Leadership & Management in
a Changing World
Presented by:
KEITH WOODS
CEO, North Coast Builders Exchange
Senior Advisor on Chamber Trends,
California Chamber of Commerce
keith@ncbeonline.com
Fun & Interesting Office
Buzz Words
Blamestorming
When employees get together after
a project fails to look
for a scapegoat
BMW’s
Bitchers, Moaners and Whiners
Adminisphere
The upper levels of an organization
where big, impractical and
expensive decisions are made
Bobbleheading
The mass nodding of agreement by
employees, even when the boss
has a really bad idea
Groups in California:

N.I.M.B.Y.
Not In My Back Yard

N.O.P.E.
Not On Planet Earth

B.A.N.A.N.A.
Build Absolutely Nothing Anywhere Near Anything

C.A.V.E.
Citizens Against Virtually Everything

S.C.U.M.M.I.
Socially Concerned Until My Money’s Involved
Presentation Overview
1. Management Thoughts & Trends
2. Workers and the Workplace
3. Leadership
Management
Thoughts & Trends
All success is built
upon exceeding
expectations.
When the rate of change on
the outside of your
organization is greater than
the rate of change on the
inside, the end is in sight.
-Jack Welch
(General Electric)
An Organization Today Needs:
Strategic Vision:
‘The ability to look
ahead’
Peripheral Vision: ‘The ability to look
around’
- Carly Fiorina
(Hewlett-Packard)
Whatever made you
successful in the past won’t
necessarily make you
successful in the future.
-Lew Platt
(Hewlett-Packard)
7 Most Obscene Words
in an Organization:
“But we’ve always done
it that way!”
Insanity is doing the
same thing over and
over and expecting a
different result.
-Albert Einstein
Understand the Difference
Between Management and
Leadership

Management: Authority to tell
people what to do

Leadership:
Ability to get them
to want to do it
Basic Management Styles:

Autocrat

Democrat

Timely blend of both
What Bothers Employees Most
in Companies Today:
Indecision
1)

“I don’t care what the decision is, just make one!”
Inconsistency
2)

“Put a thermometer on your office door so we
know if you’re running hot or cold today”
Re-active vs. Pro-Active Management
3)

“It’s like the boss is playing Whack-a-Mole,
sitting around waiting for some problems
to pop up”
Three Significant Trends
Affecting Our Lives:
People are more demanding
and less patient
 They love new, fresh and
different
 Everyone is suffering from
“Time Poverty”

Top 10 List
What People Say They Expect
To Do in the Coming Year:
1. Have more fun
6. Do some home improvement
2. Lose weight
7. Take a close-to-home vacation
3. Get organized
8. Develop some new skills
4. Protect my job
9. Spend more time with children
5. Look for a job
10. Save money, if possible
Workers and the Workplace
Desirable Employees
 Smart
& Energetic
 Smart
& Lazy
 Dumb
& Lazy
 Dumb
& Energetic
“New Work Habits for a
Radically Changing World”
13 Ground Rules for Success in the Information Age
An Employee Handbook Created by Price Pritchett
www.PritchettNet.com ~ 1 (800) 992-5922
New Work Habits:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Become a quick-change artist.
Commit fully to your job.
Speed up.
Accept ambiguity and uncertainty.
Behave like you’re in business for yourself.
Stay in school.
Hold yourself accountable for outcomes.
Add value.
See yourself as a service center.
Manage your own morale.
Practice “Kaizen.”
Be a fixer, not a finger pointer.
Alter your own expectations.
The Gallup Q-12
(Key Points)
Dimensions of a
Great Workplace
In great workplaces,
employees are able to say:

I know what is expected of me.

I have the opportunity to do what I do best.

My opinions seem to count.

My fellow employees are committed to
quality work.

I have opportunities to learn and grow.
Leadership
The Secret to Leadership Success:
“See the ship through the
eyes of the crew.”
- Michael Abrashoff
Naval Commander
(As quoted in Fast Company)
The attitude of a leader is
contagious and will infect
everyone around him or her.
“Molasses Points” in Your Organization
(Things that slow you down):
•Find ‘em!
•Fix ‘em!
An Interesting Definition:
“Bureaucracy is energy
converted to mass.”
Nothing ever gets done
until there’s a
“Maniac on a Mission.”
There’s no limit to what
can be accomplished if
you don’t care who gets
the credit.
7 Traits of a Great Leader
1)
2)
3)
4)
5)
6)
7)
Integrity
Vision
Compassion
Consistency
Follow-through
Balance in your life
An ego that’s under control
Lessons in Leadership
A Leadership Primer
by
General
COLIN POWELL
Chairman (ret.), Joint Chiefs of Staff
General Powell’s Advice:
1)
Organization charts and fancy titles
count for next to nothing
2)
Question so-called experts; they
often possess more data than
good judgment
General Powell’s Advice continued :
3)
4)
Leaders don’t hire based on resumes,
degrees or prior titles; they look for
people with honesty, energy, and a
drive to get things done.
If you need to have a “yes-man” working
for you, one of you is redundant.
TEAM
T - Together
E – Everyone
A - Accomplishes
M - More
“You can’t talk your way
out of problems that you
behaved your way into.”
-Stephen Covey
Words of wisdom from a farmer, when
describing the need for change:
If the horse you’re
riding dies…
get off!