“The Role of ICT and Its Prospect” DITT/MoIC Presentation Overview ● ● ● ● ● ● ● ● ● ● ● ● ● Vision e-Gov Master Plan e-Gov System ICT Management Systems Competency Matrix Career Path Private Sector Development Project Community Centers Broadband Master Plan International Gateways Government Intranet DrukREN Opportunities © 2014 Department of IT & Telecom 18-Aug-14 Vision “An ICT-Enabled, Knowledge-Based Society as a Foundation for Gross National Happiness” © 2014 Department of IT & Telecom 18-Aug-14 e-Gov Master Plan ● Bhutan’s first e-Gov MP to guide ICT development in 11th FYP (July 2013 - June 2018) ● Identified and Prioritized ICT Projects with WoG approach ● A structured MP(next slide) © 2014 Department of IT & Telecom 18-Aug-14 e-Gov Master Plan (cont.) 1.Build ICT Capability through Education 2.Enhance Service Access Channels 3.Preserve and Promote Culture 4.Manage eWaste 5.Promote ICT Awareness and Adoption in the Community 1.Leverage ICT in Govt Services Delivery 2.Deliver Electronic Services 3.Develop e-Government Policy and Legal Framework 4.Centralise ICT Professionals 1.Develop ICT Industry 2.Develop National ICT Infrastructure 5.Enhance ICT Capability in Govt 3.Develop eCommerce Framework 6.Promote ICT Adoption in Govt 4.Promote ICT Adoption in the Private Sector © 2014 Department of IT & Telecom 18-Aug-14 e-Gov System ● Whole of Government initiative to create and strengthen the Governance & Institutional set-up required to meet the growing demands placed on ICT sector. ● Comprises of: o e-Gov Governance o ICT Management System © 2014 Department of IT & Telecom 18-Aug-14 e-Gov Governance Framework Rationale: ● Ensure effective implementation of e-Gov Masterplan. ● Clear visibility & accountability in planning & implementing WoG ICT programmes ● Foster collaboration & derive synergies by working as one entity. ● Committees review, recommend, endorse ICT projects, resolve issues & monitor progress. ● e-Gov PMO: provides secretariat service. © 2014 Department of IT & Telecom 18-Aug-14 e-Gov Governance Structure Cabinet Chairperson Secretary, Cabinet Secretariat Members Secretaries of Ministries (10) Heads of Autonomous Agencies: GNHC, NLCS, NEC Chairperson and Vice-Chairperson Secretary, MoIC and Director, DITT/MoIC e-Government Council e-Government Executive Committee Public Sector ICT Advisory Panel Chairperson and Co-Chairperson Director, DITT/MoIC Members Senior Executive Reps from Private Sector, NGO, Academia (10) Secretariat e-Government PMO, DITT/MoIC Members 1. Directors from DNB, RCSC, GNHC 2. Chief PPD, MoIC 3. Selected ICT Initiative Owners (up to 10) 4. Division Chief, DITT (Application & Infrastructure) Secretariat e-Government Programme Management Office (PMO), DITT/MoIC Chairperson Director, DITT/MoIC e-Government Review Committee Members 1. Division Chiefs, DITT 3. Rep from e-GIF & ICT Mgmt Div 4. Rep from GNHC, DNB. 5. Selected Chief ICT Officers from agencies Secretariat e-Government PMO, DITT/MoIC ICT Management System ● Objective: To enable Ministries/Agencies/Dzongkhags to fully leverage to deliver excellent services to the people of Bhutan by improving capacity of ICT professionals and professionalizing ICT Management practices © 2014 Department of IT & Telecom 18-Aug-14 ICT Management System - Core Components ● Institutional Setup ● ICT Human Resource Management o Job roles and position titles o Career path o Competency training o HR processes ● ICT Management Practices ● Communications © 2014 Department of IT & Telecom 18-Aug-14 Competency Matrix ● Total of 19 competencies defined in ICT Management System ● Every ICT professionals should have five core competencies ● Objectives of Competency Matrix ○ To provide specific trainings to all ICT professionals based on their job role ○ To enhance the capability of ICT professionals in fulfilling their roles and responsibilities ○ Enable ICT professionals specialize in their respective fields © 2014 Department of IT & Telecom 18-Aug-14 Competency Matrix © 2014 Department of IT & Telecom 18-Aug-14 Career Path © 2014 Department of IT & Telecom 6-Aug-14 Private Sector Development Project & Prospects ● Objectives - Employment generation- 700 jobs - Present Bhutan as ICT investment destination. ● Milestones - Established Bhutan’s 1st SEZ under PPP Model - Pre-certified for LEED PLATINUM - Developed enabling environment (Acts, Policy etc.) - Generated 200+ leads - Current tenants- Scan Cafe, Shaun Communications, BTL Contact Center, iSoft (BPO) to operationalise soon © 2014 Department of IT & Telecom 18-Aug-14 Private Sector Development Project & Prospects (cont.) ● Fiscal incentives for IT-Park tenants - 10 year tax holiday - Exemption of CD/ST on equipments - 100 % FDI participation - Nu.3 million investment threshold for ITES business © 2014 Department of IT & Telecom 18-Aug-14 Private Sector Development Project & Prospects (cont.) Bhutan Innovation and Incubation Center (BITC) ● Three Components of BITC (10,000 sft) - Shared Technology Center - Incubation Center - Data Center Services ● Objectives of BITC - Business idea incubation center for budding entrepreneurs - Plug and Play environment - Provide data storage facilities (data center) © 2014 Department of IT & Telecom 18-Aug-14 Private Sector Development Project & Prospects (cont.) ● Milestones under BITC - Business idea competition 2012- 49 entries 2013-76 entries 2014-82 entries - Incubation services to 15 incubatees - Incubatees graduated (Thunder motors, CMS Bhutan, Bhutan Professional, iTechnologies, Dharig IT) - Overseas expert program - Data services to 5 local clients (NPPF, PCAL, RAA, BDB, DRC) © 2014 Department of IT & Telecom 18-Aug-14 Private Sector Development Project & Prospects (cont.) ● Under PSD component with MoLHR - trained 1372 graduates on ITES skills - 1015 graduates employed ● Under PSD component with RUB (10 colleges) and RMA - Successfully embedded 3 core curriculum (analytical and technical skills, language enhancement and entrepreneurship development.) - Improved tertiary education (Virtual Learning Environment at RUB colleges) - Improved access to finance (Financial Literacy Program by RMA, IT infrastructure upgradation in BOB & Royal Security Exchange of Bhutan.) © 2014 Department of IT & Telecom 18-Aug-14 Private Sector Development Project & Prospects (cont.) ● Micro work initiative ● Outsourcing as Development Strategy © 2014 Department of IT & Telecom 18-Aug-14 Community Center Project ● Objectives - Empower rural communities - Reduce turnaround time - Access to public services - Foster community participation ● Social Enterprise Business Model (Bhutan Post as Operator) ● One Stop Shop - public and financial services ● Potential for rural call center ● Virtual Zomdu Pilot ● Platform to integrate new services ● Current Status: - 185 CCs established - 15 CCs in pipeline, and 5 CCs as per RE Plan © 2014 Department of IT & Telecom 18-Aug-14 National Telecom/Broadband Network Rationale The RGoB took upon itself to take up the project for the following main reasons: ● To create a high speed and reliable contemporary core communication backbone for the country. ● Due to the capital-intensive nature of investment. ● To prevent monopolies in the critical backbone infrastructure even if private players would have been willing to invest. ● To reduce the connectivity cost for the end users/customers © 2014 Department of IT & Telecom 18-Aug-14 National Telecom/Broadband Network (cont.) Current status ● 18 districts connected with Optical Ground Wire (OPGW) ● 2 districts connected with ADSS ● 187 Gewogs connected with ADSS ● 166 Community centers connected with ADSS National Telecom/Broadband Network (cont.) © 2014 Department of IT & Telecom 18-Aug-14 National Telecom/Broadband Network (cont.) Milestones ● Telcos and ISPs are already using fibers to provide services (mobile and Internet) ● Cost of Dark Fiber is Zero ● Agreement between BPC and DITT for O&M and future replacement of fibers is in place ● New Tariff Order issued by BICMA (reduction in domestic connectivity 22% – 95%) International Redundant Gateways Status - Primary International gateway - Phuentsholing - Secondary International gateway - Gelephug - Connection today - Tashi cell: Phuentsholing (Tata and Bharti Airtel) and Gelephug (Bharti Airtel) - Bhutan Telecom: Phuentsholing and Gelephug (Reliance) International Redundant Gateways (cont.) Issues - No complete redundancy - Both gateways comes through the chicken neck at Siliguri corridor Solution - via Cox’s Bazaar - Through Agartala in India to north-east India and then to Samdrup Jongkhar Government Intranet (ICT Infrastructure) : ● TWAN ● DLAN ● CCs Druk Research & Education Network ● Connect research and education institutes in the country with high speed network ● 10 RUB institutes, referral hospitals, CBS and other research institutes identified ● Connect to APAN and TEIN ● Foster collaborative research and development Opportunities ● Converged services (voice, video and data)MVNO/MSO ● employment at IT-Park ● self employment - micro work ● business idea incubation at IT-Park ● innovation for products and services ● and other limitless opportunities Tashi Delek © 2014 Department of IT & Telecom 18-Aug-14