How to install FS site in PCs and Laptops ?
How to install BIONET Attendance marking hardware and software ?
How to install Antivirus software and run it periodically ?
How to clean unwanted files from PC’s hard disk ?
How to do disk defragmentation ?
How to configure email id and maintain email software ?
Travel and Tours
• www.uaeexchangeindia.co.in and www.uaeexchangeonline.com
Access only from those PCs or Laptops that are authorized by AO Purchase.
How to Install ?
Click the link ‘FS SITE’ and save the zip file to desktop.
Unzip the file to desktop and run the file zones.exe
How to get approval ?
Login to fs site and If “Invalid MAC ID” message is shown, forward the error screen shot with system serial number to firstname.lastname@example.org and get the
How to access FS site using Data Card ?
Send request mail to email@example.com
and get approval.
with cc to
How to install ?
Click the link ‘Bionet’ and save the zip file to desktop.
Unzip the file to desktop and run the file.
Shows a message ‘Path access denied ‘ : Right click on bionet.exe > select “ Properties ”-
> select “ compatibility and privilege level ” -> Tick on Run this program as administrator-
Darkness : Start menu-> run-> venus.ini -> change brightness as 40 and contrast as 20
In Win 7 , we have to give full permission to file and do the above step.
Error in Capturing image : Check the device whether it is working or plug in to other port & computer
The page is looking unavailable : Check Proxy Settings of browser and enable ‘use proxy in bionet email settings page.
Run time error : Run as administrator , install the driver again.
SMTP error : install the driver again.
Employee not found : contact AO-HR, enable option to Modify and re-register finger .
How to install Microsoft Security Essentials (MSE) ?
Visit the link download http://windows.microsoft.com/en-IN/windows/security-essentials-
Click on ‘get it now’.
Select your version of operating system under English
Click on download.
Double click on downloaded file to install.
How to set scheduled scanning and update ?
After installation, open MSE and set the following in settings tab.
Tick ‘Run a scheduled scan on my PC’
Choose Scan Type as ‘Quick Scan’
Set Time around ‘2:00 PM’
Tick ‘Check for latest virus and spyware definitions before running scan’
Limit CPU usage during scanning to 30%.
Disk Cleanup application in Windows.
To access it, go to My Computer > right click on c drive > Select properties
Click on ‘Disk Cleanup’ button
Select all options in that box and click ‘cleanup system files’ and click on OK.
Visit the link www.piriform.com/ccleaner
Download and install the setup file.
Open the program, check all the options on the Left Hand side window.
Click on ‘run cleaner’ and wait till the cleaning process is over.
Once it is over close the program
What is the purpose ?
Files are stored in the hard disk in a scattered manner during course of time.
The defragmenter will rearrange the order in which the files in an efficient manner thus improves the speed of PC.
So regular defragmentation increases the performance of PC.
How to do ?
Go to My Computer > right click on c :/ drive > Select properties
Go to Tools> defragment Now
Select Defragment and leave the computer as it is without much activities.
Once done, repeat for other drives as well.
How to create a new email id ?
Send a request mail to firstname.lastname@example.org
and cc to email@example.com
and get approval.
How to reset email id password ?
Send a request mail to firstname.lastname@example.org
with cc to for another official branch id.
How to set Signature ?
Save the following sample signature file ( IE -> File Menu -> Save As HTML ) www.uaeexchangegroup.com/downloads/Signature.html
Right click on the file in the desktop and ‘open with’ Notepad.
Change details Like NAME OF THE EMPLOYEE, DESIGNATION, DIVISION/BRANCH
NAME, ADRESS, TELEPHONE, FAX, EMAIL and save.
Use the file as signature file in mail client
How to configure email id to a client ?
Incoming and out going server is mail.uaeexchange.co.in
Out going server requires authentication
Out going server uses same settings as your incoming mails.
Mails are added from either > tools> accounts in outlook/outlook express
Or from options> email accounts in windows live mail.
Points to remember:
Configuration of same email id in multiple PCs are not allowed as email may get downloaded in an unexpected manner.
‘Keep server copy’ is not allowed as data gets deleted once aged 20 days.
Attachments must be within 3MB per mail and send screen shots in JPG format
Clear cookies and temp files in IE?
Open Internet explorer > go to tools> Internet options
In ‘General’ tab, under browsing history click on 'Delete'
Check all entries in the resultant window and click on 'Delete'
Make sure that at-least 20 % of the total space in C drive is free.
Hard disk should be partitioned in such a way that c drive have maximum space
At least 1 GB RAM is there in the system
IE Version should be at least 7 or above(Can check by opening IE> help > about
Printing Issues/ PDF Generating issues?
Pop Up should be disabled : can disable by going to
IE> tools> Pop Up blocker >Turn off Pop Up blocker
Up gradation can be done by visiting http://windows.microsoft.com/en-IN/internet-explorer/download-ie
Every body ask to send screen shot.. But how?
Press ‘prtscn/sysrq’ in key board.
What ever your screen is showing will be copied.
Open paint (start> program> accessories> paint)
Click on ‘edit’ and then paste.
Go to file > save as > choose save as type as ‘JPEG’, give a logical name to the file and click on save.
Primary contact email address: email@example.com
Always send errors with Screen shots.
Always read the error messages and contact those respective department. (If it says contact AOHR contact HR and so on…)
Queries are to be from uaeexchange ID, else will not be honored.
Always give correct and complete information including the project in which error occurred, screen, values you entered, when contacting AO.
Official Signature is mandatory in email. This enables AO to call back in case of clarifications solicited.
Forex Rates not Loading :
Open internet explorer
internet option java permission
double click on trusted select disable java option
For IE10 : Go to 'Tools
Compatibility View Settings’
websites in Compatibility mode‘
Enable the option 'Display all
Advance saved in FA not showing in FE :
Advance receipt for FCDD sale entered through ‘Advance for Forex Sale’ screen and vice versa.
The branch’s unclear balance exceeded the credit limit. So advance will be shown in FE after clearance. ( FA Reports > Branch exposure Report as on previous day )
Shows a message ‘Round Off amount not tallied’ while saving :
Clear the cookies/ offline contents/ History of the browser and try again. If issue persists, run Ccleaner and try again.
To remap advance voucher of a sale booking authorized by HO/Auditor before acceptance:
Reject the booking authorization ( booking won’t get cancelled )
Click on the advance voucher in the Outstanding txns screen in advanced login
Remap the voucher and get the booking approved by HO / Auditor
How to discard TCs ?
Contact AO-Forex and the same will be discarded from their side.
Receiver details showing different in FS site and XM site
Send the correct Customer code and the XPIN to AO-Accounts. They will update the same from their login.
Error: You can’t put a fresh enquiry :
Reason: There may be pending quotations to accept.
Solution: If Branch is having pending Quotations to accept the system will not allow to put new entries.In this case service branch has to accept the pending quotations so that this lock will be released .
Error: Your Branch has been disabled. Please contact AO:
If the dues are not cleared in time,the Branch may be diabled from AO. In this case contact
AO Travel for releasing the Lock.
Error: Chq No. 123456 is invalid for Branch .
Please enter a valid cheque num: Branch may have entered a wrong check no. Best solution is to cancel the entry and put a new entry. Otherwise please contact AO accounts and AO
While Releasing Loan need to Verify Customer Details ,Loan No: &
While Part Payment need to Verify Customer Details ,Loan No: & Amount
SMS Token no: Not Received
Proper Reading of Alerts & Confirmation Messages Showing in System
Proper Awareness on System Updates/NewsLetters
Verify the Customer Details & Loan No Before EMI Recovery
Dealer Account Details Updation
ECS Option & Customer Bank Details Updation
EMI Recovery Mode Cash/Bank Updation
DMTS Option for Sub Agents Based on Advance through our portal
Month Wise Budget & Expense
IT Department -India was awarded with ISO 27001: 2005 on March
API integrated Forex rate loading implemented in Forex Application with SWING Technology.
Separate website for subagent “FS MART” introduced with a concept of all Online products in a single basket
XPAY, the virtual prepaid card system accepts school fees and exam fees.
Centralised Online payments to customers bank account directly from
HO for all type of refunds and funding.
Full fledged Tour application “Xplore”, integrated with travel application.
Variety of payment options including Diners card & AMEX integrated to B to C website
Paperless environment where by all application will accept document to upload and keep it as soft copy except for RBI mandated documents.
Events & happenings tracking system, Employee & customer survey application, Business development Activities tracking and Ranking system, Success story video streaming application
Online flight ticket booking and issuance through hand held device.
Foreign Currency rates & booking through hand held device.
API Integrated Online hotel room booking in our travel application.
API Integrated Air India express air ticket issuance in travel website.
Gold loan interest payment & Vehicle loan unpaid EMI through website/mobile with payment gateway and net banking facility.
API Integrated KSRTC bus ticket issuance through travel website.
All application in FS site (B To B) will be made available in registered mobile phones on roles based access.
All FS application in open source OS platform and other browsers.
Average of Rs. 6000 spend on OS can be reduced per pc
UAEEXCHANGE & FINANCIAL SERVICES
FLOOR , HABEEB TOWERS
0484 3045941 firstname.lastname@example.org