Managing Donor Expectations
Who ever said giving away free stuff would be easy

Understanding Today's Donor
 Smarter
 More Involved
 Asks the hard questions

Your Elevator Speech
Before you can approach a donor, you have to understand your mission.
World Vision’s GIK Division creates and enhances World Vision work by obtaining , processing and distributing high quality donated product that link corporations, volunteers, communities and churches with the poor worldwide.

Keys to Success
 Develop a professional relationship with donor
 Strengthen the connection with your end users to ensure proper use of GIK
 Have best in class processes

GIK Process
Field-level GIK needs assessment
& planning informed by Program Contact
National Office planning
(Sector strategies
)
Procurement of gifts-in-kind based on field needs
Monitoring & evaluation of GIK use
GIK shipping & distribution

Stories and Pictures

Reporting
GI K 0 0 9 3 - D o n o r H i st o r y
Donations in this Fiscal YTD
Party ID Donor Name: ABC Corporation
3 6 5 8 7 2 3 0
Order Entered Don # Procured Revenue
GIK FY07
11/16/2006
11/16/2006
02/13/2007
04/12/2007
04/27/2007
04/27/2007
05/18/2007
05/23/2007
06/06/2007
06/07/2007
8356
8357
8778
9093
9187
9189
9322
9350
9421
9428
$269,202
$648,078
$0
$72,000
$43,200
$279,650
$42,585
$468,000
$159,148
$12,000,000
Product Description toys, school supplies school supplies, toys
American Girl books plush toys books, cd's and plush toys form attic vents roofing shingles plush toys with books
Books
Clothing
Pallets Restrictions
27.00
65.00
72.00
48.00
24.00
119.00
51.00
48.00
7.00
15 Trucks domestically domestically domestically domestically domestically domestically domestically and international internationally internationally
FY Total
Total Procured:
$13,981,863
$13,981,863
Total Value: $13,981,863
Total Donations: 12

Questions for me
Before we break up into small groups, do you have any questions?

Small Group Discussion
2.
3.
1.
4.
Break into groups of five to seven. Make sure each group has some experts and newbie's .
Questions
Do you find it harder to work with donors or the field?
Why?
What reports do share with donors
How do you handle difficult donors, suggestions for improving this process
Who are your recipients? How do you ensure they can meet your donors expectations?