Montefiore Medical
Group’s PCMH
Coaching Model
November 12, 2013
PCMH Change Management Coach Role
• Genesis of the Coach role – summer/fall 2011
– Variations in “Coach” role in different health systems.
• Group Health Cooperative
• Kaiser Permanente
• Most important coaching qualities:
– Goal & results oriented. Ability to motivate teams
towards successful change.
– Experience with project management, PI, data analytics
and/or operations.
– Success in prior roles & leadership experience.
– Ability to build strong rapports with site leaders and
multidisciplinary teams
• Novel team for MMG
Our MMG PCMH Change Management Team
• Director of PCMH Initiatives & Team Lead
– Sabine Nicoleau
• PCMH Change Management Coaches
– Hassina Ray
– Namita Azad
– Dupe Ajayi
– Tanya Vatsa
• PCMH Project Associates
– Alexia Charles
– Osarieme Evbuomwan
• PCMH Team Assistant
– Anasa West
Coaching: what’s it all about?
Help the team to:
• Reach its full potential & set a high
standard
• Be accountable for its work and results
• Stay on course and avoid pitfalls or
unnecessary detours
• Stay focused
• Develop momentum & act with sense of
urgency
• Get results
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What Coaching Means for Each Leader
Site Leadership
•
•
Build highly effective teams.
•
Design team-based workflows and train PCMH teams on how
to implement them.
•
Train teams on our national standards (NCQA, ACO).
•
Ensure all staff abreast
of training
infrastructure, PI
outcomes & PDSAs.
Use data effectively to guide & monitor our work
•Make sure data’s available, useful, and understood by all.
•Help teams use data to drive change.
•
Help PCMH teams &
Coach circumvent
implementation barriers.
Project manage to ensure momentum is maintained and we
stay on track.
•
Facilitate consistent & effective team meetings.
Guide PCMH teams &
Coaches.
•
Help solve problems/barriers.
•
Gradually build self-sufficiency within each site’s PCMH team.
Reinforce our goals and
why we’re setting high
standards.
•
Create transparency on
PI data.
•
Create accountability
within site staff. Help
staff be accountable .
•
•
•
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Coach