Value-based Recruitment
Lynne Gough
Training Compliance Advisor
Lynne.gough@cambridgeshire.gov.uk
2nd July 2014
Why value-based recruitment
Care Act
Cavendish Review
Francis Report
Value-based Recruitment
Aims and Objectives
Identify some value based words and
phrases
Begin to develop a value based advert
Develop some value based interview
questions
Values - meaning
‘The moral principles and beliefs or
accepted standards of a person or social
group’
‘Things that matter to us’
Honourable, worthy
www.dictionary.com
Value-based words and phrases
Adaptable
Respect
Can you imagine
what this person is
feeling?
Integrity
Would you have the courage
to whistleblow?
Quality
Empathy
Caring
Honesty
Dignity
Commitment
Courage
Proud
integrity
How do you feel when this
happens…
Innovation
Compassion
Resources
https://www.nsasocialcare.co.uk/values-basedrecruitment-toolkit
SCILs Recruitment Interviewing
Leadership Qualities Framework
Skills for Care
 Finders Keepers
 Career Pathway e-tool
Value-based Recruitment
example by National Skills Academy
“We are looking for Support Workers who can
demonstrate compassion and empathy in
their approach to caring for older people,
either through previous roles in social care or
in other roles.
Can you show us how you would treat our
service users with the dignity and respect
they have a right to expect”
Effective job adverts
Activity:
Using value based words and phrases
begin to write an advert for a support
worker.
You have 10 minutes
Recruitment questions
Ask questions that lead to:
 How did you feel about it?
 What impact did it have on you?
 What did you learn from it?
 Did that upset you?
 How proud were you of the outcome?
Value-based Interviews
Activity:
Design 3 - 5 value based interview questions
for a care support worker.
Example: “Tell me about a time when you were
sensitive or compassionate in an emotional or
tense situation.”
You have 15 minutes
Effective interviews
Emphasis on testing for core values
Create a standardised interview pack
 Same questions for all applicants
Ask questions that enable candidates to give
examples of behaviours in their previous roles
Score the responses
Be clear about your expectations
References
National Skills Academy
www.nsasocialcare.co.uk/values-basedrecruitment-toolkit
Skills for Care
www.skillsforcare.org.uk