Departmental
Assessment Process
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The institution identifies expected outcomes,
assesses the extent to which it achieves these
outcomes, and provides evidence of
improvement based on analysis of the results.
CVCC is familiar with CS 3.3.1- Educational
Programs, but there are others.
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CS 3.3.1.1 - Educational Programs
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CS 3.3.1.2 - Administrative Support Services
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CS 3.3.1.3 - Academic and Student Support Services
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CS 3.3.1.4 – Research (Does not apply to CVCC)
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CS 3.3.1.5 - Community/Public Service
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President
Financial & Administrative Services
Accounting
Facilities Management
Human Resources
Safety & Security
Information Technology Services
Institutional Advancement
Institutional Effectiveness & Strategic Planning
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Academic Affairs & Student
Services
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Science, Math, &
Engineering
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Altavista Center
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Distance Education
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Amherst Center
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Library Services
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Appomattox Center
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Student Services
Bedford Center
Campbell County Early
College
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Admissions & Records
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Counseling
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Financial Aid
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Student Activities
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Business & Allied Health
Humanities & Social
Sciences
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Workforce Solutions and Community
Education
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Departmental assessment is the systematic
and ongoing method of gathering, analyzing,
and using information from measured
outcomes to improve department outcomes.
The primary purpose of assessment is to
improve the quality of services to students,
employees, and the community by fulfilling
the mission and accomplishing the goals of
the College.
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Something we have to do just for SACSCOC
You have to be a research expert to do
assessment
You can’t measure what is done in certain
departments to improve the College
Assessment is someone else’s job
It will be used to judge a
department/individual
The purpose is to prove your department is
100% successful
Assessment is a top down approach
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Ongoing, integrated, and institution-wide
research-based planning and evaluation
◦ Systematic review of mission, goals, and outcomes
◦ Continuous improvement of institutional quality
◦ Demonstrate CVCC is effectively accomplishing
mission
Affirm CVCC
Mission Achieve 2015
Evidence of
Improvement
Department
Outcomes
CVCC
Departmental
Assessment
Cycle
Assessment
Measures
Actions Based
on Results
Results and
Finding
Target Goals
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As a department read and review Mission and Goals
Collaboratively within the department select the
Mission and Goals that is “most” supported by
routine operations
Discuss and brainstorm activities, programs, ideas,
ways, etc., your department supports CVCC’s
Mission and Achieve 2015 Goals
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Specific statements that describe activities
required to support the accomplishment of CVCC
Mission or Achieve 2015 Goals
◦ Approximately 5 outcomes
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Linked and derived from mission and goals
In addition to mission and goals related,
outcomes should include
◦ Student Satisfaction
◦ Employee Satisfaction
◦ Customer Service/ “Point of Service”
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Make sure it is useful and leads to improvements
Consider where and when the assessment will
occur
Are there existing assessments?
Multiple measures
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Enrollment data
Employee and Student Satisfaction Surveys
Points of Service Surveys
Focus groups
Follow-up phone calls
Documentation of work completed
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Specific
Measurable
Attainable
Results-oriented
Time Specific
Align the target goals with the assessment
method
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Compare actual performance with intended
performance for each outcome
Keep it simple
Identify areas of strengths and weaknesses
for the department
Discussion within department (maybe even
students) on how to improve department in
relation to mission and goals
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Specific and documented actions
Brainstorm
Collaborate within department
Document
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Task completed
New activities
Internal department processes
Changes to operations
Training that occurred as a result
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Trend data
Enrollment data
Student Satisfaction
Employee satisfaction
Narrative from staff discussion
Student/employee comments, interviews,
focus groups
New programs
1: Support Expansion of Educational Programs
Personnel Allocation: 5%
Associated Mission Statement Item: Providing open, flexible, affordable, quality learning opportunities for personal growth
and the acquisition of knowledge and skills necessary for productive and meaningful life., Providing general education,
transfer, applied science, certificate and diploma programs., Determining and addressing the training needs of business,
industry, and government to benefit the service area.
Associated Achieve 2015 Goals: - Access: Increase the number of individuals who are educated and trained by Virginia's
Community Colleges by 50,000 to a total of 423,000, with emphasis on increasing the number from underserved populations
by at least 85,000 individuals.
Providing Department: Institutional Effectiveness & Strategic Planning
Department Outcome
The Office of Institutional Effectiveness and Planning will support the development of at least one new academic program by
completing needs assessments and adhering to SCHEV and SACS COC requirements for starting new academic programs.
Assessment Measure
Assessment measures will include completed needs assessments, submission of SCHEV and SACS COC applications for new
programs (if needed), and approval of minutes from the Curriculum Committee and Local Board on the approval of new
academic programs.
Target Goals
The Office of Institutional Effectiveness and Planning will complete, in a timely manner, 100% of the needs assessments and
SCHEV and SACS COC requirements for starting new programs.
Results and Findings
Actions Based on Results
Evidence of Improvement
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Department assessment coordinator
responsibilities
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Timeline
Future training
Accountability scorecard
Compliance Assist
Ongoing support from IESP
Process Step
Time frame
CVCC Mission and Goals
August 16, 2013
Department Outcomes
August 16, 2013
Assessment Measures
September 6, 2013
Target Goals
September 20, 2013
Results and Findings
November 1, 2013
Actions Based on Results
November 22, 2013
Evidence of Improvement
January 17, 2014