Harmonization and Simplification
of UN Business Operations
General Outline
QCPR 2013-2016
Delivering as One
 The QCPR gives intergovernmental recognition of the “Delivering as
One” model for the first time, though it remains a voluntary option.
 The QCPR requests the UN system to:
 Develop an integrated package of support to DaO countries
including standard operating procedures (SOPs) and DaOspecific guidance; and
 Identify and address challenges and bottlenecks at the HQ
(and country) level.
QCPR and Business Operations
11
mandates
for H-BO
QCPR 2013-2016- Business Operations
Increased use of
national public and
private systems
Consolidation of
support services
Prioritize the
availability of financial
and human resources
(Feasibility Study) ERP
Interoperability
Common and
standardized system
of cost control
Decision power
delegated to OMT
Funding mechanisms
for innovation
Reduce the nr. of
parallel project
implementation
units
Greater
collaboration in
procurement
Redirect
efficiency
savings into
programmes
Establishment
of common
premises
Operationalization QCPR
SOPs to be established for the second generation of
DaO countries:
Development of DaO specific guidance by the UNDG
Working Mechanisms in collaboration with the HLCM
Networks where relevant.
Dissemination of the SOPs, training and capacity
building for the roll-out of the second generation of
Delivering as One.
How does this translate into reality?
QCPR
UNDG
Country and
regional level
implementation
UNDG Strategic
Priorities 20132016
SA Equivalent
documents
HLCM
HLCM Strategic
Priorities 20132016
Standard Operating Procedures (SoPs) DaO
Harmonization
Policy, Rules
and
Regulations
Standard Operating Procedures for DaO
Government of Programme Country
One Leader*
Resident Coordinator and UN Country Team
Results
Results
Results
Results
Results
Group
Group
Group
Group
Group
Operations
Management
Team
Country
Communications
Group
Government and UN Joint Steering Committee
One Budgetary
Framework
One Programme
Medium Term Common
Budgetary Framework
UNDAF
Joint Resource Mobilization
Strategy
Joint Results Groups’
Annual or Biannual Work
Plan(s)
One Fund and funding
allocation mechanism
Operating as One
Business Operations Strategy
(BOS)
Monitoring
Communicating as
One
Joint Communications
Strategy
Finance and
Audit
Common
Premises
Human
Resources
HACT
Common Tools
ICT
Common Messaging
and Advocacy
Transport and
Logistics
Procurement
One UN Country Results Report
Standard Operating Procedures for DaO
Operating as One
 HQ and Country Level Actions
 Components:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Business Operations Strategy (BoS) country level
common procurement;
common logistics and transport;
common ICT;
common HR;
common audit;
common finance;
harmonized approach to cash transfers (HACT); and
common premises.
What is the Business Operations Strategy
1. Derives partially from UNDAF/programmes;
2. Voluntary instrument to be used at the country at level by UNCTs/OMTs;
3. Developed in conjunction with the UNDAF;
4. Covers Joint Business Operations initiatives;
5. Provides strategic, medium term focus, same cycle as the UNDAF;
6. Provides the basis for Monitoring, Evaluation and Reporting of Business
Operations;
7. Provides the basis for BO Budgetary Framework and Resource Mobilization.
What is the Business Operations Strategy
HLCM
Data, Policy Input
Proc
ICT
HR
Harmonised BO
policies, procedures
…
FIN
UNDG
Country level
solutions
UNCT
UNCT
UNCT
UNCT
UNCT
UNCT
UNCT
B
O
S
What is the BoS?
BoS = ScalablePick and chose
service lines as
locally needed
Why do the Business Operations Strategy
1. Enhanced linkages Programmes and Operations
2. Reduced Costs
• Reduction of duplication of work processes;
• Reduction of transaction costs;
3. Enhanced Quality of Business Operations;
4. Enhanced operational focus and prioritization of investment in Business
Operations.
5. Enhanced ability to track and report on results beyond a single yearenhanced Management Information
BoS pilots (2013)




14 pilots, 4 self starters
End date pilot October 2013
LIC countries, MIC and Post Conflict Countries
Support UNDG and HLCM- Technical, QA, Mission,
Political
 Review pilots Q3 2013
 Revised guidance BoS
Business Operations Strategy
Approach
Scoping the BoS
 Flexibility- based on in country capacity and need, the
UNCT/OMT can select multiple or just one outcome
area (ex. Procurement);
 Time Requirement: 40-50 hours (4-5 days) over a 5
year cycle to develop the draft BoS, including analysis;
 Time requirement may be higher or lower depending
on the scope of the BoS (depends on capacity
available and need).
How to design a BoS
Operations Analysis:
Baseline Analysis
Needs Analysis
Requirement Analysis
Cost Benefit Analysis
Prioritization Harmonized Business
Operations
Medium Term
Results Framework
(incl. costing)
Annual Work
Planning
Monitoring and Evaluation Framework
OMT Work Plans
Feedback Loop
BoS
1.
2.
3.
4.
Milestones BoS development