ICT Strategy Service Management As-is situation • Two separate technical • • • • infrastructures OSS vs. BSS OSS is 16x greater in financial terms Two “parallel universes” competing architectures Fails “One Agency = One EA” maxim Network Convergence • One Agency = One • • • • • • network Expand NRTS – leverage investment in national fibre network Standardise on IP for Data, Voice and Video Single terminal access via a UOI Economies of scale Integration Flexibility Domains • • • • Although one logical network… Physically, a network of networks Concept of domains and “Circle of Trust” Federated identities (Single Sign-On) Service Supply Chains • BSS • Atos Origin (ITIL v3) • OSS • NRTS • Area Teams (TechMAC’s): • Conceptually similar to the multi• • service provider environment of the Public Sector Network (PSN) Requires similar competitive, multisupplier environment Services need to be managed in a consistent manner (ITIL) PSN Service Architecture • The PSN Service Architecture enables service inter-working and is shown below: SDF – Service Delivery Framework Service Oriented Procurement Architecture Service/Contract Model Network Services • Under Network Convergence, this is an • • • • • extended NRTS service Current service runs from 2005-2015 Needs to become PSN-compliant Currently a single network domain Separately managed Currently Open and Untrusted SOA Runtime Environment • Conceptually, an Enhanced Network • • • • Layer, in PSN terms A new service – essentially the Enterprise Service Bus (ESB) Provides the “Glue” for all other services New Managed Service Provider required Requires Systems Integration capabilities Virtualised Data Centre • Existing Data Centres: • Operational (OSS): • Coleshill • Westhoughton (Disaster Recovery Centre) • Business (BSS): • Andover (Atos Origin) • ICT Service Transformation (Atos Origin) is a step in the right direction (but only BSS Domain) • Need to extend into OSS Domain Traffic Technology • Area Teams/ TechMAC’s (x14) • Future scope for rationalisation (Novation in the • interim?) Need to appear to HA as one virtual team Traffic Information • Currently divided between NTCC and • • • • • RCC’s (All Traffic Mgt Centres – TMC’s) Common capabilities: • Traffic Management • Incident Management Leading to the Common Control Framework Virtualised To-Be architecture separates capabilities from organisation Focus on services, e.g. TI2011+ and TCP New Service Provider(s) 2011/2012 Common/Shared Services • Some may be provided externally on a Pan-Government basis (i.e. Shared Services): • HR and associated finance (Payroll, expenses, etc.) GIS and cross-agency Incident Management • • Others will be internal: • Unified Network Model • National State of the Network • Identity Management/Single-Sign-On End-User (Desktop) Services • Includes the Unified Operator Interface • All other Desktop services and associated infrastructure • Currently Atos Origin for BSS/HAbIT • OSS – various???? • HA-wide service required Security Services • Security Operations Centre (central monitoring/response) • Federated approach – domain-based • Automated provisioning: • From HR system for internal staff • From Contract Management system for 3rd party • • • contractors Standards-based: • Security Access Mark-up Language (SAML) • Liberty Identity Federation Framework (ID-FF) • WS-Federation Security as a Service (not by Application) Enterprise Single Sign-On (ESSO) Systems Integration • Requires partnership with a recognised Systems Integrator • Establish an Integration Centre of Excellence (ICE)/Integration Competency Centre (ICC) • Design-time services to support Programmes/Projects and developers • Run-time support services to support Service Delivery, Operations & Maintenance Service Delivery • Service Delivery includes: • Service Level Agreement (SLA) Mgt • Capacity Management • Contingency Mgt (Business Continuity) • Availability Management • Atos Origin for BSS • Various for OSS • Needs to be consistent across the HA (ITIL-based) Operations & Maintenance • • • • • • • • • Service Desk/Service Request Mgt Incident Management Problem Management Change Management Release Management Configuration Management Atos Origin for BSS Various for OSS Needs to be consistent across the HA (ITIL-based)