UC&C Solutions Bob Zimmerer Michael Wallace The Preferred Choice WW Unified Communications WW Contact Center (ACD) NEC 3.4% Huawei 7.3% Other 30.0% Siemens 8.6% Microsoft 5.9% Other 24.6% Cisco 23.3% Alcatel-Lucent 8.4% Genesys 17.2% Avaya 23.8% Cisco 17.0% Avaya 30.5% Source: Dell’Oro Group Source: Gartner WW Voice Maintenance Other 64.1% WW Telephony Systems Siemens 13.7% Other 29.2% NEC 9.5% Siemens 7.1% NEC 6.0% Alcatel-Lucent 7.7% AlcatelLucent 5.8% Avaya 10.7% Source: Intellicom Analytics © 2013 Avaya Inc. All rights reserved. Avaya 23.7% Cisco 6.3% Cisco 16.2% Source: Dell’Oro Group 2 Gartner Magic Quadrant Corporate Telephony © 2013 Avaya Inc. All rights reserved. Unified Communications 3 Business Used to Lead… © 2013 Avaya Inc. All rights reserved. 4 But since 2002, things changed Proportion of Business Communication ICT Investment (% of GDP) 0.90 0.80 0.70 0.60 0.50 0.40 0.30 0.20 0.10 0.00 © 2013 Avaya Inc. All rights reserved. 5 During that time however… April 2003 Smart Phone Aug 2003 Skype May 2003 LinkedIn © 2013 Avaya Inc. All rights reserved. Nov 2007 Android Feb 2005 Youtube Feb 2004 Facebook July 2006 Twitter Jan 2010 iPAD 6 Consumers are leading the technology evolution Home Computer Ownership Mobile Wireless Subscribers 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 30,000 25,000 20,000 15,000 10,000 5,000 0 Broadband Revenues ($B) Social Media Adoption 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 60% 50% 50% 40% 30% 29% 20% 10% 2005 2006 2007 © 2013 Avaya Inc. All rights reserved. Residential 2008 2009 Business 2010 0% Businesses Consumers 7 Customers Facing Rapid Technology Change New technologies, adoption challenges, complex multi-vendor environment 400% 4:1 Mobile projects will outnumber PC projects 802 30% 16% Million Increase in dedicated video soft clients by 2016 Tablets by 2016 Increase in mobile enterprise investments through 2015 Of enterprise will be cloud based by 2015 Source: Gartner © 2013 Avaya Inc. All rights reserved. 8 Barriers to UC Adoption © 2013 Avaya Inc. All rights reserved. 9 Why Does Collaboration Matter? Traditional Communications Advanced Collaboration Opportunity for Improvment Value People Image concept credit: Hutch Carpenter © 2013 Avaya Inc. All rights reserved. 10 Does Your Collaboration Scale? Employees The larger and more diverse your network, the higher the quality of your ideas Suppliers Partners Customers Image concept credit: Hutch Carpenter © 2013 Avaya Inc. All rights reserved. 11 Renaissance Collaboration © 2013 Avaya Inc. All rights reserved. 12 Collaboration at Warp Speed © 2013 Avaya Inc. All rights reserved. 13 Are you still Collaborating in the 90s? 2000s? © 2013 Avaya Inc. All rights reserved. 14 Or using new technology… But still communicating the same ways? © 2013 Avaya Inc. All rights reserved. 15 Are your users Collaborating around IT? © 2013 Avaya Inc. All rights reserved. 16 What Exactly is Unified Communications? My definition: “Any combination of communication modes efficiency timeliness that increases the efficiency, or substance of collaboration, value or enhances business value.” © 2013 Avaya Inc. All rights reserved. 17 Targeting your Collaboration Efforts desktop integration mobile apps Optimize hoteling efficiencyTCOcloud Infrastructure virtualization Personal & mobile video consolidation multi-media messaging Extend services substance BYOD social @ work audio/web/video collaboration © 2013 Avaya Inc. All rights reserved. instant messaging expert assist Productivity timeliness applications SMS virtual office 1-number video kiosk multi-channel CC process integration Business process business value integration social media integration disaster preparedness 18 Competitors’ ApproachApproach Avaya’s Differentiated One-size-fits-all Significantly more spend needed to customize Disjointed user experience Built for silos of email, voice or data Closed and proprietary = © 2013 Avaya Inc. All rights reserved. 20 Avaya Enables The Power of We™ Right People Any device = Any location Right Information Relevant = Contextual analytics Right Time Instant access = Work assignment driven Any modality Filtered, Prioritized Any network Portable, Accessible Workflow integrated Contact driven Any source, format, media Scheduled © 2013 Avaya Inc. All rights reserved. Ad-hoc circumstance appropriate 21 The Ideal Experience for Every Person Business Applications Social Media Virtual Worker Device Flexibility Power Collaborator Contact Center Context Content Office Centric Communications © 2013 Avaya Inc. All rights reserved. Mobile Worker 22 Flexible Solutions Business Applications Social Media Virtual Worker Device Flexibility Power Collaborator Contact Center Context Content Office Centric Communications © 2013 Avaya Inc. All rights reserved. Mobile Worker 23 The Styles of Solutions Evolve Functionality Infrastructure Focus Hierarchy Networked Communications Core User Focus Distributed Stand Alone © 2013 Avaya Inc. All rights reserved. Softswitch Time24 Evolving towards a Communications Core Legacy TDM IP Telephony Communications Core SIP Connection Management Connection Management Session Management Analog / ISDN H.323 / Unistim SIP © 2013 Avaya Inc. All rights reserved. Time 25 Accessing the Communications Core Anywhere Main Campus VPN Branch Campus © 2013 Avaya Inc. All rights reserved. SBC Secure Remote Access 26 User Profiles Vary as Employee Needs Differ Office Centric Name lookup Click-to dial Desktop Video IM/Presence Voicemail Conference Calls © 2013 Avaya Inc. All rights reserved. Mobile and Virtual Worker Remote access Enterprise Features Single-number reach Device Choice Speech-enabled Easy content access Power Collaborator Conferences Share content Multi-tasking BYOD Voice, video, web Always on 27 A Software Suite for all your User Profiles Office Centric Mobile and Virtual Worker Power Collaborator Mobility Foundation Foundation Suite © 2013 Avaya Inc. All rights reserved. Collaboration Mobility Suite Collaboration Suite 28 A Software Suite for all your User Profiles For Existing CM Customers: ~$140 $525 List Price ~$65 $325 List Price Collaboration Suite Mobility Suite ~$40 $225 List Price Call UM Foundation Suite Basic Call Basic © 2013 Avaya Inc. All rights reserved. * Approx CDN street price includes current Collaborate NOW promotion UM Basic 29 Avaya Aura® Suite Licensing Driving User Profile Driven Collaboration Oriented Sales Conversations Mix & Match per user across the enterprise Optional Video Room connectivity Optional a-la-carte Conferencing or Scopia (/port) Mobility Suite Optional a-la-carte Conferencing or Scopia (/port) Secure Remote Access Fixed-mobile convergence Mobile device support Speech based personal assistant Unified Messaging Foundation Suite Deskphone license, voice & video UC clients for Windows & Mac Microsoft Lync & Office integration IM & Presence, Voice Mail Session Management System Management Survivability API toolkit © 2013 Avaya Inc. All rights reserved. Deskphone license, voice & video UC clients for Windows & Mac Microsoft Lync & Office integration IM & Presence, Voice Mail Session Management System Management Survivability API toolkit Collaboration Suite Audio, video, web conferencing w/ content sharing and browser access Desktop/mobile video Recording Secure Remote Access Fixed-mobile convergence Mobile device support Speech based personal assistant Unified Messaging Deskphone license, voice & video UC clients for Windows & Mac Microsoft Lync & Office integration IM & Presence, Voice Mail Session Management System Management Survivability API toolkit 30 Included ala carte Included if CMEE entitlement Avaya Aura® Suite Licensing License Standard Edition Enterprise Edition NA NA NA NA Foundation Suite (New) Mobility Suite (New) NA NA Collaboration Suite (New) Avaya Aura CM, System Manager Avaya Aura IM/Presence Avaya Aura Session Manager Survivability (LSP, Survivable Core) Communication Manager Messaging (basic VM) one-X Communicator one-X Mobile with Client Enablement Services Extension to Cellular Desktop Video Flare PC / one-X Communicator Mac Microsoft Lync Desktop Integration w/ACA Flare iPad Avaya Aura Messaging SBCE & Remote Access Avaya Aura Conferencing Scopia Desktop & Mobile © 2013 Avaya Inc. All rights reserved. Analog License Available for $40/user 31 Office Centric UC End Points & Applications Analog, digital & IP end points Basic voicemail 6-party ad-hoc or meet-me audio conferencing Desktop applications Windows/Mac w/ presence and IM Video-enabled © 2013 Avaya Inc. All rights reserved. 32 Avaya 9600 IP Deskphones Intuitive, simple-to-use, context-sensitive user interface Business value and investment protection Acoustically engineered; G722 wideband on all phones Leadership in energy efficiency © 2013 Avaya Inc. All rights reserved. 33 Introducing Avaya Communicator Integrated UC Client Multi-platform support* Convergence of one-X & Flare Clean, simple UI optimized for device and screen size Instant messaging & presence New multi-media messaging Video enabled Embedded collaboration * iOS and Android full-featured support coming 2014 and into 2015 © 2013 Avaya Inc. All rights reserved. 34 Avaya Communicator for Windows integrated conference roster with direct participant actions list area with contact name and image, presence indicator and status message drag and drop to easily start a conference or transfer a call hover menu enables single click to call or IM a contact quick access to alternate numbers call appearance with active talker and conference control access staging area to setup ad hoc conferences or start a group IM call appearance with single click to add video, start IM or collaborate quick dial field to start a new call © 2013 Avaya Inc. All rights reserved. large, accessible mute button 35 Avaya Communicator Video Continuous presence video Escalate to video call © 2013 Avaya Inc. All rights reserved. 36 Avaya Communicator Conferencing Room-based system integration Initiate collaboration © 2013 Avaya Inc. All rights reserved. 37 Flare Experience: Integrated UC Client iPad devices Integrated communications and collaboration experience Windows PC © 2013 Avaya Inc. All rights reserved. 38 UC Integrated Client Collaborate © 2013 Avaya Inc. All rights reserved. Roster, Contacts Call/Chat History Presence, IM 39 Foundation Suite includes Office/Lync Integration Foundation Suite is the entry-level for all new/upgraded systems All users licensed for desktop productivity tools including: Foundation Suite © 2013 Avaya Inc. All rights reserved. – Instant Messaging and Presence – Lync 2010 and 2013 client integration – Soft-client for audio and video calling – Application integration for click-to-call and user efficiency – Participation in web sharing conferences and video collaboration 40 Avaya Lync 2013 Integration • Click to dial contact from Group list or chat window • Search for contact and call • Escalate IM to voice, video and collaboration • Conversation window mid-call control • Add others to call • Respond to incoming call with IM • Telephony and video presence Change Join Audio Bridge © 2013 Avaya Inc. All rights reserved. Voice Mail Settings/ Forwarding 41 Avaya Outlook Integration Outlook e-mail integration • “hover” on email contact to initiate dial/contact options Outlook Contacts • Dial right from Outlook or • Search and dial from Lync Simplify meeting invites • Auto-populate dial-in and web conference details © 2013 Avaya Inc. All rights reserved. Join/Host meetings easily • Drop-down from invite or meeting details 42 Browser Integration and Video Support Dial right from browser and other Office applications • Phone numbers highlighted in IE and Chrome • Google apps too Video included! • All users get free entitlement • Call other Avaya video enabled endpoints and soft clients • Initiate video into to room-based systems and Avaya Scopia virtual meeting rooms © 2013 Avaya Inc. All rights reserved. 43 Conferencing Integration Avaya Client Applications • “Wizard” used to collect users’ conference dial-in and passcode information Instant collaboration from Lync 2013 • New Share My Bridge Feature: send details, dial-in and launch web collaboration with one click • Participants can launch web conference directly from hyperlink or cut and paste © 2013 Avaya Inc. All rights reserved. 44 Adding Enterprise Voice with Lync Branch Office VoIP Gateway Lync PC User Smart Mobile DMZ PSTN Reverse Proxy Internet Load Balancer WAN Microsoft Survivable Branch Appliance Edge Server Microsoft ELA Plus CAL SBC Call Centre? Exchange UM Lync Server Enterprise CAL SIP Standard CAL PSTN VoIP Gateway Analog Gateway IP Phone Lync PC User © 2013 Avaya Inc. All rights reserved. Analog Phone Fax 48 Third-Party Components in Lync Solution Branch Office VoIP Gateway Lync PC User Smart Mobile DMZ PSTN Reverse Proxy Internet Load Balancer WAN Microsoft Survivable Branch Appliance Edge Server Microsoft ELA Backup Data Center SBC Plus CAL Call Centre Exchange UM Lync Server Enterprise CAL SIP Standard CAL PSTN VoIP Gateway Analog Gateway IP Phone Lync PC User © 2013 Avaya Inc. All rights reserved. Analog Phone Fax 49 Adding Lync Integration to Avaya Branch Office Lync PC User Smart Mobile DMZ PSTN Avaya SBC Internet G430 w/ LSP Premise-based or Office 365 VPN Switch Avaya SBC R5.2.1 voice only R6.2.2 video support Aura CM/SM Active Directory Standard CAL Lync Server WAN SIP PSTN G450 Lync PC User © 2013 Avaya Inc. All rights reserved. Analog Phone Fax Avaya IP Phone 50 The True Cost of UC Ownership Nemertes 2014 IP Telephony and UC Cost Data “Microsoft… it’s still the most costly to operate.” “Avaya is the most affordable for integrated UC” Operational costs drive TCO, not capital – Implementation costs secondary to opex Data from net new installs – Upgrades are small fraction of figures shown – Even if net new, it would still be less to use ACA Lync with a new Aura system http://www.nojitter.com/post/240166551/shoretel-avaya-nec-most-affordable-ipt-providers-as-overall-costs-drop © 2013 Avaya Inc. All rights reserved. 51 Customer Lync Enterprise Voice Experiences By Linzi Sheldon King County, WA — King County's new multimillion-dollar telephone system is causing dropped calls and other problems for the public and county employees. "I've heard from a lot of my constituents," King County Councilmember Rod Dembowski said. "I've heard from some of my mayors, when they try to reach our office, that they're frustrated. The county is spending about $18.6 million to replace about 11,250 old phones with hightech new ones that use the Internet and run Microsoft Lync. © 2013 Avaya Inc. All rights reserved. 52 http://www.kirotv.com/news/news/new-18-million-king-county-phone-system-dropping-c/nd28C/ Why UC for Mobile and Virtual Workers? 3 1 (Web Wise Business, BT Research); © 2013 Avaya Inc. All rights reserved. 2 (Pearn Kandola, The Psychology of Effective Communications); 3 (Boost the Bottom Line with Mobile UC, Frost and Sullivan) 53 Mobile and Virtual Worker UC End Points & Applications Office-centric features PLUS Extension-to-Cellular Session Border Controller Mobile device UC applications Unified Messaging © 2013 Avaya Inc. All rights reserved. 54 Extension to Cellular Receiving an Incoming Call 2 1 A call is originated to the Enterprise DN or DID of the one-X user (DN 5000) 3 Aura Communication Manager Aura CM sends the call to the IP set for DN 5000 and the IP set begins to ring Communication Manager uses defined EC500 call routing for user’s primary extension (eg. DN 5000 ) 3 EC 500 extends incoming call to mobile phone; up to 5 destinations may be entered PSTN Cellular Network (CDMA/GSM) User (DN 5000) has two devices: 1. An IP Phone 2. Mobile Phone 4 Mobile phone is answered, but line appearance remains active on desk phone; user can return to desk and pick up line, disconnecting mobile Single Number and Voicemail © 2013 Avaya Inc. All rights reserved. 55 Extension to Cellular Extending a Call to Mobile Device 2 Aura Communication Manager 1 Call is in progress on desk phone; user presses “Extend Call” feature button Communication Manager uses defined EC500 call destination for DN 5000 and creates conference 3 EC 500 extends to mobile phone defined for DN 5000 PSTN Cellular Network (CDMA/GSM) User (DN 5000) has two devices: 1. An IP Phone 2. Mobile Phone 4 Mobile phone is answered, user hangs up desk phone and is free to move about Single Number and Voicemail © 2013 Avaya Inc. All rights reserved. 56 Avaya Mobile Solutions Support for most popular devices Carrier independent Adapts to infrastructure Telephony, UC and Collaboration Simplified provisioning BYOD security Ease-of-use Single-client simplicity © 2013 Avaya Inc. All rights reserved. 57 Today: Avaya Mobile Clients SIP UC © 2013 Avaya Inc. All rights reserved. Avaya Communicator for Android 2.0 Lite Avaya One-X Mobile SIP for iOS R6.2 Avaya One-X Mobile R6.2 58 Avaya Mobile Clients Evolution EC500 © 2013 Avaya Inc. All rights reserved. Avaya Communicator for iPhone 2.x one-X CES Avaya Communicator for Android 2.0 SIP 6.2 Simplified user provisioning Administrative control and BYOD security Single client adaptability to evolving Avaya environments Intuitive User Experience without exposing complexity Mobile-enriched Aura core 59 one-X® Mobile Receiving an Incoming call 2 3 A call is originated to the Enterprise DN or DID of the one-X user (DN 5000) Aura Communication Manager Aura CM sends the call to the IP set for DN 5000 and the IP set begins to ring One-X CES updates EC500 call routing for user’s primary extension (eg. DN 5000 ) 4 One-X Client Enablement Services EC 500 extends incoming call to mobile and any other number entered using one-X Mobile (eg. Home phone) PSTN Internet Cellular Network (CDMA/GSM) Cellular Network (CDMA/GSM) Data Connection one-X user (DN 5000) has three devices: 1. An IP Phone 2. one-X Mobile equipped Smartphone 3. Home Phone 1 one-X Mobile user creates/selects phone(s) to ring with primary extension and one-X Mobile client updates one-X CES using available mobile data connection (2G,3G, Wi-Fi) Single Number and Voicemail © 2013 Avaya Inc. All rights reserved. 61 one-X® Mobile Originating a Call from Mobile 5 Aura Communication Manager DN 4000 6 The call arrives at the set of DN 4000 with the Enterprise CLID of the one-X Mobile user. Having established the user leg of the call, one-X CES signals Aura CM to bridge a 2nd call to the real destination received in step (1). 3 One-X CES signals the Aura CM to make a call to the call back number chosen by the one-X Mobile user. PSTN Cellular Network (CDMA/GSM) Note: The call back destination can be any phone number (e.g. a home phone, a temporary office phone, etc.) © 2013 Avaya Inc. All rights reserved. one-X CES One-X CES acknowledges the call attempt Internet Cellular Network (CDMA/GSM) 2 4 Once the call from the Aura CM is answered at the call back destination, one-X CES initiates a 2nd call to the real destination. Data Connection to one-X CES 1 one-X Mobile user would like to make a call to DN 4000. The mobile call attempt is sent from the one-X Mobile client to one-X CES over a secure data 62 connection. Avaya one-X® Mobile SIP for iOS VoIP over Wi-Fi, 3G/LTE without Cellular • Dual-Mode support • SIP / cellular handoff • Single Number Reach • Incoming calls to office ring on mobile (shows caller ID) • Can be combined w/ EC500 to ring other devices • Single Identity • Outbound mobile calls are handled by enterprise call server • Receiving line shows office ID (hidden mobile number) • Low cost mobile communications • Enterprise routing for toll avoidance • “Free” Wi-Fi connectivity replaces cellular use • Single Voice Mail • Shares common enterprise voicemail box • Enterprise Voicemail enforcement (EC500) • Enterprise Communication Features • Search corporate directory and local contacts • Mid-call features, Call persistence, Bridged line appearance • Support • SES 5.2, SM 6.x • iOS 4+ © 2013 Avaya Inc. All rights reserved. 63 One-X Mobile SIP iOS Deployment options for Secure VoIP Private Avaya Aura SBC VPN Access WLAN/802.11i Public WLAN 3G/4G Cell Data Off-site: SIP connection can be established through an SBC or via VPN Tunnel using a 3rd party VPN app © 2013 Avaya Inc. All rights reserved. Home/ Hot Spot On-site: Native 802.11i security (eg. WPA2) can be used for securing on-site WLAN access 64 Call Handover one-X Mobile SIP 6.2 VoIP to Mobile 1 Active SIP call over Wi-Fi (or 3G/4G) connection Aura Session Manager 2 User wants to handover call to cellular voice network and taps “Handover to Cellular Network” button. One-X Mobile initiates the Extend Call feature of CM via SIP connection w/ Session Manager Aura Communication Manager 4 3 Call arrives on iPhone native dialer Aura CM makes a call to the mobile phone number 5 User answers and joins call in progress. CM drops the SIP call. Cellular Network (CDMA/GSM) © 2013 Avaya Inc. All rights reserved. 65 Call Handover one-X Mobile SIP 6.2 Mobile (EC500) to VoIP 3 User selects active call appearance and joins call in progress. CM drops the EC500 Call (Aura 6.2 FP2) Aura Session Manager Aura Communication Manager 2 1 Device associates with WLAN AP and one-X client registers with SM Active EC500 cellular call. Either initiated from client, or received via single number Cellular Network (CDMA/GSM) © 2013 Avaya Inc. All rights reserved. 66 Avaya one-X Mobile 6.2 - Lite View Join Call button triggers Active Appearance Select FNE dialing to join an active call Feature menu of configured FNEs Dial-Pad dialing autoprefixed with Idle Appearance Select FNE for Aura dialthrough outbound calling Settings screen for dial rules, FNEs and client logging Features Button launches feature menu (shown on right) Favorites List can be built from local contacts Lite indicator/ SIP toggle Recents List shows call log of outbound calls (w/o FNE prefixes) © 2013 Avaya Inc. All rights reserved. All iOS contacts + Corporate Directory search (req’s ActiveSync) 67 Avaya one-X Mobile 6.2 - SIP View Multiple Line Appearance Line Appearance SIP indicator/ Lite toggle Control Buttons (Hold/unhold, mute, speakerphone) Simultaneously manage multiple calls Keypad dial conversion rules Handoff button initiates Extend Call to Cellular interface Features button launches feature menu Recents shows SIP and Lite call activity © 2013 Avaya Inc. All rights reserved. All iOS contacts + Settings screen for dial Corporate Directory rules, SIP Settings and search (req’s ActiveSync) client logging 68 Secure Remote Worker with Avaya SBC Avaya Aura Conferencing Aura Messaging Presence Server Session Manager Avaya Aura® Personal PC or iPad devices App secured into the organization, not the device One number UC anywhere © 2013 Avaya Inc. All rights reserved. System Manager Communication Manager Avaya SBCE Untrusted Network (Internet, Wireless, etc.) 70 Avaya one-X® Speech Personal Assistant Effective Message, Calendar, and Contact Management ‘Make a call.’ …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call! ‘Send a message.’ …to a contact, to a voicemail mailbox or somebody within your corporate directory. ‘Read my messages.’ …voicemail and/or email. Filter by status or by sender. You can reply, forward, delete, © 2013 Avaya Inc. All rights reserved. … ‘Schedule a reminder.’ …and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments! ‘When am I free today?’ …keep track of your time wherever you are! ‘Follow Me!’ …and have all your calls flexibly forwarded to you wherever you are. 71 Power Collaborator UC&C Applications Office-centric features PLUS Mobile & Virtual worker PLUS Audio conferencing including video and web sharing Video collaboration © 2013 Avaya Inc. All rights reserved. 72 Leveraging the Power of Avaya Aura® Avaya Aura® Conferencing + Avaya Flare® Experience Session Based, Unified Audio, Web & Video* Collaboration Supports BYOD Scale to Thousands of Desktops Highly Efficient Bandwidth Management © 2013 Avaya Inc. All rights reserved. * Intended plan for future roadmap. Refer to disclaimer on Slide #2 73 Avaya Aura® Conferencing 7.2 Video with Avaya Flare® Experience for Windows and iPad Avaya Aura Conferencing Very high-scale distributed media architecture up to 7,500 full audio/web/video conferencing sessions 720p SVC HD video switching Dramatically reduced bandwidth with media cascading Powerful content sharing across Flare, PC/Mac web-browsers and smartphones Avaya Flare Experience Easy one-click video Efficient point-to-point SIP video Drag and drop multi-party conference with video, audio and content Call into rich Scopia video rooms © 2013 Avaya Inc. All rights reserved. 74 Avaya Aura Conferencing Conferencing and Collaboration services across multiple devices Avaya Flare Experience Apple iPad Avaya Flare Experience MS Windows © 2013 Avaya Inc. All rights reserved. Avaya Aura Conferencing Client for Apple iPhone and Android Avaya Aura Conferencing Collaboration Agent Browser 75 Avaya Aura Conferencing 7.2 Initiate screen share and collaboration Audio and video right from the web browser Initiate recording Share entire screen application or whiteboard Recent speaker list Access recordings Roster list for participant management Access to stored docs © 2013 Avaya Inc. All rights reserved. 76 AAC 7.2 Playback Control Hover for playback controls Slide sorter scrolling view Selectable playback activities © 2013 Avaya Inc. All rights reserved. Display area for active speaker Download content to local PC 77 Avaya Aura Delivers Industry Lowest Operating Cost Avaya Aura drives lowest operating cost! Source: Nemertes Research 2013: DN2459 - Operational Cost Drives Stark Differences in First‐Year Telephony, UC First‐Year Cost © 2013 Avaya Inc. All rights reserved. © 2011 Avaya Inc. All rights reserved. 85 85 Enterprise with 2,000 Users and 100% UC 1. Comparision TCO 5 years Avaya offers a lower TCO (product, implementation, maintenance) over 5 years © 2013 Avaya Inc. All rights reserved. http://enterpriseconnect.com/orlando/2012/presentations/ 2. General Evaluation on all four categories Avaya proposed the most competitive offer regarding Architecture, Technology/Features, Price and accomplishment to requirements. 86 References • ~5500 endpoints & 35 locations to-date • Replacing 39 CS1k, Meridian and 3 x Cisco systems • Managed by 2 full-time admins + 1 contract • ~2000 endpoints & 40 locations to-date • Continuing to grow/expand sites worldwide • Managed by 2 telecom admins • ~1800 endpoints & 10 locations to-date • End state of over 16 sites with another 14 x SIP only locations • Managed by 3 telecom admins © 2013 Avaya Inc. All rights reserved. 87 Chasing the Puck Chasing the Puck © 2013 Avaya Inc. All rights reserved. 88 Skate to where the puck will be “Skate to where the puck will be” © 2013 Avaya Inc. All rights reserved. 89 Canucks closing slide Proudly Powered by © 2013 Avaya Inc. All rights reserved. 90