The Recruitment and

Selection of Travel and

Tourism Staff

Human Resource

Management -Session 4

Suhel Khan

Aims

By the end of the session students will be able to:

1) Understand the processes around recruitment and selection

2) Handle competently the recruitment and selection process

3) Conduct a selection interview

Recruitment

Where will you advertise?

Are there any internal options?

What is the likely pool of skilled individuals?

How many people do you want too see?

Are the salary and benefits in line with expectations.

Will you advertise before the current post holder leaves?

Some Do’s and Don’ts

Do

Focus on the needs of the job

Consider all the options

Use only objective measures

Ask open questions

Don’t

Be swayed by appearance

Worry about if they’ll fit in

Include additional criteria

Ask about hobbies private life etc.

Recruitment

 What is Recruitment?

 What is Procurement?

 The Difference Between Recruitment and

Selection and Placement.

 Why Recruitment is more important for an organization?

 How not to recruit employees in the organization?

 General Factors affecting

Recruitment:

What is Recruitment?

Recruitment is the process used to attract individuals to become employees in an organisation.

The aim is to attract the right people in sufficient numbers and at a cost-effective price.

The starting point for induction.

Major factor in the company’s image.

The sources of Recruitment

Internal Sources

 External Sources

1. Transfers

 1. Press Advertisements

2. Promotions  2. Educational Institutions

 3.Placement Agencies

 4.Employment Exchanges

 5.Labour Contractors

 6.Unsolicited Applicants

 7.Recommendations

 8.Recruitment at Factory gate

 9. Online

Recruitment Process

Steps in Recruitment Process:

1. Requisitions for recruitment from other department

2. Locating and Developing the sources of

Required number and type of employees

3. Identifying the prospective employees with required characteristics

4. Communicating the information about the organization, the job and the terms of conditions of service.

5. Encourage the identified candidates to apply for jobs

In the organization.

6. Evaluating the effectiveness of recruitment process.

Legal Aspects

In the UK it is illegal to discriminate on the basis of sex, race or disability

Indeed the law encourages positive action on disabled candidates

New laws will extend this to age

Discrimination can be direct or indirect

What is Selection?

Getting the right individual(s) from the recruitment process

First stage shortlist from applications against the job description and person specification

Consider the use of appropriate tests

Use and interview for the final selection

Chose the best candidate on merit only

Make the formal job offer

What is Selection?

Selection is the process of choosing the most suitable persons out of all the applicants.

Selection is a process of matching the qualifications of applicants with the job requirements.

It is the process of weeding out unsuitable candidates and finally identify the most suitable candidate.

The purpose of Selection is to pick up the right person for every job.

Selection is negative process as it rejects a large number of unsuitable applicants from the pool.

Prepare for a Selection Interview

Decide how many will be on the panel

Prepare a list of questions making sure you cover the criteria

Find a venue – this will set the tone

Invite the candidates

Prepare a timetable

Agree when you will announce the decision

Methods of Selection

 (a) Tests:

 1. Aptitude Tests:

 Mental or

Intelligence test

 Mechanical test

 Psycho-motor test

 2. Achievement Tests:

 3. Personality Tests:

 Objective test

 Projective test

 Situation test

4. Interest Tests:

Continued…

- Job Knowledge test

- Work sample test

Methods of Selection

(continued)

1.

(b) Interviews

Informal Interview

2.

3.

Formal Interview

Patterned or Structured Interview

4.

5.

6.

7.

8.

Non-Directed or Unstructured Interview

Depth Interview

Group Interview

Stress Interview

Panel or Board Interview

Selection Process…

 1. Preliminary Interview

 2. Application Blank

 3. Selection Test

 4. Employment Interview

 5.Medical Examination

 6.Reference Checks

 7. Final Approval

Your Experiences

What happened when you first joined your organisation?

What aspects made you feel positive about the company?

What aspects gave rise to doubts?

Did the job meet your expectations?

Conduct a Selection Interview

So now we will role play a series of selection interviews

Observers will assess against the selection criteria

How Did It Go?

So lets reflect on the exercise and consider

Was the interview fair?

Did the candidate do most of the talking?

Was the outcome bases of the evidence?

How well did they assess the ability to do the job?

What would you do differently?

Summary

Recruitment is a key process

Good selection means better retention

Ensure the process is fair and legal

Think of it as an investment