WINcare RADWIN Services Program
WINcare – RADWIN’s Services Program
1
WINcare is RADWIN’s official Global Services Program
2
WINcare is offered to RADWIN customers through RADWIN partners
3
WINcare includes 4 SLA packages: Basic Plus, Extended, Advanced and
Premium
4
WINcare SLA packages are defined according to carrier needs
5
WINcare SLA packages are offered on a modular basis which enable
carriers to choose the right service package according to their needs
6
WINcare is the ideal way for carriers to ensure network availability,
optimize network performance and receive technical support in real time
WINcare – Your Benefits
Avilability- Technical Support and
Professional Helpdesk - always available
via Phone, Email and Web (CMS)
Network Availability – WINcare ensures
your network availability and optimize
network performance
S.O.S Replacement Replacement of faulty units
within 48 hours
Manage your Cases – Get full
access to RADWIN CMS (Case
Management System) to open
cases (tickets) and track them
Become a V.I.P customer –
WINcare gives you priority
handling 24 X 7
Access to RADWIN knowledge
Base and Updates– Access to
published documentations,
troubleshooting guidance and
software updates
RADWIN SERVICES
Planner Tool– get RADWIN
Planner Tool - design &
analyze your RF network with
integrated analysis tools
True Peace Of Mind – We
will monitor your network
stability through WINcare
WINcare – Global Call Center
APAC
Support
Center
EMEA
Support
Center
WINcare
Global Call
Center
Management
Americas
Support
Center
WINcare – RADWIN Service Packages
WINcare – Service Features
Warranty
Helpdesk 8x5
Helpdesk 24x7
Hardware & Software Warranty
 Hardware Warranty - Hardware
repair or replacement in compliance
with RADWIN's Standard RMA Policy.
 Software Warranty - Software
maintenance, update versions and
upgrades via RADWIN portal.
 Hardware & Software Warranty
Include basic helpdesk - answers to
general inquiries and basic product
operation verification.
R-Planner Tool
Advanced RMA
WINcare – Service Features
Warranty
Helpdesk 8x5
Helpdesk 24x7
Helpdesk 8x5
 Technical Support Service via :
 Phone
 Email
 Web - CMS (Case Management
System)
Sunday-Thursday 9:00 AM to 6:00 PM
local time, excluding public holidays
at the regional support center office.
R-Planner Tool
Advanced RMA
WINcare – Service Features
Warranty
Helpdesk 8x5
Helpdesk 24x7
Help desk 24x7
 Technical Support Service via
 Phone
 Email
 Web - CMS (Case Management System)
Available 24x7
Human response available during
non-business hours at: +972 54 766 0044
R-Planner Tool
Advanced RMA
WINcare – Service Features
Warranty
Helpdesk 8x5
Helpdesk 24x7
RADWIN R-Planner Tool
 R-Planner Tool license (up to 5 users) granted to the
SLA customer.
The RADWIN R-Planner Tool is a professional web
based platform that facilitates the design & analysis
of RF networks.
R-Planner offers integrated analysis tools, a built-in
report generator and complete product database
access.
R-Planner Tool
Advanced RMA
WINcare – Service Features
Placeholder for your own sub headline
Warranty
Helpdesk 8x5
Helpdesk 24x7
R-Planner Tool
Advanced RMA
 Advanced RMA ensures that once an RMA approval is
issued, a replacement will be shipped within 48
hours.
 Advanced RMA will be provided as part of the
Premium Service package only.
Advanced RMA
WINcare – HQ Team
WINcare – Would You Like To Hear More ?
Contact Us
 Michal Danziger Rosenbaum, Commercial Manager
Commercial & Sales issues
 Tel: +972-3-7662912
 Mobile: +972-54-3261083
 Email: michal@radwin.com
 Dan Weitzman , AVP, Professional Services
Services & Technical issues
 Tel: +972-3-7662977
 Mobile: +972-54-7586808
 Email: dan_w@radwin.com
 General Information – wincare@radwin.com
Thank You!