WHAT IS ORGANIZATIONAL
BEHAVIOR
Prepared By Dr. Herman Ruslim
What Managers Do
• Managers get things done through other
people;
• Organization, which is continuously
coordinated social unit, composed of two
or more people, that functions on a
relatively continuous basis to achieve a
common goal or set of goals. Eg. Schools,
hospitals, Churches, military units, retail
stores, police departments
Visi Misi dan Tujuan
Visi, Misi, dan Tujuan jangka panjang
Strategi dan
Kebijaksanaan
Strategi Operasi/Investasi
Sumber Daya
Faktor
Pendorong
Strategi Permodalan
SDM, Teknologi, Cabang/Unit dan Modal
Pendapatan
Beban
Pajak
Ekuitas
Kinerja Keuangan
Management Function
• Planning: function encompasses defining an
organization’s goal and developing a comprehensive set
of plans to integrate and coordinate activities;
• Organizing: It includes determining what tasks are to be
done; who is to do them, how the tasks are to be
grouped, who reports to whom, and where decisions are
to be made;
• Leading: when managers motivate employee, direct the
activities of others, select the most effective
communication channels, or resolve conflict among
members, they are engaging in leading
• Controlling: To ensure that things are going as they
should, management must monitor the organization’s
performances
Management Roles
Lanjutan
Management Roles
Management Skills
Lanjutan
Lanjutan
Enter Organizational Behaviour
• Organizational Behaviour: A field of study
that investigates the impact that
individuals, groups, and structure have on
behavior within organization, for the
purpose of applying such knowledge
toward improving an organization’s
effectiveness
Organizational Behavior Discipline
Behavioral
Science
Pschology
Social Psychology
Contribution
Learning
Motivation
Personality
Emotions
Perception
Training
Leadership Effectiveness
Job Satisfaction
Individual Decision Making
Performance Appraisal
Employees Selection
Work Design
Work Stress
Unit of
Analysis
Output
Individual
Behavioral Change
Attitude Change
Communication
Group Processes
Group Decision Making
Communication
Power
Conflict
Intergroup Behavior
Group
Sociology
Formal Oragnization Theory
Organizational Technology
Organizational Change
Organizational Culture
Comparative Values
Comparative Attitudes
Cross Cultural Analysis
Anthropology
Organizational Cultures
Organizational Environment
Power
Organization
System
Study of
Organizational
Behavior
Lanjutan
• Pschology: The science that seeks to measure, explain,
and sometimes change the behavior of humans and
other animals
• Sociology: The study of people in relation to their social
environment or culture;
• Social Psychology: An area within psychology that
blends concepts from psychology and socialogy and that
focuses on the influence of people on one another;
• Intuition: A gut feeling not necessary supported by
research;
• Systematic Study: Looking at relationships, attempting to
attribute causes and effects and drawing conclusions
based on sciencetific evidence
Challenges and Opportunities for
OB
• Responding to Globalization
- Increased Foreign Assignments
- Working with People from Different
Cultures
- Coping with Anticapitalism Backlash
- Overseeing Movement of Jobs to
Countries with Low Cost Labor
- Managing People During the War on Teror
Managing Workforce Diversity
• Workforce Diversity: The concept that
organizations are becoming more
heterogeneous in terms of gender, age,
race, ethnicity, sexual orientation, and
inclusion of other diverse groups.
Major Workforce Diversity
Categories
-
Gender;
Race:
National Origin
Age;
Diability;
Domestic Partners
Non-Christian
Improving Quality and Productivity
• Improving Qualtiy:
- TQC;
- Kaizen: Plan Do Check Action;
 Increasing Productivity:
- Reduce cost;
- Simplication of design, manufacturing, layout, processes, and
procedure.
To achieve the ends the managers understand that the success of
any efforts at improving quality and productivity must include their
employees. These employees will participate in planning these
changes. OB offers important insight into helping managers work
through these changes.
Responding to The Coming Labor
Shortage
• Economic ups and downs are difficult to predict. The
world economy in the late 1990s, for instance, was
generally quite robust and labor markets were tight. Most
employees found it difficult to find skilled workers to fill
vacancies. Then, beginning in 2001, most developed
countries entered an economic downturn. Layoff were
widespread and supply of skilled workers became much
more plentiful. In contrast, demographic trends are much
more predictable and we are facing one direct
implications for OB: Barring some unforeseeable
economic or political calamity, there will be a labor
shortage for at least another 10 to 15 years.
Improving Customer Service
• AMEX recently turned Joan Weinbel’s worst
nightmare into a non-event. It was 10:00 PM
Joan was home in New Jersey, packing for a
week long trip, when she suddendly realized she
had left her Amex Gold card at a restaurant in
New York City earlier in the evening. The
restaurant was 30 miles away. Then she called
Amex, then Amex very helpful telling her not to
worry, and the problem is solved, Amex give her
a new credit card and protect the old card. This
is how improving customer services.