A Presentation on Emotional Intelligence
• By
EISA
emotional intelligence strategies and applications
EISA
• EISA is ;
• Emotional Intelligence – Strategies &
Applications (EISA)
• EISA Provides Courses and
Consultancy in Applications of
Emotional Intelligence in the Workplace
and in Personal Development
• www.eisa.ie Contact Brian Bennett at
eisaireland@hotmail.com tel; 087 2450899 (mobile)
Emotional Intelligence
What it is and what it
means
What is Emotional Intelligence?
Emotional intelligence is a set of emotional
and social skills that collectively establish
how well we:
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Perceive and express ourselves
Develop and maintain social relationships
Cope with challenges
Use emotional information in an effective and
meaningful way
It is a predictor of success in life and work
What is the EQ-i2.0?
• A way to accurately assess strengths and
blind spots: take the assessment in less than
20 minutes
• A predictable way to measures current level
of emotional and social functioning: receive
feedback on your results
• A vehicle for developing effectiveness in
order to improve performance: develop a
customized action plan in order to ensure you
are focusing on the right development needs
How Accurate is it?
• Great amount of rigor went into the
research and development of the tool
• 4,000 people took the assessment in order
to ensure results are accurate: you are
compared to your norm group
• Checks and balances built into the tool to
ensure the most accurate results
• It is the most used and validated test of EI
Why EI is Important
• While EI isn’t the sole predictor of human
performance and development potential, it
is proven to be a key indicator in these
areas.
• Emotional intelligence is also not a static
factor – to the contrary, one’s EI can
change over time and can be developed in
targeted areas.
The EQ-i Test Continued….
• The EQ-i 2.0 test measures the person’s
EI levels and gives an overall emotional
quotient- (the EQ) that reflects the
person’s overall well-being and ability to
succeed in life.
• The EQ-i 2.0 measures the person’s EI
across 5 major factors and 15 sub-factors
Using the EQ-i 2.0 Test
• The EQ-i 2.0 test measures the interaction between
a person and the environment he or she operates in.
• Assessing and evaluating a person’s EI using the
EQ-i 2.0 can help establish the need for targeted
development programs and measures. This in turn
can lead to dramatic increases in the person’s
performance, interaction with others, and leadership
potential.
• The development potentials the EQ-i 2.0 identifies,
along with the targeted strategies it provides, make
it a highly effective development tool for
trainees/employees
The EQ 360 Test
• While the EQ-i 2.0 identifies the level of a person’s
emotional and social functioning, the EQ 360
assessment provides a more in-depth analysis by
having those who train or work with the person
provide information as well.
• When observer ratings are compared with the
results of an EQ-2.0 self-report, a more complete
360 degree profile emerges.
• The EQ 360 identifies key trainee/employee
strengths that can be leveraged to the benefit of the
organisation, as well as impediments to high
performance that could be improved.
The EQ-i2.0 Model
What Does it Measure?
The EQ-i2.0 measures five distinct aspects of
emotional and social functioning:
• Self-Perception – understanding your emotions
• Self-Expression – expressing your emotions
• Interpersonal – develop and maintain
relationships
• Decision Making – use emotions to make better
decisions
• Stress Management – cope with challenges
Self-Perception
Consists of the following sub-categories:
• Self-Regard – confidence
• Self-Actualization – continuous
development
• Emotional Self-Awareness –
understanding my emotions
Self - Expression
Consists of the following:
• Emotional Expression – saying how you
feel
• Assertiveness – standing up for yourself
effectively
• Independence – standing on your own
two feet
Interpersonal
Consists of the following:
• Interpersonal Relationships – developing
and maintaining good relationships
• Empathy – recognizing and appreciating
how others feel
• Social Responsibility – contributing to
society
Decision Making
Consists of the following:
• Problem Solving – effectively managing
emotions when solving problems
• Reality Testing – seeing things as they
really are
• Impulse Control – ability to resist or delay
impulses
Stress Management
Consists of the following:
• Flexibility – adapting to change effectively
• Stress Tolerance – successfully coping
with stressful situations
• Optimism – having a positive outlook
Happiness
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Feeling satisfied, enjoying life
An indicator of overall well-being
Not included in overall EQ-i2.0 results
Impacts overall EQ-i2.0, closely linked to:
– Self-Regard
– Optimism
– Interpersonal Relationships
– Self-Actualization
Results
• Client gets an overall EQ-i2.0 result, as well as
individual results for each component
• Client receives feedback on his/her results and
what they mean
• Client’s report includes strategies to further
develop his/her emotional intelligence and a
development plan template to help them make
their commitment real
• Improving the client’s Emotional Intelligence will
not only help them be more successful at work,
but outside of work too!
Applying EQ-i2.0
There are many ways the EQ-i2.0 can be used:
• Selection
• Training
• Team Effectiveness
• Self-Awareness
• Succession Planning
• Leadership Development
• Executive Coaching
The EQ-i2.0 Model