VOIP SOLUTION
Contact Center Solution
For more details,
visit www.voip-solution.net or email : sales@voip-solution.net
How BSG Contact Center
Solution Works ?
Network Diagram
Inbound Dialing
Outbound Dialing Auto and Manual
Recording
Ivr with the Inbound and Outbound
Stores recording files for future playback and search
For more details,
visit www.voip-solution.net or email : sales@voip-solution.net
BSG Contact center Solution
Call Center
Stock Trading
Financial Institution
Air Traffic Control
Police Control Room
Order Taking
Conference Calls
Client Meetings
Emergency Service
Inter Office Calls
For more details,
visit www.voip-solution.net or email : sales@voip-solution.net
Why BSG
Contact Center Solution
?
Record keeping
Quality analysis
Reference
Legal compliance
Monitoring
Dispute resolution
Productivity analysis
Customer satisfaction
For more details,
visit www.voip-solution.net or email : sales@voip-solution.net
4R Advantage of BSG Contact Center Solution
R ecord
R eview
R ate
R etrain
For more details,
visit www.voip-solution.net or email : sales@voip-solution.net
Search, Record, Playback
of BSG Contact Center Solution
Any parameter (Line, Caller, Date, Time)
Play on the windows player
Bookmark your calls
CDR created
Export of CDR
Download the files
View screen recording
For more details,
visit www.voip-solution.net or email : sales@voip-solution.net
Quality Analysis
Of BSG
Contact Center Solution Application
Dashboard on extension status
Rating of the calls
Analysis of the calls
User hierarchy
Add comments and notes
For more details,
visit www.voip-solution.net or email : sales@voip-solution.net
Security
of BSG Contact center Solution
Plays only on the windows player
Password protected for login
Define roles
Access control rights
Deletion protection (with full security)
For more details,
visit www.voip-solution.net or email : sales@voip-solution.net
Key Benefits
of BSG
Contact Center Solution
Scalable (sold in 1’s and 2’s)
Suitable for small to large call center
Software based
Web based
Multiple payment options
Integration with EP PBX System
For more details,
visit www.voip-solution.net or email : sales@balajigroup.com
Key Benefits
of BSG
Contact Center Solution
An agent to call clients in succession from a database through a web-client
Suitable for small to large call center
To set a campaign to auto-dial and send live calls to available agents
Open a custom web page with user data from the call, per campaign
Outodial campaigns to start with a simple IVR then direct to agent
Broadcast dial to customers with a pre-recorded message
For more details,
visit www.voip-solution.net or email : sales@balajigroup.com
Key Benefits
of BSG
Contact Center Solution
Cal Transfer
Call Recording
Call Conference
Voice Mail and Voice Mail on email
ACD System
Real Time monitoring
For more details,
visit www.voip-solution.net or email : sales@balajigroup.com
Key Benefits
of BSG
Contact Center Solution
Customer Verification and Help Desk
Codec Support: G711,Gsm, Libc, Skinny, G729 codec on license basis provided by customer.
For more details,
visit www.voip-solution.net or email : sales@balajigroup.com
BSG Contact Center Solution Specifications
Product Specifications
Product Type: Software
Supported VOIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP,SS7
Supported CODEC: G711, G729A and G723.1
System Hardware Configuration
Dual processor/Dual core CPU, 2.6 GHz
• 0-100 concurrent conversations: dual core CPU
•100-200 concurrent conversations: quad core CPU
2 GB RAM
Two fast Hard Drive (SCSI 10k RPM): One for the PC, one for the recordings
Network Card
Sound card (Internal or External)
PRI Card/ Voip Minutes
System Software Configuration
Cent OS-5.2/5.4
Mysql
Asterisk
PHP
For more details,
visit www.voip-solution.net or email : sales@voip-solution.net
Hard Drive Sizing
Count 1.6 Kbytes/Second of recorded audio
(GSM format is our default storage format).
MP3 and wav format also present.
For example, 10GBs storage approximately
2,000 hours of audio
Supported EP PBXs/ IPPBX (Tested list)