Pando
SIS13
Scott McHugh
Agenda
• The Who, What, and Why of Pando
• Using Pando
• Roadmap
The Who, What, and Why of Pando
Asset
Management
Project
Management
Knowledge
Base
Helpdesk
Pando
Quick Tour
https://www.x2dev.net/pando
Helpdesk (1 of 6)
Setup:
1. Contact X2 to set up your admin
account in Pando.
2. Create users:
• Pando > Admin > Users
Helpdesk (2 of 6)
• Tickets
o Logging
o Resolving
o Escalating
• Automatic notifications
o Instant
o Aging statistics
Helpdesk (3 of 6)
Submitting tickets from Aspen
Helpdesk (4 of 6)
Submitting tickets from Aspen
1. Find your Aspen authentication code:
Pando > Admin > Preferences Remote Ticket Logging
Helpdesk (5 of 6)
Submitting tickets from Aspen
2. Set code in Aspen:
District View > District > Preferences > Ticket Reporting
Helpdesk (6 of 6)
Submitting tickets from Aspen
3. Grant privilege
District View > Admin > Security Roles
4. Customize reference tables (Optional)
District View > Admin > Data Dictionary > Reference
Project Management
• Organizing tasks
• Moving a ticket to a task
Asset Management
• Recording assets
• Linking hardware and software
Knowledge Base
• Browsing
Recent Additions
• Tasks support activities and notifications
• Ability to flag a ‘solution’
• Online Help in Pando
Pando Roadmap Highlights
•Allow customization of ‘Report a Problem’ page in Aspen
•New ticket option: ‘Request more information’
•Pando portlet in Aspen
•Advanced triage routing rules
•License management – # deployed vs. available
•Scope KB and Resources by organization
•Community resource sharing
•Project management enhancements
Discussion
• What is the most compelling feature you’d
like to see from the previous list?
• What features would you like to see that
haven’t yet been mentioned?
Pando Roadmap (full)
https://www.x2dev.net/pando
Thank you.
smchugh@x2dev.com