A common error that appears on
the copier’s screen is seen here
when a scan to Sharpdesk
is not sent to the computer
successfully.
This guide intends to help you resolve
this issue.
This guide will cover three of the common fixes that get Scans to Sharpdesk
to work correctly:
•How to resend your Sharpdesk profile
•How to allow Sharpdesk through the Windows Firewall
•How to program your computer’s IP address into the copier’s address book
How to Resend your
Sharpdesk Profile
This is the first and easiest thing to try:
Open Sharpdesk. Then go to “Tools”, mouse over to “Product Configuration”,
then click on “Network Scanner Tool”
You will see this screen open shortly.
Click on “Scanners” and it will take you
to the next screen as seen on the right
In this example, I have two
copiers that I can scan with
Uncheck the box for the copier
in the “Known Scanners” column
Then Click “Apply”
This loading screen will pop up
Click “Show Details” and the window
will expand and should say “Deleted”
in the Status section and then click
“Close”
Back at this screen, recheck the
box for your copier and click
“Apply”
You will see this loading screen again.
Click “Show Details” and it should say
“Updated” or “Added”
Then click “Close”
Click “Ok” and it will take you back to the main Sharpdesk screen.
Try to scan a document from the copier.
If the error still appears again on the copier, then proceed to the next part of this guide
How to Allow Sharpdesk
through a Windows Firewall
A firewall is security software that is to help protect your Computer from things
such as virus’, malware, and Hackers.
Sometimes, the Windows firewall can block Sharpdesk Scans by mistake, and
we must tell the firewall not to thus restoring the ability to scan and making the
error go away on the copier
On your computers desktop, click on the “Start Menu”
Next click on “Control Panel”
The control panel screen will open. Click on “System and Security”
Next click on “Allow a program through Windows Firewall”
Send a test scan to Sharpdesk. If the error still appears on the copier
then proceed to the next part of this guide
How to program your
Computers IP address
Into the address book
First, we need to know
The copiers IP address
The machine can print
Out a report that has
The IP address on it
If you already know the
IP address, skip the next
three slides
On the operation panel, Push the “System Settings” button. On most copiers, it is a
physical button to the right on the touch screen. It can also look like a “gear” like
shown above right.
If your machine has the “i Pad” style touch screen. Push the “Settings” button.
It should be one of the six buttons on the bottom area of the screen.
On the touch screen, push the button that says “List Print (User)”
Look for “All Custom Settings List” and push the print button that is next to it.
A report will print out.
The IP address may look similar to this
Four sets of numbers separated by three dots.
I have it highlighted in the example above
The first page of the report should have the IP address
it may look similar to the page shown above.
Bring this report with you to your computer
On your computer, open a web browser and type in the IP address into the address bar.
As shown above to the left. In this example, I am using Google Chrome.
It will take you to the copiers web site. It will look similar to the screen seen on the right.
On this screen, click on “Address Book” on the left side of the screen.
Look for [Your user name – desktop]
In this example, I am selecting
“John – desktop”
In this next screen, we can see the
IP address that is currently
programmed into the profile
The IP address that goes here, needs
to be the IP address of your computer
On the next slide, I will show you how
to find out your computer’s IP Address
Below is a zoomed in view of the IP
Address blank
Open the start menu and then in
the search box type in
“cmd”
You should see “cmd” pop up
in under programs above as
shown here
Click on “cmd” and a black box
that looks like a really old
computer will open up
In this black box, type in the command “ipconfig” as shown here.
I have highlighted the IP address of my computer in this example.
This is what we will type into the address book of the copier.
In this example, you can see that I have corrected the IP address.
Scroll and click “Submit” as shown below.
Try to send a test scan to Sharpdesk from your copier.
Congratulations! You fixed Scanning to Sharpdesk successfully!!