System Archetypes: Drift to low performance (a.k.a. Eroding goals) Nicolas Neumann-Micheau Max Weichert The eroding goals archetype This leads to two possible loops: actions: Situation: two interfering • rise effort fundamental solution made •1st based on predictions or in the past about the future • lower goal • 2nd stating the actual situation symptomatic solution deteriorates performance, Problem: rises temptation to repeatedly Occuring gap between lower goals previously defined goal and actual state creates tension Source: William Braun – The System Archetypes (2002) Consequences for lowering goals Repeated process leads to a lax goal orientation within the company culture Source: William Braun – The System Archetypes (2002) Examples • balancing the public debt • sliding limits of environmental pollution • performance of a group which is inexperienced in project work • people who lower personal goals to achieve the feeling to be successful more often 4/15 Solution – 7 steps • Identify performance measure • Identify goals conflicting with stated goals • Identify standard methods for closing the gap • Examine past history of goal • anchor goal to conditions outside of production process (e.g. industry standards, costumer feedback) • Create a vision for improvement involving everyone • Create transition plan Reference • William Brown – The System Archetypes (2002): http://wwwu.uni-klu.ac.at/gossimit/pap/sd/wb_sysarch.pdf 6/15 Thank you for your attention!