• Volunteers and Staff
• A set of behavior standards and
“must haves”
• Integrated into everything we do
and brings it to life.
PATIENT FAMILY CENTERED CARE TEAM
PFCC model of care:
- Partnership between health care
providers and patient
- Families have important role in
healing
4 Concepts for patient family centered care
 Dignity and respect
 Information sharing – complete, accurate for
partnering in their own health and decisionmaking
 Participation
 Collaboration
PLANETREE DESIGNATION
“…the Planetree Designation ProgramTM is the
only program to formally recognize excellence
in patient- and person-centered care across
the continuum of care” www.planetree.org
FLOWCHART
1. Beginning of
Volunteer shift
2. Check in
with Health
Library
3. Begin
Rounding
7. Fill out online log
and debrief with
Health Librarian
6. Deliver filled
information request to
Patient Room
Patient/
Family
Information
Request
5. Deliver
requests to
Health Library
in OPP
4. Fill out request
form from patient,
family, health
professional
FORMS
The Community Health Library - Your Partner for Health Education and Wellness
If you are living with a new diagnosis, would you like to gain more understanding of your current condition?
Would you like more information on how to live a healthier life? Our team of professional health librarians
are prepared to assist you and your loved ones with any of your health education and wellness needs.
Please complete the form and the team will begin working for you to address any information needs on
health topics for you or your loved ones.
NAME____________________PHONE________________DATE____________
I prefer to get the information through
 Mail – address _________________________________________________
 Email – address ________________________________________________
 Hospital room number____________
Pick up at the Cushman Health Library in the Sharp Memorial Hospital Outpatient Pavilion
3075 Health Center Drive, First Floor, San Diego 92123
Health topic (Be as specific as you can -- do you want us to find general information, diagnosis, causes, treatments?)
_____________________________________________________________________________________________
Language preference __________________
Please submit your request through your nurse, email (library@sharp.com), fax 858-939-5032,
Text 1-(858) MED-EASY. You may also reach us by phone at 858-939-5030.
Hours: Monday-Friday 8:00am – 6:00pm
How patient prefers to get information
Mail
Email
In Room
Pick Up in Library
Topics requested
40.0%
35.0%
30.0%
25.0%
20.0%
15.0%
10.0%
5.0%
0.0%
Number
Response Date
Other (please specify)
1
Aug 30, 2012
Chinese
2
Aug 27, 2012
Tagalog
3
Aug 23, 2012
Arabic
4
Aug 13, 2012
Vietnamese
5
Aug 3, 2012
Russian
7
Jul 19, 2012
Chinese
8
Jun 8, 2012
Arabic
9
May 17, 2012
Vietnamese
10
Feb 21, 2012
Vietnamese
11
Oct 12, 2011
Tagalog
12
Sep 12, 2011
Korean
Turnaround Time for Education
Request
Less than 2 Hours
Less than 4 hours
Less than 24 hours
1 Day
2 Days
NETWORKING
23 Healthcare organizations have contacted
me for more information!
CHALLENGES
1. Volunteers –
get sick,
take vacations,
students have finals
2. Staff
new staff
per diem staff
level of comfort of experienced staff
QUALITATIVE MEASURES
Quotes ~
“A patient was so grateful for our health
information service because she didn’t really
understand much about her condition and
didn’t have family around to help. She also
really appreciated the time I spent with her.”
CONTACT INFO
Jackie Davis, MLIS
Jackie.davis@sharp.com
(858) 939-5031