Chris Lesswing
Corey Peterson
Jacob Morzinski
What is Bomgar?
 Secure Remote Desktop Tool
 Allows technician to easily connect to and support
clients remotely.
 As simple as connecting to remotehelp.mit.edu
Why do we use Bomgar?
 Clarify the description of client problems
 Faster resolution of client issues
 Make needed adjustments to client system
 Leverage tech support staff to increase coverage
 Avoid walking 5 snowy blocks
How to use Bomgar
 go to: remotehelp.mit.edu
 Click on technicians name