Fatal Error
Technology
Troubleshooting
Created by
Chenelle Zoerb
Knik Elementary
Quick Links
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Promethean Board
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Network
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Hookup Basics
Connecting/Reconnecting (Red X)
Calibrating the Board
Projector Shuts Down and Cleaning Filters
Replacing a Bulb
Blurry or Distorted Image
Registering Activotes
Cleaning the Board
Internet Access
Email Groups
Organizing Emails
Resource Links
Promethean Board
Proper Hookup of Board
USB Cable
Power Cable
Projector Hookup
S-Video
Connection
USB Cable
Power Connection
Power Cable
VGA Connection
Connecting/Reconnecting the Board
Disconnected
Icon
 Option
Connected
Icon
1: Right click on the icon and
select Settings. Choose COM 1 and
select Connect.
 Option 2: Try power cycling the
board by unplugging all USB and
power cords, waiting 10 seconds,
and then plugging them all back in.
Calibrating Promethean Board
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Hover pen above the flame icon on the upper left
hand side of the board for about 3 seconds. Be sure
not to click the button on the pen during this process.
The flame will turn red, then the board will begin its
calibration sequence. Use the pen to click in the
center of each cross.
Power Cable
VGA Connection
Projector Shuts Down
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If the projector shuts down unexpectedly, it is
due to overheating. You probably have dirty
filters.
Due for
cleaning
Not
due for
cleaning
Power Cable
VGA Connection
Overdue for cleaning
Blocked
Cleaning the Projector Filters
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Clean once a month, or after every fire drill. 
Filter #1
Filter #2
Power Cable
VGA Connection
Replacing a Bulb
Do not remove the bulb cover until 45 minutes after power off. HOT!!!!
Bulb Cover
Loosen
Remove
Loosen
Blurry or Distorted Image
 If
the image is blurry then the lens may
need to be cleaned. Use a dry, lint free
cloth (not a paper towel).
 A skewed or distorted image can be
fixed by:
 Gently
repositioning the projector’s support
arm to center the image
 Using the remote to adjust the keystone.
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Note: The projected image never completely fills the board.
Registering Activotes
 Open
Activstudio
 Click on Configure Tab
Registering Activotes
 Click
on Register Devices under Setup
Activote
Click
Here
Registering Activotes
 The
Device
Registration screen
will be displayed.
 Select
 Then
USA
click Register
(may have to move the Device Registration screen
up)
Registering Activotes
 An
Activote is
registered by
pressing down the
flame button until
the green arrow
lights up.
 When a device is
registered, it will
show up here
 Click Stop when
completed.
Cleaning the Board
 To
clean the board use a soft cloth and
EXPO white board cleaner, pledge, or a
Mr. Clean Magic Eraser. All cleaners
should be sprayed on a cloth, not
directly onto the board.
Network
Internet Access
If you cannot access the Internet…
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Did you log on to the network correctly?
Is the T-1 line tightly inserted into the computer –
showing a green light?
Have you tried removing and reinserting the T-1
line?
Are other computers in the school having the same
problem?
Have you contacted the office or IT to ask if the
network is down?
Email Groups
 If
you find yourself sending emails to
the same people, create email groups.
Some suggestions are:
 3rd
grade, 4th grade, or 5th grade (your
team)
 Specialists
 Parents
Email Groups
1.
2.
3.
Open your address book
Click on Add Group
Give the group a name
Email Groups
4.
Click members
to add people to
the group.
5.
When done,
click okay.
6. Groups will be
labeled in your
address book
with this icon
Organizing Email
 You
can use the cabinet to organize
your emails. It allows you to create
folders for better organization.
 Do
not let emails stay in your inbox.
Either move them to the cabinet or
delete them.
 To
Organizing Email
create folders, right click on Cabinet
and select New Folder.
 After desired folders have been
created, expand the cabinet so you can
see them.
 Open your mailbox and drag emails
into the appropriate folders.
 Later, open the folders to see saved
emails.
Drag
Resource Links
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http://dotrust.org/our-people/mcarr/sharefolder/Promethean%20Troubleshooting%20Guide.pdf
http://pickens.schoolfusion.us/modules/groups/homepagefiles/c
ms/142567/File/Instructional_Technology/Promethean%20Direc
tions10-2-07.pdf
http://www.comancheisd.net/docs/5PrometheanTroubleshooting.pdf
http://www.washoe.k12.nv.us/docs/educationaltechnology/Promethean_ACTIVboard_Troubleshooting_Guide.d
oc
http://pointecoupee.groupfusion.net/modules/groups/homepagef
iles/cms/37115/File/Training%20Materials/Groupwise%206_5%
20Tutorial.pdf?sessionid=09424d07fd82ca4e99216...