Sales Training Course
Panasonic IP-PBX : KX-TDE / NCP
Contents
Chapter 1 Why IP?
- Why IP?
- Enjoy IP Solutions!
Chapter 2 Why Unified Communication?
- Why Unified Communication?
- Enjoy Unified Communication Solutions!
Chapter 3 Panasonic IP-PBX Advantages
- Reliability
- Flexible Integration
- Cost Effectiveness
- Easy Administration
- Mobility
Chapter 4 System highlights
- KX-NCP Series
- KX-TDE Series
- Communication Assistant
- VPS (Voice Processing System)
Chapter 1
Why IP?
Why IP ?
What’s Driving Interest in IP?
Technology enables new applications.
Improves business effectiveness and productivity.
Provides your customer greater flexibility.
Why IP ?
What’s Driving Interest in IP?
Communication based on untidy network is
time- and cost-consuming.
Data, voice, and other information on a collision path
Next step for traditional PBX world
Why IP?
Customer’s Concern
Need to Invest in advanced applications
Need to support legacy applications
How to bridge these diverse requests
Enjoy IP Solutions !
Panasonic offers flexible lineup for customer’s requests.
Pure IP-PBX
IP Communication Platform
KX-TDE Series
KX-NCP Series
- Provides advanced PBX features
and application software
- Expandability (IP, Future, capacity and
optional devices)
- Built-in application server
- Abundant traditional terminals, trunks
and optional devices
- Provides standard PBX features
and application software
- Built-in IP-trunk / IP-extension
interface
- Built-in application sever
- Fits into a standard 19-inch rack
- Traditional terminals and trunks
Enjoy IP Solutions !
Multi-site IP Networking - Overview
Networking for a consolidated communication system
One-Look Networking
* Serverless network configuration by NCP/TDE (up to 8 systems)
* Even with multiple branch offices, each extension on the IP Network can have
unique extension number.
Enjoy IP Solutions !
Multi-site IP Networking - Configuration Example
A Flexible and low cost Internal Telephone Network can be established using IP.
Home Office
Ext. 101
Makes an intercom call
to Ext.205 at another
branch.
Sales Office
TDE200
Development
NCP500
Corporate Office
TDE600
Sales Office
TDE100
Ext. 205
Receives the internal
call from Ext.101
at another branch.
IP Network
PSTN
Sales Office
NCP500
Regional Office
NCP500
Regional Office
NCP1000
Calls over network can be handled as if every user were
within the same communication platform.
This Chapter is now complete.
Go to Next Chapter.
Chapter 2
Why Unified Communication?
What is UC (Unified Communication)?
Solutions that integrate disparate communication tools
Voice (Media)
Fixed/Mobile
Business
Communications
UNIFIED
COMMUNICATION
Data
Fixed/Mobile
Advanced
Applications
Why UC (Unified Communication)?
Heightens
productivity
Improves
Customer Service
Access from
Remote Office
UNIFIED
COMMUNICATION
Decentralised and
Distributed Organisations
Access from
Mobile Terminals
Enjoy Unified Communication Solutions !
Main Elements of UC
VoIP
Presence
Networking
Voice-mail
Call Cost Control
Conferencing
Interaction with PBX
Features
Unified Messaging
Enjoy Unified Communication Solutions !
Panasonic’s Unified Communication System.
Unified Communication
Applications
Communication Assistant
(CA)
Voice Messaging
Voice Processing System
KX-TVM Series
Voice Mail Assistant
(VMA)
Platform (IP-PBX)
KX-NCP
KX-TDE
Enjoy Unified Communication Solutions !
Communication Assistant (CA) Software
Communication Assistant provides smooth communication solution.
A strong communication tool to increase productivity by helping users with
intuitive operations and easy call control.
CA allows:
 Intuitive PC based Point-n-Click telephone operations
 Real-time monitor of Presence & Availability
 Microsoft Outlook® Integration
 Visual call control (incl. voice message)
 And more…
Enjoy Unified Communication Solutions !
Basic System Components of CA
CA is composed of the “Server” and “Client”.
PBX (KX-NCP/TDE) provides CA Server function, so Server-less configuration is available.
“With CA Server” Configuration
KX-NCP/KX-TDE
CA Server
“CA Server-less” Configuration
KX-NCP/KX-TDE
Built-in CA Server
Function
CA Client
CA Client
Enjoy Unified Communication Solutions !
Voice Processing System (VPS)
VPS Provides Voice Messaging (incl. Voice-mail) solutions.
Using Panasonic Voice Processing Systems (KX-TVM50/200), you’ll enjoy
useful and unique features essential for voice communication.
VPS allows:
 Basic Voice-mail
 Message Notification to GSM
 Message Notification by e-mail
(audio files attachment)
 Visual voice message control
(Voice Mail Assistant-VMA)
 Centralised Voice Mail
e-Message
Client
(WAV Forward)
KX-TVM50/
TVM200
@
PC
Calls
Outside Office
Office
Voice Mail
Assistant (VMA)
PC at Office
Message
Notification
GSM*
Meeting Room
*Requires a contract
with a provider.
Enjoy Unified Communication Solutions !
Example of Panasonic Unified Communications System
Basic Configuration Example
KX-TVM50/KX-TVM200
VPS
VMA
KX-NCP
Built-in CA Server Function
VMA is the software to
control client’s voice
messages easily.
Client PC
* A similar configuration
can be constructed
with KX-TDE.
CA Software with IP Soft-phone
CA is the software to
assist smooth communication.
IP-CS
LAN
IP-PT
Enjoy Unified Communication Solutions !
Example of Panasonic Unified Communications System
Centralized Voice Mail Configuration Example
VPS
Corporate Office TDE600
Centralized VPS
The VPS features are available
at any extensions in a network.
(extensions in Corporate Office, Sales Offices,
and Regional Offices)
Sales Office
TDE200
Sales Office
TDE100
Sales Office
NCP500
IP Network
Regional Office
NCP500
Regional Office
NCP1000
Enjoy Unified Communication Solutions !
Example of Panasonic Unified Communications System
Multi-site CA Networking Configuration Example - 1
CA Server
CA Server
CA Servers can be connected to each other,
and provide network features.
Corporate Office TDE600
(* Up to 8 CA Servers can be linked.)
CA Server
Sales Office
TDE200
Sales Office TDE100
CA Server
CA Server
CA Server
Sales Office NCP500
IP Network
Regional Office
NCP500
Regional Office
NCP1000
Enjoy Unified Communication Solutions !
Example of Panasonic Unified Communications System
Multi-site CA Networking Configuration Example - 2
CA Server
One CA Server can cover up to 4 IP-PBXs.
(* CA V3.0 or later)
Corporate Office TDE600
Sales Office
TDE200
Sales Office NCP500
IP Network
Regional Office
NCP1000
This Chapter is now complete.
Go to Next Chapter.
Chapter 3
Panasonic IP-PBX Advantages
Panasonic IP-PBX Advantages
Panasonic IP-PBX provides following advantages for IP and Unified Communications.
1.
Reliability
5.
Mobility
4.
Easy
Administration
2.
Flexible
Integration
3.
Cost
Efficiency
Reliability
In Details
Data Security
Customer Data is securely backed-up on
secure SD memory card.
 Stability
 Network
Security
 Response
in case of alarm
High Reliability -99.9%
- Powerful coordination of proprietary
hardware and software.
- No disk storage system.
- 24/7 operation.
- No need to reboot overnight.
- Software perfectly adapted to hardware.
- System restarts in seconds (after upgrade).
Reliability
In Details
Secured configuration
- Setup Defined by Panasonic documentation
 Stability
 Network
Security
 Responce
in case of alarm
& network guidelines.
- All ports were tested with respective port
tests.
Safety mechanisms integrated
- Password check with login delay.
- Process security.
Server-Less Architecture
- PC Application Server is unnecessary.
Reliability
In Details
Safety mechanisms integrated
 Stability
 Network
Security
 Response
in case of alarm
- KX-TDE/NCP automatically reports system
status.
- SNMP and Syslog for monitoring important
system parameters.
- Email function via Communicatio Assistant.
- Automatic Fallback scenarios for
SIP/ISDN/H.323 trunks.
- Failure of one or more connections can be
bypassed.
Flexible Integration
In Details
 Software
Interfaces
 Software
Development Kit
 External
 CTI
Hardware Interfaces
Integration
 System
Interfaces
 Expandability
Standard Interface
- 1st party standard & 3rd party TAPI via
Panasonic TSP
- SNMP/Syslog for network monitoring
- TCP for billing
- LDAP & CSTA for external applications
- Outlook & CRM Integrations
Communication Assistant
- Just install the client software,
no server required
- User can manage his extension by
simple PC operations
Flexible Integration
In Details
 Software
Interfaces
 Software
Development Kit
 External
 CTI
Hardware Interfaces
Integration
 System
Interfaces
 Expandability
C# SDK (Software Development Kit) by
Panasonic
- CTI application can be easily developed
by C# language with SDK.
Example of CTI Solution
- Call Center / Contact Center
- Hotel application
- CRM Integration
- Call accounting
- Nurse Call Integration
- And more・・・
Flexible Integration
In Details
 Software
Interfaces
 Software
Development Kit
 External
 CTI
Hardware Interfaces
Integration
 System
Interfaces
 Expandability
Door phone
- Defined interface for common door phone
and Panasonic door phones
Relays / sensors
- Simple and quick installation of sensors
and relays for external terminals
- IP Camera Integration
Flexible Integration
In Details
 Software
Interfaces
 Software
Development Kit
 External
Hardware Interfaces
CTI Integration
 System
Interfaces
 Expandability
CTI applications integrate with a variety
of telephones
- Analogue Proprietary Phones
- Digital Proprietary Phones
- IP Proprietary Phones
- DECT Portable Stations
- Open Standards based SIP Telephones
Flexible Integration
In Details
 Software
Interfaces
 Software
Development Kit
 External
Hardware Interfaces
 Handsets
 System
on CTI Interfaces
Interfaces
 Expandability
CSTA / TAPI
- Interfaces between the PBX and
external software applications
Rate and PMS interface (RS-232, LAN)
- Retrieval of rate information
- Connection of hotel applications via
PMSI
BRI / PRI , H.323/QSIG
- Connection of UM servers and
external applications via system
trunks
DECT-GAP
- as interface to wireless third-party
systems
Flexible Integration
In Details
 Software
Interfaces
 Software
Development Kit
 External
Hardware Interfaces
 Handsets
 System
on CTI Interfaces
Interfaces
 Expandability
Flexible system expansion
- More features with software upgrades
- Increase System Capacity:
- Activation Keys for virtual cards
- Additional hardware cards
Expand network capacity
- Up to 8 NCP/TDE can be connected to
one network
- The network looks like one system
Cost Effectiveness
In Details
 Return
 Total
on Investment
Cost of Ownership
 Productivity
Return on Investment
- High stability of software and hardware
- Easy usability - good extendibility
- Interfaces to many external systems
- High system acceptance
- Clearly defined and easy to install system
- Equipped with interfaces that are also
relevant for the future. Protection of
investment, investment ages more
slowly
Cost Effectiveness
In Details
 Return
 Total
on Investment
Cost of Ownership
 Productivity
Total Cost of Ownership
- No CTI server requirement:
- Lower costs for installation,
maintenance and operation
- Lower costs for hardware and power
- Decrease of travel costs due to simplified
phone conferences
- Collective maintenance of the network
- No system maintenance, as required for
server systems
- Lower cost by call due to IP
Communications
Cost Effectiveness
In Details
 Return
 Total
on Investment
Cost of Ownership
 Productivity
Increased employee efficiency of given
manpower
- Empower smaller workforce to do more
within the available resources.
Mobility & Home Office
- Better usage of travel times, particularly in
sales.
- Always connected – No loss of business
Opportunity.
Increase of process efficiency
- Faster and better response to customer
contact
Improvement of customer loyalty by using
desktop CRM systems (e.g. MS Outlook)
Easy Administration
In Details
 Installation
& Introduction
 Maintenance
 Easy
Administration
 Easy
Operation
Easy Installation
- Easy to install through common tool
- Common System Configuration for
TDE and NCP
- Install within 1 hour
- No Server required for CA
- Easy to add new IP-Extension
- Locally (1 minute to add new terminal)
- Remotely
Easy Administration
In Details
 Installation
& Introduction
 Maintenance
 Easy
Admin Changes
 Easy
Operation
Simple administration for partners
- Unified programming software
- Simple and structured management tool
(one software for all systems)
- VoIP Test tool included in admin tool
- Three levels of Programming
User / Admin / Installer
- Telephone Label Printing Tool
- Management Tool for Multiple Systems
- Multi Language platform for installation
Easy Administration
In Details
 Installation
& Introduction
 Maintenance
 Easy
Administraton
 Easy
Operation
Simple administration for the IT
managers
- System Administration by IT Manager
- Easy Extension control
- Call charge monitor
- Lock/Unlock other extension
- Set Time Service mode
- Intuitive operation with CA
- Set Call Forwarding
- Set DND
- Local and remote access to the PBX
Easy Administration
In Details
 Installation
& Introduction
 Maintenance
 Easy
Admin Changes
 Easy
Operation
Intuitive operation with CA
- Set Call Forwarding
- Set DND
- Local and remote access to the PBX
Set Call Forwarding
Mobility
In Details
 Bluetooth
 KX-NT343/346/366
 KX-DT343/346
 Easy
 DECT
 Mobile
call handling
Integration
Bluetooth Headset
Mobility
In Details
 Bluetooth
Three types of DECT Model for business
application choice
- Basic, Standard, Tough
 DECT
 Mobile
Integration
Wireless XDP connection
- PS connected in pallarel with a wored
telephone, sharing one extension number
PS roaming
- One PS can be used at a maximum of 4
installation sites
Mobility
In Details
 Bluetooth
 DECT
 Mobile
Integration
- Integration into the Panasonic
PBX features
- One Number Solution
- Paired to PBX extension
- Unique Caller-ID presentation
- Conference solution
- Can join in a conference
call of PBX
This Chapter is now complete.
Go to Next Chapter.
Chapter 4
System Highlights
KX-NCP500/1000
KX-NCP Series : Communication Platform
The system offers
1. Both standard PBX features and
CTI enhanced desktop applications
to help office work.
2. Flat & compact body fits into
a standard 19-inch rack.
KX-NCP1000
3. Built-in IP-trunk interface,
IP-extension interface , and
application server enabling simple
installation.
KX-NCP500
Features
IP Phones for Local and Remote
Employees
Wireless Mobility Solution
Choice of IP, Digital, Analogue
or Wireless DECT Terminals
Built-in Messaging Solution
KX-NCP500/1000
Maximum Extensions and Other Options
NCP500
NCP1000
PS
156
128
128
28
24
4
20
32
7
3
16
64
172
128
128
44
40
4
36
32
11
5
16
64
Voice Mail System
Doorphone
External Sensor / Relay
Built-in Music-on-hold
2
16
16
YES
2
16
16
YES
Extension
CS
Max.
Max. IP-PT
IP
Max. SIP
Max.
DPT
Legacy
APT
SLT
Max.
2-channel CS
High-density CS *1
IP-CS
*1 One "High-density CS" (:8-channel CS) counts as 2 CSs for the total number of CSs.
KX-NCP500/1000
Maximum Trunks / Maximum Extensions
Trunk Type
NCP500
NCP1000
Physical Trunk
64
Virtual Trunk
64
Total Number of Trunks
128
Extension Type
NCP500
NCP1000
Physical Extension
28
44
IP-PT and IP Softphone
SIP Extension
128
128
128
Virtual Extension
Total Number of Extensions
156
172
KX-TDE100/200/600
KX-TDE Series : Pure IP-PBX
The system offers
1. Both advanced PBX features and
CTI enhanced desktop applications
to help office work.
KX-TDE100
KX-TDE200
2. High expandability with expansion
shelves for TDE600.
3. Built-in IP-trunk interface,
IP-extension interface , and
application server enabling simple
installation.
Features
IP Phones for Local and Remote
Employees
Wireless Mobility Solution
Choice of IP, Digital, Analogue
or Wireless DECT Terminals
Built-in Messaging Solution
KX-TDE600
KX-TDE100/200/600
Maximum Trunks
TDE600
Trunk Type
Physical Trunk
TDE100 TDE200
120
128
Basic 2-shelf 3-shelf 4-shelf
system system system system
160
320
H.323 Trunk (Virtual IP GW Card)
32
32
SIP Trunk (Virtual SIP GW Card)
64
64
Virtual Trunk
64
64
Total Number of Trunks
128
192
352
480
640
512
640
KX-TDE100/200/600
Maximum Extensions
TDE600
Extension Type
TDE100 TDE200
Basic 2-shelf 3-shelf 4-shelf
system system system system
DPT
128
256
256
512
640
640
IP-PT (IP-EXT16)
96
128
160
320
480
640
PT
128
256
256
512
640 *2
640 *2
SLT
96
128
240
480
720
960
160
256
304
608
880
1120
Extension
(Physical Extension cards)
IP-PT and IP Softphone
128
128
Extension
(Virtual Extension cards)
128
128
Total Number of Extensions
256
SIP Extension
*1 DPT: KX-DT300 / KX-T7600series.
*2 The maximum number of PTs in the whole system is limited to 640.
*3 Even when Digital XDP is used, each shelf supports a maximum of 256.
432 *3
736 *3
1008 *3 1152 *3
KX-TDE100/200/600
Maximum Terminal Equipment
TDE600
Terminal Equipment
Type
TDE100/200
Basic
system
2-shelf
system
3-shelf
system
4-shelf
system
IP-PT
192
288
448
608
704
2-to 4-channel CS
32
32
64
96
128
High-density CS *1 *2
16
16
32
48
64
IP-CS *1
16
CS Total
32
96
128
PS
128
512
DSS
8
64
Doorphone
16
16
32
48
64
External sensor
16
16
32
48
64
External relay
16
16
32
48
64
16
32
64
*1 One "High-density CS" / "IP-CS" counts as 2 CSs for the total number of CSs.
*2 "High-density CS" : 8-channels CS
Differences between NCP and TDE
What situation is suitable for NCP and TDE?
NCP
When the customer wants to move aggressively into an IP Communication
environment and they have a sophisticated IT environment.
TDE
When the customer wants to move aggressively into an IP Communication
environment and they are coming from a more traditional telephony
environment.
Main Terminals of KX-NCP/TDE
IP Proprietary Telephone : KX-NT300 Series
Main Promotional Points
1. Ergonomically Designed Telephone





Double Tilt-Angle
White Backlight
Big, Easy-to-See Buttons
Self-Labelling (NT366 only)
Noiseless Design
2. Global UD Handset
3. Hands-Free Communication with
a Bluetooth® Headset
Features
Flexible CO Buttons
Digital Speakerphone
2 Ethernet Ports (100 Base-T)
Power-over Ethernet (PoE)
Navigator Key
Add-on 12/60-Key Module
Connection (Option)
KX-NT366
Main Terminals of KX-NCP/TDE
Executive IP Phone : KX-NT400
The product offers
1. Ergonomically Designed Telephone
 Colour LCD Touch Screen
 Tilt-Angle
 Large LCD, Compact Design
2. Intuitive Graphical Interface
3. Network Camera Integration
4. Data Import and Export to SD
Memory Card
Features
Bluetooth Module Socket
USB Port
Stylus Pen
Headset Jack
Navigator Key
Incoming Ringing/Message
Waiting Lamp LED
Main Terminals of KX-NCP/TDE
Colour LCD DECT : KX-TCA Series
The product offers
1. Easy Operation




16 Characters / 6-lines Colour LCD
Dynamic Operation Guidance with Soft Keys
Illuminated Keypad
Blue LCD Backlight
2. CTI Application Available
3. Full Access to PBX Enterprise Features
4. Seamless Connection Automatic
Handover
Features
Multiple Language
Display
Speakerphone
200-Entry Phonebook
Headset Compatible
 9 Polyphonic Ringer Melodies and 6
Ringing Patterns
 Vibrate Alert [TCA275 only]
Basic Model
KX-TCA175
Compact Model
KX-TCA275
Tough Model
KX-TCA364
Communication Assistant
The CA Family Products
• Operator
Console
• Supervisor
• Basic Express
Telephone
Operators
New Users
Call / Contact
Centre
Experienced
Users
• Pro
Communication Assistant
Display Images
CA Basic
Express
CA Pro
CA Operator
Console
CA Supervisor
Communication Assistant
System Feature Capacity
Features
Maximum Users (Server-less)
Maximum Users (Server)
Free Activation key
Trial Mode (60 days)
Automatic Presence
Call History
Contact
Chat
VMA
CRM Integration by TAPI
IP softphone *1
Basic
Express
Pro
Operator
Console
Supervisor
128
4
256
Yes
No
No
10
10
128
No
Yes
No
Yes
1000
1000
Yes
Yes
No
Yes
Yes
*1 A license is required for each IP softphone user, except during the CA Pro trial period.
Voice Processing System (VPS)
Specifications
KX-TVM50
Initial Number of Ports
Maximum Number of Ports
PBX I/F
LAN (Data port)
Message Recording Medium
Recording Capacity
Number of Mailboxes
KX-TVM50
2
6
DPT/APT/Inland/No Integration
Optional
Flash Memory
4h
62 Subscriber
+ 2 Manager
KX-TVM200
KX-TVM200
0
24
DPT
Built-in
Hard Disk
1000h
1022 Subscriber
+ 2 Manager
Thank you !
The END
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