IT & Operations Management
in Banks
Operations
IT &
Operations
CEO
IT
CEO
CEO
IT & Operations in Banks
Operations
IT
Physical Security
Facility
Operations
Performance
Management
Process
IT
Domains
IT & Operations
Domain Responsibilities
Process
Physical Security
Facility
Operations
Performance
Management
Processes
IT
IT & Operations
• Process Modelling
• Business Process Management
• Business Process Change Management
• Process & Procedures Documentation
• Process Improvement Projects
• Organizational Fitness
• Information Portal Management
Domain Responsibilities
Performance Management
Physical Security
Facility
Operations
Performance
Management
Processes
IT
IT & Operations
• Budgeting
• Cost Allocation
• Procurement Policies & Rules
• Contract Management
• SLA Management
Domain Responsibilities
Operations
Physical Security
Facility
Operations
Performance
Management
Processes
IT
IT & Operations
• Trade Finance products
• Industrialized Credit products
• Treasury products
• Domestic payments, International payments,
• Cheque & Cash
• Salary payments, utility payments
• Card Operations
• ATM, POS & Web Kiosk Monitoring & Maintenance
• Fraud Management
• Customer Complaint & Request Management
Domain Responsibilities
Facility
• Construction & Premises
• Real Estate
• Architectural Design, Implementation & Monitoring
• Buildings’ Technical Infrastructure
Physical Security
Facility
Operations
Performance
Management
Processes
IT
IT & Operations
•Procurement & General Services
• Archiving
•Procurement & Management on
• Catering
• Shuttle
• Cleaning
• Stationary & Preprinted Forms
• Corporate Cars
• CIT
Domain Responsibilities
Physical Security
• Coordination of Preventive security measures
• Guarding Services ( At least one security guard at
each branch)
Physical Security
Facility
Operations
Performance
Management
Processes
IT
IT & Operations
• CCTV Surveillance
• Maintenance of Emergency and Evacuation plans of
all premises
• Alarm Systems
Governance
Body
Frequency
IT & Operations Steering Committee
1 / Month
IT & Operations Management Committee
1 / Month
Technology Management Committee
1 / Month
IT Information Security Committee
1 / Month
IT Quality Governance Board
3 / Month
Xxxxxxxxxxxxxx
xxxxxxxx
IT & Operations Figures (Yearly)
Staff
Depreciation
Opex
Total
Year 2009
Year 2010
Year 2011
Budget 2011
XXX
XXX
XXX
XXX
IT & Operations Figures (Monthly)
IT & Operations FTE Figures (Monthly)
IT Overview
IT
Organization & Governance
Performance Management
Security
Technology & Operations
Plan IT
Measure IT
Secure IT
Do IT
Organization & Governance
Strategic Planning
Organizational Structure
Management Activities
Strategic Planning
Where it all begins
…
Vision
Strategies
Values
Roadmap
Organizational Structure
Management Activities
Management Activities
Technical Architecture
Layer
1
2
3
Development
Java
Platform
.Net
Presentation
Layer
Internet
Explorer
Google
Chrome
Security
Layer
Sun
Directory
Application
Platform
Appl A
Appl B
Application
Server
MS IIS
Weblogic
DBMS
Oracle
IBM DB2
MS SQL
Server
Operating
System
Linux
Unix
Windows
4
Channels
Branch
Internet
ATM
Appl C
Appl D
POS
Xxxxxx
xxxxxx
Xxxxxx
Functional Architecture
EXTERNAL
PARTIES
C U S T O M E R
Branch Banking
C H A N N E L S
xxxxxxx
Self Banking
xxxxxxx
xxxxxx
xxxx
P R O D U C T S
Cards
Deposit
D A T A
Basel II
Customer Contract
Scoring
Appraisals
W A R E H O U S E S
Profitability
OPERATIONS
Financials & Reporting
Accounting
Regularity Reporting
Output Generation
Fees &
Charges
Clearing & Settlement
CIF
Electronic Data Transfer
R E F E R E N T I A L S
IT Sucess Criteria
IT Requests
The number of new requests vs the number of Requests Completed by months
IT Requests
# of Ongoing Requests cover all phases
(Awaiting BU Approval, Awaiting BU Info or In Analysis, In Dvlp, In UAT)
The 2010 Gartner CIO Survey
Ali KIRVAL - Bilgi Üniversitesi
The 2010 Gartner CIO Survey results
Source : The 2010 Gartner CIO Agenda
The economy places a premium on productivity
Source : The 2010 Gartner CIO Agenda
CIOs will lead today and reposition IT for the future
Source : The 2010 Gartner CIO Agenda
End User Predictions for 2010

By 2012, 20% of businesses will own no IT assets.

By 2012, Facebook will become the hub for social networks integration and Web socialization.

By 2014, most IT business cases will include carbon remediation costs.

Internet marketing will be regulated by 2015, controlling more than $250 billion in Internet
marketing spending worldwide.

By 2014, more than three billion of the world’s adult population will be able to transact
electronically via mobile and Internet technology.

By 2015, context will be as influential to mobile consumer services and relationships as search
engines are to the Web.

By 2013, mobile phones will overtake PCs as the most common Web access device worldwide.
Source : Gartner’s Predicts 2010