Training in the Workplace
Lesson 5
People 1st Sector Skills Council video
People 1st Career Map
Completing the Assignment
Informal Assessment
Step 1 Role play
Step 2 Research stage
Step 3 Find the sector skills council
Step 5 Feed this information back
to your partner
Formal Assessment
Step 3(a) Make a list of how you would go
about identifying training needs (P2).
Step 4 Produce a table (P1)
Step 6 Brief report: compare the likely training
needs for a person starting work in an
organisation with training at other levels
within the organisational structure (M1).
Step 7 Report: Discuss the importance of
workforce training from the employer’s
perspective, giving examples of training at
different levels. (D1)
Step 8 Report: Explain the importance of
identifying training needs from both an
employee’s perspective and the employer (M2)
Completing the Assignment
Informal Assessment
Formal Assessment
Step 1 Role play
Step 3(a) Make a list of how you would go
about identifying training needs (P2).
Step 2 Research stage
Step 4 Produce a table (P1)
Step 3 Find the sector skills council
Step 6 Brief report: compare the likely
training needs for a person starting work
in an organisation with training at other
levels within the organisational structure
(M1).
Step 5 Feed this information back to your
partner
Step 7 Report: Discuss the importance
of workforce training from the employer’s
perspective, giving examples of training at
different levels. (D1)
Step 8 Report: Explain the importance of
identifying training needs from both an
employee’s perspective and the employer
(M2)
Completing the “P’s”
Identify
specific
training needs
before
committing to
any particular
training
programme
Identify the
type and level
of training
required and
analyse how
this can best
be provided.
Carry out
individual
training needs
analyses
Look at all
compliance
issues for the
organisation.
Identify
separate
Identify
Evaluate the
training
needs
separate
effectiveness of
for
different
training needs
previous training
levels
within
for different
and put in place a
the
job roles
plan to remedy any
deficiencies (part of organisation
the training cycle).
Anticipate future
shortfalls or
problems and
then look at
appropriate
training needs to
help cope with
Identify competence
issues for the
individual comparing
her/his skills with
those needed.
Consider the
competitiveness of the
organisation and look at
training needs which will
maintain competitiveness.
Analyse the gap
between the
needs of the job
and the skills set
Carry out of the individual
interviews and make notes
on the gap.
using
questionnaires
to identify
strengths and
weaknesses of
individuals.
Monitor
current
performance
using
techniques
such as
observation,
Need
Why?
Level in Organisation
Office software…?
A competence issue.
All
To upskill staff in Ms Office
– especially Word and
Excel.
Marketing
PowerPoint may be useful Senior management?
for some staff
Health and Safety
For compliance
All staff who have not
already received the
training. Vital for all
inductions.
Web design
Maintaining our
competitiveness – only
required for internet staff
Web designers t team
Leadership
A Competitiveness issue.
But also building our
senior team competence.
For all senior management
team.
Passenger Service Supervisor – Rail Station
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Allocate and check work in your team
Communicate and Manage information in the Rail Industry
Conduct an assessment of risks in the workplace
Develop productive working relationships with colleagues
Ensure your own action reduce risks to health and safety
Identify and manage income in the rail industry
Implement Revenue Protection in the rail industry
Maintain a suitable customer environment in the rail industry
Maintain Crowd control and security in a railway station
Manage difficult situations in the rail industry
Plan for duty and manage your own performance in the rail industry
Provide impartial product and service selling in the rail industry
Provide leadership for your team
Example – Passenger Transport
Passenger Service Manager - Rail Station
Station Manager - Rail Station
Completing Assignment 1
• Don’t panic!
• Use the previous slides to build a whole
picture.
• Make your own list – and make sure it is clear
– so anyone else could understand it.
• Create your own table and make sure it is
clear – so anyone else could understand it.