Introduction to the HR Framework
Objectives of the day
• Increase awareness and understanding of challenges
to improving supply chain work force performance
• Share lessons learned and best practices for supply
chain HR performance improvement
• Identify areas to expand HR and health systems
strengthening in supply chains
• Promote collaboration and coordination amongst
partners around strengthening health worker
performance in supply chain management.
Challenge
Unqualified and
disempowered
staff managing
public health
supply chains
Poor availability of
health commodities
at facilities, wasted
resources
Supply chains
poorly managed
and insufficiently
resourced
Underperforming health
programs and
unachieved
health goals
Leadership
SUPPLIES FLOW
Central
Medical Stores
Intermediate
Warehouse
LOGISTICS INFORMATION
FLOW
Central Stores
Manager
Logistics Management &
Pipeline Report
Warehouse Report
& Order
Warehouse
Manager
Health Clinic Report
& Order
Health Clinic
Community Based
Distributor (CBD)
Clinic
Pharmacist
or Nurse
Community Health
Worker
CLIENTS
Supply Chains are People Chains
Report of Community
Based Distributor
We have tried different approaches
• Leadership
development
• Formal staff training
at different levels
• On the job training
• Pre service training
• Task shifting
Persistent Public Health Supply Chain HR
Challenges
• Lack of leadership or commitment
• Supply chains are under funded and under valued
• Lack of professional status or development
• Poor remuneration, civil service terms and conditions
• High staff turn over – brain drain
• Burden on service delivery staff
A more holistic approach is needed
CapacityPlus HR
Development
Framework
Serving
Serving supply
Serving
supply supply
chain
chain workers,
workers,
chain workers,
saving
saving lives
lives
saving lives
Optimizing policies & plans and building
constituencies
• Professionalization
• Performance
incentives
• Leadership and
management
Serving supply
chain workers,
• Policy Leadership
saving lives
Strengthening workforce development
• Regional training
institutions
• Pre service training
• Mentoring health
commodity managers
Serving supply
chain workers,
saving lives
Increasing workforce effectiveness
• VMI and task shifting
• Creating customized
learning platforms
• Outsourcing to 3PLs
• Engaging the private
sector
Serving supply
chain workers,
saving lives
Expectations for the day
• Link to GHI and health systems strengthening
• Help us refine a more strategic approach to
addressing HR issues
• Identify and engage new partners and approaches
• Look at HR policies and planning – with help from
CapacityPlus