Higher
Administration
Information Technology for
Management
Outcome 2
Past Paper Questions
Impact of ICT on Workflow
2013 Q4c – 8 marks
Discuss how effective data management can be
ensured within an organisation.
2013 Q4d – 2 marks
Justify the introduction of a centralised IT
department.
2013 Q5a – 4 marks
Outline 2 features of the following legislation
(i) The Data Protection Act
(ii) The Copyright, Designs and Patents Act
Main Features of Software
Applications and Networks
2013 CS Q3 – 6 marks
Describe 3 software applications that can be
used by an Administrative Assistant.
The Impact of ICT on Work
Practices
Data Management Systems
2013 Q1d – 2 marks
Justify the need for staff details to be held in a
relational database.
Organisational Procedures for
Security and Confidentiality of
Information
Legislation Relating to the Security
and Confidentiality of Information
and Computer Misuse
2009 Q3a – 4 marks
Outline ways in which an organisation can:
 Monitor emails
 Limit access to Internet sites
2012 CS Q4 – 3 marks
Justify the use of database software to store
employee records.
2012 Q1b – 6 marks
Describe how developments in ICT have had an
impact on workflow.
2012 Q1c – 8 marks
One potential disadvantage of a network is that
viruses can spread very quickly.
Discuss the consequences and implications of
an organisation failing to protect its network.
2012 Q3a – 4 marks
Outline 4 rights of the individual as outlined in
the Data Protection Act.
2012 Q4a – 3 marks
Integrity of data is about keeping data secure
from human error or malicious intent.
Outline 3 ways of ensuring data integrity.
2011 Q3a – 4 marks
Outline 4 features of an intranet within a school.
2010 CS Q5 – 3 marks
More than 40,000 mystery shoppers’ personal
details are stored on one company’s database.
Outline 3 principles of good information
handling which this company should follow.
2010 Q2a – 4 marks
Suggest and justify 2 methods of ensuring the
security and confidentiality of electronic
information.
2010 Q2b – 4 marks
Describe 2 key responsibilities employers have
with regards to Display Screen Equipment
regulations.
2009 Q3b – 6 marks
Describe features of a good e-commerce
website.
2009 Q3c – 6 marks
Email is an important method of communication.
Discuss the impact of email on an organisation.
2008 Q1c – 6 marks
Describe ways in which an organisation can
prevent computer viruses.
2008 Q1d – 2 marks
Justify the expense of installing electronic
safeguards in a computer system.
2008 Q4c – 8 marks
Establishing good practice in electronic file
management is important to all organisations.
Discuss the benefits of this and the
consequences of poor file management.
2008 Q4d – 2 marks
Outline 2 offences under the Computer Misuse
Act 1990.
2008 Q5d – 4 marks
Justify the expense to an organisaiton of
introducing an intranet.
2007 CS Q1 – 2 marks
Outline 2 ways in which organisations can
ensure the security of electronic data,
2007 CS Q2 – 6 marks (3/3)
Legislation exists to ensure the security and
confidentiality of information.
Outline 3 features of:
(a) The Data Protection Act and;
(b) The Computer Misuse Act 1990
2007 CS Q5 – 6 marks
Identify 2 possible consequences of poor data
management to an organisation and discuss the
long-term implications.
2007 Q4c – 8 marks
Discuss how developments in ICT have had an
impact on:
(i)
(ii)
workflow, and;
working practices
2007 Q5d – 6 marks
Describe 3 possible features of a website which
would encourage customers to buy on-line.
2006 CS Q4 – 4 marks
Outline ways in which an organisation can
ensure the security and confidentiality of
customer files held:
(a)
(b)
electronically;
on paper.
2006 Q3b – 6 marks
Describe the ways in which an intranet can
assist communication between members of a
team.
2006 Q5c(i) – 4 marks
Describe 2 key responsibilities employers have
with regards to the Display Screen Equipment
Regulations.
2006 Q5c(ii) – 4 marks
Suggest possible implications for the employee
if Display Screen Equipment Regulations are
not followed.
SQP Q3c – 4 marks
Suggest and justify 2 methods of ensuring the
confidentiality of electronically held information.
SQP Q3d – 6 marks
The Customer Services section must enforce
both The Health and Safety (Display Screen
Equipment) Regulations and The Data
Protection Act.
Outline the key points of both these acts with
regard to their employees.
SQP Q4c(i) – 6 marks
Describe 3 ways in which an organisation can
inform employees of its fire procedures.
SQP Q4c(ii) – 2 marks
Identify the possible consequences to an
organisation which fails to communicate legal
requirements to its employees.
SQP Q5b – 6 marks
Outline the possible consequences of
ineffective electronic file management.
Higher
Administration
Information Technology for
Management
Outcome 2
Past Paper Questions