Close Call V2 System
Training
Jennifer Fox
IT Trainer
House Keeping
 Introductions
 Course Objectives
 Background of the Close Call System
 Changes to the CCS v2
 What is a Close Call and Why record it?
 User Profiles & Responsibilities
 Organisation Hierarchies
 Overview of System
 Functionality walkthroughs & exercises
Course Objectives
• Competently use all aspects of the Close Call System
with the aid of walkthroughs and exercises and the
training guide provided, if required.
• Aided with your written guidance and the user training
checklist provided, you will be able to pass on your
Close Call System knowledge to your colleagues who
are required to use the system, and act as a ‘key contact’
for the Close Call System within your organisation.
Let’s take a few minutes for introductions:
 Name
 Organisation and role
 Do you have an existing system to record Close Calls?
 What role will you play in using CCS?
• Launched in June 2011
• An online system that allows close call data to be recorded and
analysed
• Mandated by Network Rail on all those holding a Principal
Contractor or Plant Operator Licence from 1st August 2012
• Principal Contractors are now responsible for submitting all close
calls that occur on their sites, including those involving subcontractors
• Introduction of a ‘category’ to aid trending and analysis
• Improved bulk upload facility
• Coordinated approach – all close calls channelled through PC’s
• RSSB will manage your system set-up (Orgs and hierarchy)
– New NR Projects added by RSSB (speak to HSEA contact at NR if project
has not been added to your Organisation)
• Analysis of Close Calls by region and project
• Functionality to track feedback to the reporter
• Reduced workload – only high risk and open close calls go to
Responsible Manager
• Industry data available through external reports and dashboards
What is a Close Call and Why record it?
A Close Call is…
“An act or condition that has the potential to cause injury or damage”
• Identification of precursors to potential accidents
• Supports industry to learn
• Mitigation measures can be put in place to improve the
safety of workers
• Analysis of industry data
Reporting of Close Calls
User Access & Responsibilities
System Admin (RSSB)
Organisation
Administrator
(for whole organisation)
Responsible Manager
(for Org level & lower)
Close Call User
(for Org level & lower)
• Set up Organisations / divisions/ projects
• Set up Organisation Administrator(s)
• Assign new NR projects to Organisations (upon notification)
• Set up users when they register
• Enter Close Call events
• Bulk upload data (if applicable)
• Run Reports
• Enter Close Call events
• Process & complete Close Calls marked as ‘High Risk’ or
‘not closed at source’
• Bulk upload data (if applicable)
• Run reports
• Enter Close Call events
• Bulk upload data (if applicable)
• Run reports
Close Call System Champion / Superuser
• Act as main contact for your Organisations Close
Call Users
• Make all new users aware of the Close Call Helpsite
and the Guidance documents available
• Set up 1:1 training sessions with users if required
• Liaise with RSSB with any system queries or issues
encountered by you or your organisation
Organisation Hierarchy (Standard)
Organisation Main
Division
(ORG_MAIN)
Organisation Administrator
NR Project
NR Project
NR Project
(ORG_PROJECTNAME)
(ORG_PROJECTNAME)
(ORG_PROJECTNAME)
Users & RMs
Users & RMs
Users & RMs
Organisation Hierarchy (Best Practice)
Organisation Administrator
Organisation Main
Division
Users & RMs
(ORG_MAIN)
NR Project
NR Project
NR Project
(ORG_PROJECTNAME)
(ORG_PROJECTNAME)
(ORG_PROJECTNAME)
Organisation Hierarchy (Large Organisation)
Organisation Administrator
Organisation Main
Division
(ORG_MAIN)
Region
(ORG_SOUTH)
Region
(ORG_WEST)
Region
Region
(ORG_NORTH)
(ORG_EAST)
NR Project
NR Project
NR Project
(ORG_NRPROJECT)
(ORG_NRPROJECT)
(ORG_NRPROJECT)
NR Project
(ORG_NRPROJECT)
NR Project
(ORG_NRPROJECT)
Users & RMs
Users & RMs
Users & RMs
Organisation Hierarchy (Best Practice)
Organisation Administrator
Region
(ORG_SOUTH)
Organisation Main
Division
Users & RMs
(ORG_MAIN)
Region
(ORG_WEST)
Region
Region
(ORG_NORTH)
(ORG_EAST)
NR Project
NR Project
NR Project
(ORG_NRPROJECT)
(ORG_NRPROJECT)
(ORG_NRPROJECT)
NR Project
(ORG_NRPROJECT)
NR Project
(ORG_NRPROJECT)
Questions?
Course Objectives
• Competently use all aspects of the Close Call System
with the aid of walkthroughs and exercises and the
training guide provided, if required.
• Aided with your written guidance and the user training
checklist provided, you will be able to pass on your
Close Call System knowledge to your colleagues who
are required to use the system, and act as a ‘key contact’
for the Close Call System within your organisation.