Out of Sight, Out of Mind
And Out of Danger
Cloud Hosted 9-1-1
9-1-1 innovation beyond next generation
© 2014 Emergency CallWorks - Confidential
What Does Hosting Mean to you?
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Definition - “Hosting”
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Typically part of an Internet Access Service Plan
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Generally speaking, this has been referred to as centrally
managed Web Sites or Pages, Databases, Services (blogs, emails, etc.), Sever Hardware and other similar products and
services connected to the basic Internet
Network studies and bandwidth requirement is very
important
Other Terms you may be familiar with;
• Cloud Hosting
• ASP (Application Service Provider)
• SaaS (Software as a Service)
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Salesforce.com
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Accounting, Payroll, Data Storage, etc..
© 2014 Emergency CallWorks - Confidential
Software as a Service / Hosting
● Out of Sight
○ Reduce Operational Requirements
○ Eliminate Cyclical Procurement
● Out of Mind
○ Faster Turn-Up
○ Increased Operational Expertise
● Out of Danger
○ Disaster Recovery
○ Increased Redundancy
© 2014 Emergency CallWorks - Confidential
Hosting we see in PSAP's today!
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Redundant 9-1-1 Controller at a Customer Premise PSAP
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The legacy model most common today for the host
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All hardware and software installed and maintained at a
customer site or Telco
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Generally a capital purchase
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Utilize IP Networks to add Remote Positions/Phones
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Share investment in CPE equipment with other PSAP's
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Generally County / Regional in scope
Optionally place host in a data center nearby
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Generally the same set-up but moves the backroom to a
more secure facility
© 2014 Emergency CallWorks - Confidential
Factors that Lead to Consideration?
• Budget shortfalls and or reductions
• Complexities of (or Anxiety about) i3 compliance and participation
• Need for known TCO “no surprises”
• Challenges with or lack of local IT support
• System forklifts to become compatible (i3 NG as an example)
• Shared systems with neighbors
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Want to transfer voice and data quickly
• Desire for increased support from manufacturer
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Wants a completely managed service
• Additional capacity at reduced cost
• Survivability / Disaster Recovery
© 2014 Emergency CallWorks - Confidential
Enterprise Hosting is Hot !
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State of Mass
250+ PSAP's RFP in Process
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State of North Dakota
RFP In Process
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State of South Dakota
RFP in Process
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State of Oregon
Feasibility studies
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State of Kansas
Feasibility studies
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State of Kentucky
Feasibility studies
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Multiple COG's in Texas
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East Central, NE
10 PSAP's / 30 Pos.
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Tarrant County, TX
51 PSAP's / 311 Pos.
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Cuyahoga County, OH
45 PSAP's / 200 Pos.
© 2014 Emergency CallWorks - Confidential
PSAP Hosted Single Site – How it Looks
© 2014 Emergency CallWorks - Confidential
Geo-Diverse Host – How It Looks
© 2014 Emergency CallWorks - Confidential
True NG Hosted SaaS Model
© 2014 Emergency CallWorks - Confidential
PSAP Backroom View
© 2014 Emergency CallWorks - Confidential
Workstation Detail – Just Like you have today
© 2014 Emergency CallWorks - Confidential
Increased Data Sharing and Visibility
• Data Sharing
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Exceptional speed increase in transfers with data
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All received and added data can be transported with calls
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Permission based decision support tools to view data
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Real time active call and incident dashboards
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Historical data mining
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General analytics/reports with export
• All this across the enterprise user base as desired
• Virtual operator capability across enterprise
© 2014 Emergency CallWorks - Confidential
Advantages
• Known budget per month – “no surprises”
• Legacy and NG Ready as migration(s) occurs
• PSAP CPE footprint – utility – maintenance
• Eliminates the need to install LNG's at PSAP's
• Survivability / Disaster Recovery
• Accelerated feature delivery
• Messaging between PSAP's
• Remote Monitoring included
• Removes anxiety about upgrades, warranty, etc.
• Consolidated reporting – as desired
• Add-on Dispatch at any time
• Escape RFP Purgatory - Long Life
© 2014 Emergency CallWorks - Confidential
Economics / Cross Benefit
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Eliminate duplication of equipment
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Shared infrastructure
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Common Spares
Unified and cross training
Reduce support costs – remote monitoring included
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Minimal site equipment
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Reduced truck rolls
Concurrent use licensing
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Don’t pay for what your not using
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Also, be prepared for more as needed
Budget Friendly
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NO money down for capital purchase
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Known cost over time
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Add new capability anytime (interop-with other users)
© 2014 Emergency CallWorks - Confidential
Questions ?
© 2014 Emergency CallWorks - Confidential
Contact Info
Eddie Lau - 410.672.6543
elau@emergencycallworks.com
© 2014 Emergency CallWorks - Confidential