1.02
Team
Communication
Team Communication:
Oral Reporting
 Report abnormal observations and results
to supervisor immediately
 Report observations, test results, and
patient requests to supervisor and care
provider prior to leaving area
 Team reports occur at team meetings
and the end of shifts
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Team Communication:
Written Reporting
 The chart is a legal
document
 Information must be
accurate
 Test results or
observations are
documented on the
patient’s medical record
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Team Communication:
Written Reporting
 Use correct grammar
and sentence structure
 Amending the patient’s
record
 Make a straight line
through the statement
 Record date and initial
 Do not erase or use
whiteout
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Team Communication:
Electronic Reporting
 Electronic patient records
 Computer networks provide fast and easy
access to patient data
 history
 diagnostics
 research
 Used to request patient diagnostic or
treatment information
 Input via tablet, voice, or keyed
entry
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Team Communication:
Electronic Reporting
Safety measures must be implemented
 Confidentiality and HIPAA training
 Password protection
 Limited personnel access
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6
Communication Technology
Fax
 Follow agency policies regarding
transfer of patient records
 Protect patient confidentiality
 Use cover page
 Confirm delivery to intended
recipient
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Communication Technology
Internet
 Healthcare providers utilize the
web to provide:
 information
 education
 Protect username and password
 Verify credibility of websites
used for research
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Communication Technology
Email
 Be professional in content and
grammar
 Make your message clear and
concise.
 Respond in a timely manner
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Communication Technology
Email
 Check for spelling and grammar
errors.
 Let your reader know if no
response is required.
 If you reference another individual
in your e-mail, you should CC that
person.
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Communication Technology
Email
 Include contact information
 E-mail can lead to miscommunication because
tone of voice cannot be heard
 REMEMBER - Rules of confidentiality and
privileged communication apply to e-mail.
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Journal #2 – Influences on
Patient Communication
 Mrs. Summers is an alert, ambulatory,
85-year-old patient. She resides in
Sunny Care Assisted Living Center.
You observe that she argues about
everything and with everyone. You
cannot remember her ever agreeing to
or being willing to do anything.
 Continued on next slide
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Journal #2 – Influences on
Patient Communication
 Clearly identify some influences on
Mrs. Summers’ behavior.
 Include at least 3 communication
strategies the healthcare team could
use to improve their relationship with
Mrs. Summers thereby improving her
care.
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Journal #3 – Patient Engagement
 Following the medical plan, you are
helping Mr. Green learn to use a walker
after his stroke. The greatest challenge
is that his wife and family tell him that
he does not have to bother with learning
to get around himself. Now that he is
retired due to disability, they tell him
that he can just sit in bed and watch
television. How would you talk to Mr.
Green and his family about the
importance of staying mobile?
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1.02 Understand effective communication