..not mandated yet..FedRooms First
• Rate at or below per diem ..requires rate parity
• 2.75% funding fee on room nights utilized
• FEMA approved hotels (U.S. & U.S. possessions/territories)
• 4PM cancel policy domestic; 24 hour international
• Book via www.fedrooms.com, 800 numbers, hotel direct,
TMC’S, GDS
SmartPay SmartTax Initiative
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Launched June 19, 2012
11 States currently waive State taxes for individually billed/paid federal
government credit cards: Alaska, Delaware, Florida, Kansas,
Massachusetts, Missouri, New York, Oregon, Pennsylvania, Texas,
Wisconsin
Website: https://smartpay.gsa.gov/about-gsa-smartpay/taxinformation/state-response-letter
SmartTax Vendor Guides
SmartTax Quick Reference for Vendors
MILITARY MARKET
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Approximately 700 active military bases/installations worldwide
Over 1.5M active duty; 1.4M reserves
Over 60 military processing centers in U.S.
Base listing website:
http://apps.militaryonesource.mil/pls/psgprod/f?p=MI:ENTRY:1658650598
401302:::::
Work the Bases:
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MWR / ITT /ITR offices
Graduations - every 8 – 10 weeks
Leisure travel
Public Affairs Office (PAO)
Reunions (great sites http://www.military.com/ and http://www.reunionfriendly.com/)
Sponsor sport event s
Contract officers (CO)
Rotary
Base travel shows
Relocation office (housing or base ‘overflow’)
MILITARY LEISURE VOUCHER PROGRAM
– Discounted, prepaid reservation admissions and
lodging
– Active duty, active reserve and national guard,
retired military, DOD civilian employees, and family
members
– Ms. Jean Neal jean.m.neal3.naf@mail.mil
STATE & LOCAL GOVERNMENTS
• City, State, County entities
– Court systems
– State funded universities
– Local state funded schools
– State funded medical centers
– Indian reservations
– State prisons
– Medical boards
– State parks and recreation
• 25 states have established travel coordinator
• 34 states have a centralized and designated travel agency
• State Travel Manager Alliance: www.stma.us
COST REIMBURSABLE CONTRACTORS (CRC)
– Corporations contracted by federal government
– Seek per diem rates
– Lockheed Martin, Northrop Grumman, Boeing,
Raytheon, General Dynamics, L-3 Communications,
BAE Systems, and many others
– www.govexec.com - top contractors
GOVERNMENT REFERENCES
• “The United States Government Manual 2012”
U.S. Government Printing Office
• “Military Installations Worldwide Guide”
Military Times Media Group # 800-368-5718
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“Government Executive”
How to Identify Valid Federal Government Social Media Accounts
• Twitter, Facebook,YouTube
• Hosted on commercial domains
• Social Media Registry
• Complete URL of the account
• Example: https://twitter.com/whitehouse
www.govevents.com
Where Government Gathers
CGTP CERTIFIED GOVERNMENT TRAVEL PROFESSIONAL
• Launched 2007
• Defines ABC’s of government market
• Networking opportunities
• Certified designation
• Contact Rick Singer
• Process of being updated
QUESTIONS
September 2013