The “You Can’t Fix Stupid” Dilemma: Are we alienating the very riders we profess to serve? Idiot or Maniac? Idiot or Maniac? “Wheelie Boy” rides by… What do you say? • Out loud or inside your head • What does this say to our students? Human Nature I am a professional… I do it right… Therefore: • My way is the right way • Other ways must be the wrong way (or at least ‘less right’ than my way) Human Nature Where might this apply? How we teach How we ride What we wear What/when we drink (or don’t) Human Nature - Choices Choices…Really? Toothpaste, bread, brand of gas, route to work, etc. Choices or habits? Human Nature ‘Stupid’ or ‘Ignorant’ Ignorant – uneducated, unaware, uniformed Stupid – Informed but choose to do it anyway Human Nature - Choices ‘Knowledge’ – heavily influenced by outside sources We ‘knew’ the earth was flat People ‘know’ that motorcycle safety means wear a helmet We ‘know’ to look through a turn Human Nature - Choices The riders we may think are ‘stupid’ – what do they ‘know’ that influences their behavior? Gear, speed, alcohol, stunting, etc. Countersteering, counter-weighting Space cushioning, following distance, max braking, etc. Human Nature - Choices Choices are limited by knowledge How do we change knowledge? Classroom and range Outreach efforts Leading by example Human Nature - Choices If we ARE in the business of increasing knowledge, what’s the difference… Cornering, braking, swerving skills Weight transfer and front brake application Riding gear, head injury, and road rash Alcohol, distraction, showing off, and other impairments Human Nature - Choices Politicians/Salesmen Listen and understand audience Carefully craft response Ask questions to provoke thought Seek to educate Human Nature - Choices How do we overcome our human nature to judge and feel superior? CRUCIAL CONVERSATIONS – ‘Get your heart right’ Get Your Heart Right We ARE in this business to prevent crashes and save lives So get clear on that. Ask yourself what you want For the other person For yourself Get Your Heart Right Why all this touch-feely stuff? Spirit of service or ‘You can’t fix stupid’ 93% of communication = non-verbal Tone of voice Facial expression Inflection Body language Get Your Heart Right How we react or judge is habit Habits can be changed Pay attention to how you react Positively coach yourself to gain desired reaction (does this sound familiar?) Patience and the Mission Once we’ve presented the information is our job done? Opinions and beliefs may take time to change For us to succeed no one can be labeled ‘Stupid’ Positively coach yourself to gain desired reaction (does this sound familiar?) Patience and the Mission Opinions and beliefs may take time to change For our mission to succeed no one can be labeled ‘Stupid’ People don’t care how much you know until they know how much you care Patience and the Mission Our message must be consistent until the listener is prepared to hear it Questions/ Comments Contact Information: Stacey “Ax” Axmaker Idaho STAR Motorcycle Safety Program 2513 Federal Way, Ste 100 Boise, ID 83705 (208) 639-4547 ax@idahostar.org Ray Pierce TEAM OREGON Motorcycle Safety Program Oregon State University 3550 SW Deschutes St Corvallis, OR 97333 (541) 737-9126 Ray.Pierce@oregonstate.edu