Công ty TNHH Tư vấn & Dịch vụ Chuyên Việt (VnPro)
149/1D Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP.HCM
ĐT: (08) 35124257 (5 lines)
Fax: (08) 35124314
Website: http://www.vnpro.vn
Support forum: http://www.vnpro.org
Network channel: http://www.dancisco.com
Introducing Cisco Voice and Unified Communications
Administration - CCNA Voice
Course Contents:
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The Cisco CCNA Voice certification confirms that the required skill set for
specialized job roles in voice technologies such as voice technologies
administrator, voice engineer, and voice manager. It validates skills in VoIP
technologies such as IP PBX, IP telephony, handset, call control, and
voicemail solutions.
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The CCNA Voice Certification assesses skills and knowledge related to the
Cisco CallManager Express (CME) and Cisco Unity Express (CUE)
solutions typically used by medium and small organizations such as
companies with less than 2,000 employees, retail businesses, and small
school districts.
Course Outlines:
1. Describe the Characteristics of a Cisco Unified Communications Solution
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Describe the Cisco Unified Communications components and their
functions
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Describe call signalling and media flows
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Describe quality implications of a VoIP network
2. Provision End Users and Associated Devices
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Describe user creation options for Cisco Unified Communications Manager
and Cisco Unified Communications Manager Express
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Create or modify user accounts for Cisco Unified Communications
Manager
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Create or modify user accounts for Cisco Unified Communications
Manager Express using the GUI
Designing for Cisco Internetwork Solutions - CCDA
Công ty TNHH Tư vấn & Dịch vụ Chuyên Việt (VnPro)
149/1D Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP.HCM
ĐT: (08) 35124257 (5 lines)
Fax: (08) 35124314
Website: http://www.vnpro.vn
Support forum: http://www.vnpro.org
Network channel: http://www.dancisco.com
-
Create or modify endpoints for Cisco Unified Communications Manager
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Create or modify endpoints for Cisco Unified Communications Manager
Express using the GUI
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Describe how calling privileges function and how calling privileges impact
system features
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Create or modify directory numbers
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Enable user features and related calling privileges for extension mobility,
call coverage, intercom, native presence, and unified mobility remote
destination configuration
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Enable end users for Cisco Unified Presence
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Verify user features are operational
3. Configure Voice Messaging and Presence
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Describe user creation options for voice messaging
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Create or modify user accounts for Cisco Unity Connection
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Describe Cisco Unified Presence
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Configure Cisco Unified Presence
4. Maintain Cisco Unified Communications System
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Generate CDR and CMR reports
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Generate capacity reports
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Generate usage reports
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Generate RTMT reports to monitor system activities
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Monitor voicemail usage
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Remove unassigned directory numbers
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Perform manual system backup
5. Provide End User Support
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Verify PSTN connectivity
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Define fault domains using information gathered from end user
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Troubleshoot endpoint issues
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Identify voicemail issues and resolve issues related to user mailboxes
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Describe causes and symptoms of call quality issues
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Reset single devices
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Describe how to use phone applications
Designing for Cisco Internetwork Solutions - CCDA
Công ty TNHH Tư vấn & Dịch vụ Chuyên Việt (VnPro)
149/1D Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP.HCM
ĐT: (08) 35124257 (5 lines)
Fax: (08) 35124314
Website: http://www.vnpro.vn
Support forum: http://www.vnpro.org
Network channel: http://www.dancisco.com
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Designing for Cisco Internetwork Solutions - CCDA