The Eye in the Sky: Best
Practices in Surveillance in a
Hotel & Casino Environment
Presented by: Jessie Beaudoin, CPO, CSP
Director of Security & Surveillance
Downtown Hotel & Casino, Las Vegas
June 24, 2014
Surveillance Mission and Vision
Statements
Mission Statement
The Surveillance Department pro-actively protects the assets and profpp-making ability of
The corporation. We provide maximum deterrence, rapid detection and immediate
Response to: the cheating of our games, theft of our property, harm to our employees
and guests, and losses due to inefficiency of operation.
Department Vision Statement
The Surveillance Department strives to be a vital and respected component in protecting
The assets and profit-making ability of the corporation. We are committed to recruiting
and retaining a highly trained and motivated staff who will establish this department’s
reputation as an industry leader in minimizing liability, protecting against loss, and
eliminating crime on our property.
Digital Surveillance Room
Security & Surveillance Roles

GAMING
MANAGEMENT

SURVEILLANCE

SECURITY & LOSS
PREVENTION

INVESTIGATIONS
Surveillance Responsibilities

GAMING PROTECTION

TABLE GAMES
 BLACK
JACK
 CRAPS
 CARIBBEAN
 LET
STUD POKER
IT RIDE
 ROULETTE
 TABLE GAMES PERSONNEL
Gaming Protection

SLOT AREAS
MACHINES
 COIN DROP
 HARDCOUNT
 CHANGE BOOTHS & ATTENDANTS
 GUESTS

Gaming Protection

REGULATORY AGENCIES
- GAMING BOARDS & COMMISSIONS
 ENFORCEMENT
 INVESTIGATIVE
INTELLIGENCE
 TECHNICAL SUPPORT
FEDERAL LAW ENFORCEMENT
 LOCAL LAW ENFORCEMENT

 CRIMES
OTHER THAN GAMING
Back of the House Investigations

COMMON AREAS

PUBLIC ACCESS
 FRONT
DESK
 BARS & RESTAURANTS
 RETAIL
 GAMING
Back of the House Investigations

NON - PUBLIC AREAS
SHIPPING & RECEIVING
 STORAGE
 MAIN CAGE
 COUNT ROOM
 EMPLOYEE BANK

Scope of Surveillance System
and Equipment




CAMERA MATRIX
TOTAL CAMERAS- the PTZ vs. Fixed
COVERT EQUIPMENT (Maxview, spy cam, etc.)
RECORDING FORMAT
 ONE TO ONE
 QUADS
 MULTIPLEXED
 VIDEO TAPES
 DIGITAL RECORDING
Surveillance Standards
24 hour continuous video recording of all
games, slots, back of house and financial
areas
 All disputes must be reported to
surveillance and should be reviewed prior
to resolution or payment is made.
 Maintain a report for recovery of funds
made by the review process and include
error procedure recoveries.

What we deal with in CasinosCasino Security & Surveillance Incidents



Non-Gaming Incidents (Intoxication, Fights,
Push door thefts, opportunity thefts,
employee theft, credit card fraud, identity
theft, auto burglary, vandalism, soliciting, etc.)
Gaming Incidents (Cheating at Gaming,
Counterfeit materials, external/internal theft,
etc.)
Employee Internal Theft
Employee Theft
Costs of Employee Theft




Statistics show that the biggest and most consistent
threat to the profitability of a company are the employees.
The Association Of Certified Fraud Examiners estimates
that almost a trillion dollars is lost to occupational fraud
and abuse annually.
The association of Certified Fraud Examiners state that
the average organization loses more than $12 per day
per employee or about 8% of its total annual revenue to
fraud and abuse committed by its own employees.
For an organization of 3300 employees, that amounts to
$10,000,000 annually.
14
The Perpetrators
Who Are They?
15
Fraud Awareness
16
Fraud Awareness
17
Fraud Awareness
18
Fraud Awareness
19
Fraud Awareness
20
Best Practices in Gaming
Best Practices




Ensure strong policies and procedures in every
department and they should be updated on a
regular basis.
Proper inventory of all materials and supplies in
every department. When materials or supplies are
missing, it should be noticed in a timely manner and
reported.
Establish effective communication with outside
departments. They can be your best line of defense.
With the help of Security, implement routine
employee bag checks at all exit points.
Best Practices



Implement Internal Theft and Fraud Awareness
classes and make them mandatory for all key
Management. If possible, make the classes
specific to each department.
Implement Compliance Training Classes for key
Management. These will cover subjects like
conflicts of interest, what constitutes
“corruption”, and illegal gratuities.
Use of an Anonymous Employee Hotline“Whistleblower Hotline”.
Best Practices



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If there is a potential case of employee theft that
can’t be backed up with sufficient video
coverage, the employee should be interviewed
rather then the case dropped and closed.
Send key employees to Interviewing and
Interrogation classes.
Do random “sting” investigations of employees.
Examples- Room setups, lost and found set ups,
secret shopping, etc.
Create employee incentive programs for
information leading to detection of employee
theft.
Best Practices




Schedule regular Audits of every department. Try to audit
at least two departments per month. These are very
useful to management and helps identify weaknesses,
vulnerabilities, coaching opportunities, etc.
When necessary, use covert (hidden) cameras in public
“shared” work areas without cameras. Ensure not to
violate any privacy issues.
Conduct random surprise employee bank audits. Run a
check of all sales and ensure the bank doesn’t have a
variance.
Analyze statistical information for red flags (Data-Mining)
Examples- table game reports, slot reports, cashier
over/short reports, cost of sale reports, etc.
That concludes the
presentation
Questions and Answers