The use of consumer
tablets in business
How do SOLUTIONS PROVIDERS embrace this
trend and what value can we add?
VAULT – Tablet Protection Solutions
Tablets
Aren’t these just toys?
”We do not consider a tablet like an iPad to
be of any concern. This technology will
never compete in the Point-of-Sale market.”
Director of Retail Store Services, IBM
November 2010
VAULT – Tablet Protection Solutions
VAULT – Tablet Protection Solutions
Apple iPad
A product that started it all…
Well not exactly....
1991 – Atari ST-PAD (never released)
1991 – AT&T EO Personal Communicator
1993 – Apple Newton
1996 – PALM
2000 – Microsoft
... All failed due to unresolved problems including
weight, battery, and application issues
VAULT – Tablet Protection Solutions
Adoption Phase
Where are we at?
Innovators
2.5%
Early
Adopters
13.5%
Early
Majority
34%
VAULT – Tablet Protection Solutions
Late Majority
34%
Laggards
16%
What causes the CHASM?
Looking into the rabbit hole
VAULT – Tablet Protection Solutions
The very near future
Where we need to be heading
How do we get there
EARLY
MAJORITY
PROFIT
SLOPE OF
ENLIGHTMENT
VAULT – Tablet Protection Solutions
• Identify opportunities in
the market and our
products
• Take a brutally honest
look at our solutions
• Work with strategic
partners to resolve all
issues. If there isn’t a
partner then develop it
yourself.
• Ignoring issues will not
get us there.
• Be willing to spend more
to establish yourself
before the EARLY
MAJORITY takes off.
• Do not choose price over
quality. EVER
Consumer Tablets
The good, the bad, and the OPPORTUNITY
✓
1
Low entry cost
2
Wide acceptance
3
Poor battery life – compared to enterprise level products
4
Consumer applications on the device
5
Subject to theft
6
Not industry hardened – Otterbox / Lifeproof
7
How do you process credit cards?
VAULT – Tablet Protection Solutions
Let me hold that for you
Securing the credit card reader is the key
Credit card swipe issues
Why is it expensive for the merchant?
1
#1 complaint for tablet based systems.
A
Speed of service is impacted
2
Often blame is placed on the
POINT-OF-SALE Application
B
Incorrect charges on customer’s statement
3
Cost of replacement for readers that fail
C
Additional charges for manual entry
4
Damage to the tablet from readers that are
not supported properly
5
Extremely expensive for the merchant
VAULT – Tablet Protection Solutions
Example (assuming a 30% swipe issue)
A restaurant will spend at a minimum of
$3000.00 per year in additional processing
fees for every million dollars processed.
(1% for manual entry).
SOLUTIONS
What options can we offer our customers
Industry Hardened Readers
1
Through
the
use
of
intelligent printers from
EPSON, STAR, and other
manufacturers a USB HID
device can be used. These
low cost devices are a
proven solutions
Don’t support credit cards
2
tThere are multiple legacy
POS companies now that
are pushing their customers
to use third party payment
devices.
Integrated Enclosures
3
tPartner with VAULT and
MetSales to provide your
customers with the #1 line
of
fixed
and
mobile
enclosures in the market.
Provide a product that will
allow you to deliver a
solution,
reduce
your
ongoing support cost, and
maximize your profits.
Do not compete with your
suppliers. WE DO NOT
SELL TO END USERS.
Never have, never will
VAULT – Tablet Protection Solutions
Current Solutions
VAULT offers a complete line of products
VAULT currently has solutions for the
following tablets:
•
•
•
•
Apple iPad 2,3,4, AIR, & MINI
Samsung TAB2, TAB3, & TAB4 in 7” and 10”
Microsoft Surface PRO/RT & Surface PRO 2
DELL Venue 11 and Venue 8
Using readers from today’s industry leaders (MAGTEK, IDTech, RoamPay,
Infinite Peripherals, plus others)
VAULT – Tablet Protection Solutions
Custom Solutions
VAULT Design Center
DESIGN
PHASE
One of our Solidworks CAD Engineers will work with your team
to design an enclosure to meet your needs. The use of the
latest technologies including 3D renderings, 3D printing, and
RAPID are used to expedite this process
PROTOTYPE
PHASE
During this refinement phase the team will work to complete the
product and address any opportunities that may have arisen
during the design phase. Additional 3D printed models are
produced based on these changes.
PRODUCTION
PHASE
VAULT currently has 4 production facilities and 2 powdercoating
facilities. We are in the process of expanding our distribution
facility into a new 40,000 sqft facility in North Carolina. We
believe that this will allow us to deliver product in a shorter
period of time. In 2015 we will be opening a facility on the West
Coast.
VAULT – Tablet Protection Solutions
Open Discussion
Ideas
Comments
VAULT – Tablet Protection Solutions
Discussion
THANK YOU!
VAULT – Tablet Protection Solutions