Work Shop on CDR project
21-JAN-2011 and 22-Jan-2011
BRBRAITT, Jabalpur.
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The only thing constant in the world is
“Change”
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The CDR project
CDR project-1
CDR project -2
CDR Sub Project
1.1
CDR Sub Project
1.2
CDR Sub Project
2.1
CDR Sub Project
2.2
East Zone Data
Center
South Zone Data
Center
West Zone Data
Center
North Zone Data
Center
Kolkata
Hyderabad
Pune
Chandigarh
By M/s HCL Ltd
By M/s HCL Ltd
By M/s TCS Ltd
By M/s TCS Ltd
IT Project Circle
CDR Program at BSNL is one of the most complex and true transformation program
It’s NOT only a technology / IT project … it’s a Organization transformation Challenge
This program is stepping stone in creating a world class OSS/BSS infrastructure that could
truly support convergence
It’s a complex project – both in terms of impact on Customer and Employee
Largest ever IT Consolidation (from 333 SSAs to 4 DCs) and process standardization
attempt
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Status of rollout
 South
49/70 SSAs
59/66 SSAs
72/110 SSAs
73/87 SSAs
 East
 North
 West
 253/333 SSAs
Total
253/333 ( 76 %)
NORTH
72 /110
WEST
73 /87
SOUTH
49 /70
EAST
59 /66
HP 5 /6
HR 6 /9
CG 6 /6
MH 25 /30
AP 14 /22
KL 1 / 11
AS 7 /7
BH 18 /19
JK 3 /5
PB 10 /11
MP 34 /34
GJ 8 /17
KT 17 /19
TN 17 /17
JD 5 / 6
NE-I- 3 /3
RJ 16 /24
UE 22 /31
NE-II 1 /3
OR- 13 /13
UW 6 /18
UT 4 /6
WB 12 / 14
CTD 0 /1
CHE 0 /1
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Software implemented in CDR
HCL
TCS
SE
NW
CDR project
1
2
1
Billing System,
CSG – Kenan FX
Convergys
2
Accounting System
Oracle Financial
MySAP
3
Bill formatter
G1
Fortune
4
Mediation
Intec
Intec
5
Provisioning
Clarity
Clarity
6
Inventory
Management
Clarity
Clarity
7
EAI
Oracle FMW
Oracle FMW
8
DQ
BTS Logic
BTS Logic
9
EMS
HPOV
HPOV
10
NMS
HPOV
HPOV
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Software implemented in CDR
SE
NW
CRM
Siebel
MySAP
Web Self Care
Siebel
MySAP
Revenue
Assurance
Connectiva
Connectiva
14
Electronic
Stapling
Through Billing
& CRM
Through
Billing & CRM
15
Enterprise
Reporting
G1
MySAP ERP
FMS
Neural
Neural
IOBAS
Intec
Intec
11
12
13
16
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Solution Architecture
IOBAS
IVRS
Num. Management
IVRS
Call Center
Billing
Mediation
Retail Billing
CRM
Content Billing
Work Flow Process mgt
5 ESS
Collection
Corporate Billing
Sales & Ordering
EWSD
Processing
Electronic Stapling
Compliant Handling System
Validation
Order Management
Web self Care
Distribution
Agents Comm.
C-Dot
OCB
MTE/
CES
Bill
Info
E10B
N/W Inventory
Orders
EAI
AXE
NEAX
FETEX
Others
Provisioning
FMS
Creation/modification
of Subscriber
Fraud Detection
Assignment of
supplementary /value
added services
Analysis and
Prevention
ERS
DQ
EMS
Report Generation
Directory Printing
Server Management
Alert notifications
Access to Ext Databases
Desktop Management
Listing Services
Database Management
Event Management
N/W Management
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CDR Project - Changes
 What Does This Transformation Mean to BSNL ?
DC Consolidation: Reduction in costs thru consolidation from 334 locations to 4;
leading to efficiency in operations
Centralized control: leading to swifter decision making, faster time to
market and cascading across BSNL
Unified process: Standardized common documented processes, Operating
Procedures, increased leverage of people and reduced margin for error
Convergence capabilities: Lead to better quality of customer servicing and
ensure high customer satisfaction
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CDR based billing-Changes
Existing Practices
Changed Practices
 Invoice based billing
 Account based(balance
 Tariff plans based on MCUs
 Monthly fixed Charges driven
by Exchange system Capacity
brought forward) billing
 Tariff plans for CDR – e.g
Instead of free calls – free
minutes of usage or discount
in terms of rupees
 No linkages between.
Monthly fixed charges and
Exchange system capacity
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CDR based billing-Changes
Existing Practices
Changed Practices
 PCOs- Minimum guarantee and
 PCOs- Minimum Guarantee and
commission monthly however
billing is fortnightly
 Late fee in the current bill after
pay by date on slab basis
 Free call calculation on monthly
basis even though bills are issued
to customers on bi monthly basis
Commission co terminus with
billing
 Late fee in next bill based on
percentage basis i.e 2% of
amount of bill subject to min of
` 10.00.For this purpose the i)
arrear amount ii) S.T amount is
not considered
 Free call / discount calculation
at the time of billing depending
on billing cycle.
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CDR based billing-Changes
Existing Practices
Changed Practices
 Bills for various services for a
 A single electronically stapled
corporate customer issued
separately.
 Disconnection of phones and
other activities controlled by
SSAs
 Acceptance of Payments at SSA
for customers of concerned SSAs
only
bill for a corporate customer
involving landline, GSM, Leased
line, Broadband etc. –opens
avenues for better customer
management and devising
strategic tariff plans
 Disconnection and
Reconnection automatic. SSAs
to update payment information
 Payment management system
for zone. Payments can be
accepted across the zone.
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CDR based billing-Changes
Existing Practices
Changed Practices
 No integrated accounting
 Integrated Revenue Accounting
system. Accounting dependent
on Sub ledger generated from
billing system of SSA
system- to generate revenue trial
balance for SSA
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CDR Project - Changes
 New Bill Format
 Last unpaid bills and payments shall reflect in the bill generated by
CDR
 Customer Service moved from SSA to zone
 Cheque Bounce Scenario – Re-payment through cheque allowed
 Deposit billed in the next bill
 Integrated IT systems (CRM)
 Standardized Tariff
 Pooling of free calls
 Customer Hierarchy and customer specific discounts
 Multiple Billing cycles
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CDR Project - Changes
 Customer Hierarchy and customer specific discounts
 Case 1
 (a) Consolidated bill at parent level with bills at child
level also dispatched to parent
 (b) Consolidated bill at parent level with bills at child
level also dispatched to child
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CDR Project - Changes
– Service level charge
redirection
 Case 2
 (a) Complete LL charge or BB charges
e.g LL payment by parent; BB payment by child account
 (b) Complete rental or complete usage
e.g rental of LL paid by parent; Usage paid by child
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CDR Project - Changes
 Case 3
– Redirection with limit
 (a) Invoice level redirection with limit
e.g LL and BB charges upto `500 payment by parent; rest
by child
 (b) Service level redirection with limit
e.g LL upto `500 paid by parent; LL in excess of 500 and
BB charges paid by child
 (c) Charge level redirection with limit
e.g Usage of LL+BB upto `500 paid by parent; Rental of
LL+BB and usage of LL+BB in excess of 500 charges paid
by child
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Together lets make this “Change”
Thank You
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