SV8100
Desktop Suite
Release 4
October 2011
What is NEC Desktop Suite?
▐ Desktop Suite – Is a conduit between your NEC SV8100
telephone and your personal computer.
 Desktop telephony control
 Integrates with MS Outlook and other Customer Relationship
Management (CRM) applications
 Presence – a virtual in/out board
 System-wide Busy Lamp Field
 Shared Directories
 Softphone
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NEC Desktop Suite
▐ Why should you propose Desktop Suite?
 Applications close deals
 Win more deals against ShoreTel, Cisco, Mitel - everyone
 Become more of a solution provider to your customers by providing
tools to help increase their productivity
 Getting new customers is difficult. Sell more to the ones you win!
 Compliments SV8100 components such as InMail and InACD
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Desktop Manages Your Deskset
Call Charlie
 Initiate calls from Desktop client, Outlook,
ACT!, Goldmine, Salesforce, and more!
 Set your call forwarding from Desktop client,
Presence, Outlook, mobile device
 Log in/out of your Call Center group
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Send Telephony Information to Your Desktop
Charlie’s Calling
 Open contact records based on Caller ID
 Open forms based on number dialed
 Display:
 Phone status of others
 Others Presence
 Call Center Information
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What Components are there in Desktop Suite?
Desktop Suite Shared Services
Attendant / Receptionist
Windows XP Pro/Vista/Win7 (32 & 64)
Must be an “always on” PC
Server 2003/2008
Hosts Desktop Suite’s Shared Services
including:
- Presence Status
- Site wide BLF
- Quick Message
- Phone Message
- Call Forward for other extensions
- Shared Directory and Contacts
- Mobile Presence Module
Outlook Add-in
Workstation User /
Callcenter Agent
IP Softphone
Home Office
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Desktop Suite (Toolbar View)
Last Number
dialed list
Call Status
indicators
User defined
Speed Dial List
Presence Setting
Access to Preferences,
Call Log, Directory, etc.
Telephony feature icons
Access to InACD
Features (new in R4)
 User Interface docks at the top of the display and does not cover other
applications. Can be set to auto hide
 Access telephony features including Transfer, Conference, Call
Pickup, Park, CFWD, DND, Page, etc
 Individual Speed Dial list & Redial your last 20 calls
Minimize desktop screen real estate
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Desktop Suite (Window View)
My Presence
setting
Show only
the tool
buttons
you use
Retrieve
names
from the
SV8100
Enhanced
Busy Lamp
Field with
Presence
Animated
Presence
Changes
Modern look and feel
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Call Transfer Options
Option 32
1
With
Drag
Right
a active
call
click
in
the
calls
anActive
extension
ontoCall
an
window,
toextension.
transfer
click
to
the Desktop
alternate
destination
responds
extension
numberswith
to
–
color
initiate
including
changing
a blind
or
numbers
feedback.
monitored
offsite!
transfer.
Blind
Blind
or or
monitored
monitored
transfer.
transfer.
Simplify Call Transfer
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Hover For Call Information
Hover over
another users
BLF to get
current call
information.
(This is a class
of service
enabled
feature to view
and/or be
viewed).
More Information
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Call Divert
Redirect calls,
divert them to
voice mail, or if
they are in
your contacts –
get more
information.
Simplify Call Transfer
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Dial Alternate Numbers
Dial alternate
numbers from
the Busy Lamp
Field
More Productive
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Transfer to Speed Dial
Transfer to
Speed Dials,
including ACD
queues
More Productive
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InACD Features from Desktop
Access InACD
features
New Agent
Monitor*
New Queue
Monitor*
*SV8100 must be licensed for ACD/MIS
InACD Integration
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Outlook Calendar Integration
Schedule Presence
events either from
Outlook Calendar or
through Desktop
Suite’s Presence
Scheduler.
Presence Scheduling
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Presence for Mobile Users
Set your Presence
state and call
forwarding options
remotely!
Desktop Users
NEC Phone System
Shared Services
Cloud-based
Presence
Server
Red Phoenix WebRequires
Services an
Additional
license
Company A
iPhone/
Android
BlackBerry
Web Browser
Desktop Suite on the GO!
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Answering Center Module
Vertical market
application for Operator
Services and Executive
Suites!
- Manage incoming calls for a
large number
of different
Requires Desktop
Suite
CRM Integration
customers
License
- Automatically
display a
customized greeting for the
company being called
- Requires Desktop Suite to
be running
- Easily transfer the caller to
appropriate party
Multi-tenant Application
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Message Co-Workers
Message the
Desktop or…
Send it to the
LCD display!
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Collaboration Support in Windows
Requires an
Additional
license
Menu Bar
Video Area
Application
Area
Chat Area
More Productive
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SV8100 Application Blade

Shared Services and ACD MIS Server preinstalled
 Browser-based configuration
 Pre-loaded with all client applications
Simplified Installation
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Download from Application Blade
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Thank You