TDE/NCP Version 5
Feature Introduction for sales
Introduction
This document explains the feature differences from TDE/NCP
series IP-PBX Version 4.2.
This document provides a summary of TDE/NCP Version 5.
If you want to know more information about TDE/NCP Version
5 and its features, please contact your local sales company.
- Table of contents Chapter 1 : Call Center Enhancements
Chapter 2 : Expandability [NCP500, SLC24 card]
Chapter 3 : Other Enhancements
One Page Summary of TDE/NCP Version 5
Expandability
Call Center Enhancements
Capacity of NCP500 increased.
KX-NCP500
Digital Phone / SLT
IP Phone
Max.44
Max.128
It was 28
Additional
Queuing of ICD groups is increased.
Callers can exit from ICD queuing and
leave messages.
Messages can be recorded
automatically.
Telephone
Company
KX-TVM
Enough capacity for staff increases
in the future.
24-port SLT card with Caller ID &
MSW for TDA100D & TDE100/200
KX-TDA100D
128SLT
More
Features
More
Capacity
KX-TDE100
96→128 SLTs
KX-TDE200
128→168 SLTs
No need to discard cards & phones
when the PBX is replaced.
Customer
Other Enhancements
Panasonic DECT enhancements
for hospitality markets
SMDR Improvements
Can anybody go
to room 401?
Help required!
Chapter 1
Call Center Enhancements
1-1. Call Center Enhancements (1)
Call center features can be enhanced without extra applications.
(A) Maximum queuing of ICD groups is increased from 30 to 100.
This system is suitable to design midsized call centers.
【Before】
less than 20 operators
【After】
less than 50 operators
* These numbers will vary depending on how the system is configured.
(B) Callers can exit from ICD queuing and leave messages to KX-TVM
voice mail.
【Before】
- Waiting continually
- Hang up by caller
【After】
- You can also select the recording of message.
“Sorry, all agents are on the phone. Please wait a moment.
If you want to leave a voice message, dial 1.”
(C) Conversations with customers can be recorded automatically to KXTVM voice mail.
【Before】
- Manual Operation
【After】
- Automatic recording by settings (SLT/PT/PS)
* SIP-phone calls cannot be recorded automatically.
The next page provides a concrete example of the function flow. → (A) (B) (C)
1-1. Call Center Enhancements (2)
Solution Example
Customer Incoming Call
(C) Automatically
Talking is recorded to VM
automatically.
PBX - DISA 1
Hello this is Panasonic Bank.
This call is recorded in order to improve our service.
DISA No Dial to ICD
PBX - DISA 2 in ICD Group
Currently all agents are on other calls. Please wait.
(B) Exit & Leave message
VM-Mailbox for the ICD Group
PBX - BGM for ICD Group
Please record your name.
Please record your address.
Panasonic Bank is offering good interest rates now.
(A) 100 callers can wait.
One agent
becomes idle.
PBX - DISA 3 in ICD Group
Sorry all of our agents are on other calls. Please
wait a moment, or dial 1 to leave a voice message.
Dial 1
:
:
:
Recorded messages can be
e-mailed to a supervisor.
Chapter 2
Expandability
2. Capacity Expansion (1)
NCP500 expandability is increased.
From Version 5, the NCP500 and NCP1000 have the same capacity.
Current NCP500 hardware with Version 5 software can support this
specification. （The software must be updated.）
<Maximum Capacity of NCP>
Extension
NCP500
Version 4
NCP500*
Version 5
NCP1000
Old DPT / APT
6/4
10 / 4
10 / 4
DPT w/o DXDP
20
36**
36
DPT w/ DXDP
24
40
40
SLT
20
36**
36
DPT w/ DXDP + SLT
28
44
44
* Including NCP500X/V for EU with NCS3990 Activation Key
** 2 x DLC16 or SLC16 required = Cannot use OPB3 (& Doorphone card), all slots are used by cards.
NCP500 Version 4 : 28 points
(software limitation)
NCP500 Version 5 / NCP1000 : 44 points
Old PT = 4 points
New DPT / SLT port = 1 point
2. Capacity Expansion (2)
Capacity Expansion of KX-NCP500 Version 5
KX-NCP500 Version 4
KX-NCP500 Version 5
KX-NCP1000
2. Capacity Expansion (3)
MSLC24/16 card with MSW & Caller ID
MCSLC24/16 cards (KX-TDA1178/1176) are supported by TDE100 and
TDE200. (They should be mounted to the memory card (KX-TDE0105) when used.)
<Maximum SLT capacity of KX-TDE100-200>
PBX
KX-TDE100
(6 Slots)
KX-TDE200
(8 Slots for Extension)
Power
Version 4
SLT Capacity
New
SLT Capacity
S
64 = 16x4
64 = 24x2 + 16x1
M
96 = 16x6
128 = 24x5 + 8x1
M
128 = 16x8
128 = 24x5 + 8x1
L
128 = 16x8
168 = 24x5 + 16x3
< Technical Specifications >
- Maximum 5 MCSLC24 cards can be installed.
- TDE600 does NOT support MCSLC24/16(KX-TDA1178/1176) cards.
- Message waiting specification is for Panasonic SLTs with message waiting.
- Caller ID specification is the same as the current CSLC16 card.
(*) New LCOT8+8 card (KX-TDA1180) is NOT supported by TDE100-200-600.
Chapter 3
Other Enhancements
3-1. SMDR Improvements
Effective Emergency Alert
Version 5 supports SMDR after dialing and talking when the dialed
number is assigned in the “Emergency Dial” table.
（TDE-NCP Version 4 supported SMDR only after talking. ）
When an emergency number is dialed from a guest room, an emergency alert is
displayed on PCs installed in the front reception. This feature is for SMDR based
applications such as Panasonic CA Call Accounting (free of charge).
<Displayed>
When there is an alert, hospitality staff can
go to the guest’s room immediately
< Technical Specifications >
- System option programming is required.
- Alert is displayed twice.
- Duration is output as zero second after dialing.
- Version upgrades are not required for CA Call
Accounting software.
Alarm tone is also available from the PC’s speaker.
3-2. Paging over DECT Improvement
You can easily talk in a variety of cases.
Conference group call can be answered automatically without automatic
answer setting for each extension.
PT and DECT users can start “talking” by dialing any key during paging.
< Technical Specifications>
- System option programming is required.
- This feature is available for PT and the following DECTs.
KX-TCA175 / KX-TCA275: Standard Frequency
Can anybody go to
room 401?
Help required!
DECT is very useful for hospitality staff.
Thank you!
The END