Chuck Barry
cbarry@tropicanaentertainment.com
(702) 589-3850
Goals of Security Operations

Protection and Safety of Customers

Protection and Safety of Employees

Protection of Assets
How are Goals Accomplished?

Physical Security

Surveillance Operations (Independent)

Investigations
Security Triangle
Physical Security
Surveillance
Investigations
Security Operations are Key Departments in a
Gaming Operation

Security protects customers, employees
and assets

Surveillance is an independent part of
security effort

In most gaming jurisdictions Surveillance is
responsible to someone outside the
gaming entity; Usually to someone in the
Corporate Organization and/or Board of
Directors.
Background of the Gaming Industry and
Security Operations

Gaming industry is a heavily regulated industry.

There are Internal Controls (IC’s) for most of the
Casino Operations:
 Internal Controls are written by a State Gaming Regulatory
Body.
 Each gaming entity within a state also develops it’s own
Internal Controls.

Examples of departments which require
Operational IC’s:
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Audit
Cage – Count Rooms
Casino Operations
Slot Operations
Security
Surveillance
Typical Gaming Corporation
Organizational Chart
State Regulators Can Set Security
Standards

Define Equipment
 First Aid Equipment, i.e. AED’s, wheel chairs
 Can Mandate Paramedics for operation

Define and Establish
 Standards for Camera Coverage
○ Back of House
○ Casino Floor
○ Hotel Coverage
○ Point of Sale Camera Coverage
State Regulators Can Set Security
Standards

Define Records That Will Be Kept
 Daily Log
 Incident Reports

Define Video Recording Standards
 Gaming – 30 Images Per Second, 4cif
 Back of House & Security – 7.5 Images Per
Second
Define Manpower For Security Operations
 Arming of Security Officers

Physical Security

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First Part of Security Triangle
Customer Service
 Friendly and helpful to customers
 Uniforms vary from property to property

Knowledge of State Law’s/Gaming Reg’s

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Laws of Arrest
Detention
Search/Seizure
Use of Force
Trespass/ Eviction
Maritime Security (Marsec) Levels
 Normal (Level 1)
 High (Level 2)
 Severe (Level 3)
Physical Security

Children’s Safety
 Unattended/Lost Minors

Emergency Procedures
 Medical Emergencies
 Alarms (Robbery, Distress)
 Evacuation Procedures
○ Disasters (Natural and Manmade)
○ Active Shooter
Physical Security

Dispatch Officer
 Monitors and dispatches officers to calls via
two way radio system
 Monitors security CCTV system
 Signs in vendors and visitors
Physical Security

Posted Security Positions
 Cage area
 Main entry doors
 Employee entrance
 Hotel Elevator Banks
○ Check for room card key
 Entrances to Riverboat Casino’s
○ Underage Patrons
○ Excluded Patrons
Physical Security

Casino Patrols
 Looking for criminal activity
○ Purse snatchers; Rail birds: casino cheats
○ Underage or intoxicated patrons
 Fills and Credits
○ Money to and from gaming tables
 Table Drops and Slot Drops
○ Movement of boxes to count room
 Money movement within casino
 Assistance to guests
Physical Security

Hotel Patrols
 Looking for non guests
 Open doors
 Fire and safety hazards – write reports
 Assistance to guests

Garage and Grounds Patrols
 Illegal activity
 Parking and safety hazards
 Illegally parked or abandoned vehicles
 Lighting
Surveillance
Second Part of Security Triangle
 Separate, independent department for
casino operations
 In smaller properties the recording of all
cameras is handled by the surveillance
department, but the monitoring of
security cameras is done by security
personnel
 In large properties security has its own
camera system

How is Surveillance Utilized?

Reactive
 Security Cameras – All are Recorded, But
Not Monitored
○ Parking Garages and Parking Lots
○ Hotel Stairs
○ Hotel Elevator Lobbies
○ Restaurant Points of Sale
○ Back House Exits
○ Bars / Lounges
○ Valet Parking
How is Surveillance Utilized?

Pro Active
 Casino Camera’s – Recorded and Monitored
24/7
○ Cage
○ Count Rooms
○ Slot Machines
○ Table Games
○ All Entry / Exits to Casino
How is Surveillance Utilized?
Security can have their own monitors to
watch activity
 Video is looped through the Casino
Surveillance System
 Security camera outputs are segregated
to Security, they cannot view Casino
cameras.
 Casino Surveillance records all activities

Security CCTV System

Exterior Cameras (Perimeter)
 Parking Lots
○ PTZ and/or Fixed
○ Lighting
 Parking Garages
○ PTZ and Fixed
○ Lighting
○ Guest Elevator Cabs
○ Elevator Lobbies
○ Each Driveway Entrance
○ License Plate Camera
○ Stairs
Exterior Camera’s
Main Building (Casino)
 Exterior Camera’s – PTZ and Fixed
 Monitor No Parking Zones

 Vehicular Bomb Threat
Entrances/Exits (Inside/Outside)
 Emergency Exits Only (Motion, Fixed)
 Walkways (Fixed, PTZ)

Hotel Exterior Camera’s
Entrances / Exits
 Loading Docks
 Building Perimeter

 No Parking Zones
Parking Lots
 Parking Garages

 Elevator Cabs
 Guest Elevator Lobby Area
 Stairwells – Ground Level
Hotel Interior Camera’s
Emergency Exits
 Emergency Tower Stairwell Exits
 Elevator Cabs

 Guest
 Employee

Guest Elevator Lobbies
 Public Access

All Guest Floors (If Budget Allows)
Hotel Interior Camera’s

Front Desk
 General Area
 Cashier Positions
Valet Luggage Room
 Security Holding / Interview Room

 Audio Microphone

Employee Banks
Casino Interior Camera’s
Lobby and Gathering Locations
 Chase Cameras

 Follow People
Employee Entrance/Exit
 Restaurant/Bar POS
 Arcades

Investigations
Third part of security triangle
 Corporate Compliance Policy
 Compliance Investigations

 Employee background investigations; all
employees
 Vendor investigations

Internal Investigations
 Violations of company policy; federal law;
state law and local law
Security Triangle

Physical Security

Surveillance Operations

Investigations
QUESTIONS?