ITS
Help Us Help You!
Jarrett Piner
Dana Ward
Tami Violette
Wendia
Jarrett Piner
ITS Project Manager
pinerj@uncw.edu
Wendia – what can you do?
• Submit tickets:
• Incidents
• Service Requests
• Access Requests
• Lookup tickets:
• View Announcements:
Wendia – how do you access it?
itsrequest.uncw.edu
How else can you submit a ticket?
910-962-HELP (4357)
tac@uncw.edu
AskTAC
AskTAC – what can you do?
• Find Answers:
• Favorites:
• Filter By:
AskTAC – what can you do?
• Frequently Asked Questions:
• Announcements:
• Did you know:
AskTAC – what can you do?
• Support Links:
• Top Answers Tab:
AskTAC – how do you access it?
asktac.uncw.edu
Log in with your UNCW e-mail username
and password
SkillPort
Dana Ward
Learning Systems Specialist
wardd@uncw.edu
What is Skillport?
• Skillport is UNCW’s online training portal
• 6,600 courses
• 23,900+ books
• 6,100 instructional videos
• Leadership, team building, communication skills
• MS Office, Photoshop, Windows 8
• Unlawful Workplace Harassment
Professional Development
• Learning programs
• Business and IT certifications
• HRCI (Human Resources Certification Institute)
• Microsoft Office Specialist on Microsoft Office 2010 or 2013
• IT Professional certifications
• Certificate of Completion
Skillport – how do I access it?
• https://myseaport.uncw.edu
Lifecycle
Tami Violette
Director, Classroom and Computer Technology Services
violettet@uncw.edu
What is Lifecycle?
Lifecycle Criteria
• Primary computer
• Full-time Faculty/Staff
• Non-receipts areas
• Labs/Classrooms
• 5+ years old
• One in – one out
Timeline
• Aug/Sept – verify Lifecycle Contacts
• Sept/Oct – call sent to Lifecycle Contacts
• Oct/Nov – requests sent back to ITS
• Nov/Dec – ITS verifies requests
• Dec/Jan – machines ordered
• February – distribution begins
Who are the Lifecycle Contacts?
What Is Your Responsibility?
• One in – One out
• Work with Consultant on Trickle Down
• Track your computers
• Complete your inventory
• Notify your lifecycle contact when you’re
“up”
Lifecycle Reference Info/Links
• SSRS Reports – to review your inventory
https://reports.uncw.edu/Reports
ITSD
Computer Tracking
ITSD Computer Inventory by Dept
• To Transfer Computers
https://myseaport.uncw.edu
Log in
Click on Administrative Services tab
Computer Transfers
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twitter.com/uncw_its