Unified communications:
Lync as your
desk phone
Fernando Moreno Pascual – IT/OIS
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
Overview
• What is Lync?
• Main collaboration tools:
–
–
–
–
Availability
Searching for CERN people
Instant messaging
Sharing information
• Lync as your desk phone benefits:
– Easier way of making calls
– Forwarding calls feature
– Voice mailbox & Missed-calls
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
• Connection from outside CERN
• How to start using Lync as your desk
phone? (2 steps)
1
What is Lync?
• Without using Lync:
• Using Lync (available in CMF):
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
Availability
Instant Messaging
Share documents
Immediate call
…
are supported!!
2
Main collaboration tools:
Availability
Lync knows about the appointments that you have
in your calendar and sets automatically your status
accordingly.
Examples:
- You are on holidays, Lync will set “Out of office”.
- You have a meeting, Lync will set “In a meeting”.
- You have an appointment, Lync will set “Busy”.
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
3
Main collaboration tools:
Searching for CERN people
• I need to call Telma Mantas…
With Lync we have direct access to:
• Numbers of CERN phonebook.
• Our contacts in Outlook.
As you see, calling a person is quite easy: type
the name and clicking one button.
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
4
Main collaboration tools:
Instant messaging
• How to start a conversation with one person
• How to start a conversation with a group
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
5
Main collaboration tools:
Sharing information
• What about sharing presentations, sending files…
What can we share?
• Our desktop.
• A program (Word, Excel, Internet Explorer…)
• PowerPoint Presentation.
• Whiteboard
• Create a poll
• We can send file/s to our contacts.
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
6
Lync as your desk phone:
Easy way of making calls
Tired of having to search for a number and type it manually?
• With Lync you can call your contacts with a single click.
• You can search for CERN people and call them in one click.
• If you have an external number, just paste it and press “Call”.
Really easy…
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
7
Lync as your desk phone:
Forwarding calls feature
Setting up call forwarding in 2 clicks:
Other options are:
- Forwarding to the voice mail.
- To our delegates.
- To any CERN number
More details in the demo…
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
8
Lync as your desk phone:
Voice mailbox & missed-calls
Lync is not running, or a person left a message on your voice mailbox:
 Voice message forwarded to your inbox.
Missed incoming calls (busy, away, out of office…)
 Notifications to your inbox about missed calls.
In
Inthe
thevoice
missed
mail
call
notification
notification
we
wehave:
have:
-- The
All the
information
information
of the
of the
caller.
caller.
-- An
The
audio
time file
when
attached
the call
- Awas
preview
made.
of the message
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
9
Lync as your desk phone:
Demo
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
10
Connection from outside CERN
What if you are away from your office but still want to be connected?
Lync offers three useful functionalities:
• Take your laptop:
• Chat with your contacts using
webmail (OWA)
https://mmm.cern.ch/owa
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
• Be connected by using your mobile
phone. Lync is available for
Android, Windows Phone, iPhone
and iPad.
11
How to start using Lync as
your desk phone?
Detailed information in https://espace.cern.ch/mmmservices-help
Briefly, two simple steps:
• EDH request to register.
• Subscribe to e-group “lync-subscription” to be updated.
Make sure you have your new phone prior to change
(available at CERN Store):
POLYCOM CX 300
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
PLANTRONICS DSP 655
12
Summary
With Lync, by default:
• Availability
• Instant messaging
• Connect wherever you are with no roaming charges
(WIFI)
Registered for Lync as your desk phone? Then:
• Easy way to make phone calls
• Voice mail on your e-mail client
• In addition:
•
•
Missed call/voice mail notifications
Easy access to call management
• In case of problems, contact service-desk@cern.ch
Old
System
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
13
CERN IT Department
CH-1211 Genève 23
Switzerland
www.cern.ch/it
14