Custom Transit Updates
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Custom Eligibility Project update
Website improvements
ARBOC roll-out
Maintenance training
Driver training
Drivers’ manual
Custom Eligibility Project
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Need identified by partners
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Address constraints, costs, aging population
Discussed issues & opportunities with
operating partners
Researched practices from other
jurisdictions
Developed project plan & budget options
Moving Forward
 Webinar
 May
invitations to local governments
2&8
 Questions
& feedback
 Letters of support
 Secure approvals, funding
 Service
area making way into AOAs
Website Improvements
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Consistent information
Additional policy information for riders
Website info  new rack cards &
brochures
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Email will be sent this month
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Feedback to handyDARTupdate@bctransit.com
• More improvements to cuspara stats sheet coming soon!
ARBOC – The newest addition to
BC Transit’s light duty fleet
ARBOC Overview
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Chevrolet diesel
chassis
Composite body
structure
Low floor
Air suspension
with kneeling
feature
Hydraulic Ramp
ARBOC Trial Fleet
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15 ARBOC units purchased in 2010
• Three lengths – 21 ft, 23 ft, 26 ft
• Deployed in six test locations
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Vernon Paratransit
CFV handyDART
Kelowna handyDART
Kamloops handyDART
Victoria handyDART
Quesnel Paratransit
ARBOC Trial
Successes
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Fuel savings over incumbent Ford Polar
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Noise reduction in driver’s area
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74.5 dba Polar vs 72 dba ARBOC
Improved comfort for passengers
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Larger windows
Fabric seats
Aesthetics
HVAC system
ARBOC Trial
Identified Areas for Improvement
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Driver’s station
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Seat
Master power light
Switch console
Mounting location for equipment
Interior layout
Increased training
Initial ride quality
Ramp
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Incline
Deployment
Light Duty Procurement Project
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11/12 Replacement Program
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12/13 Expansion Program
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Includes 13 buses, subject to approval
Delivery expected to follow 11/12 replacement program
12/13 Replacement Program
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Includes 57 ARBOC's
Delivery estimated to begin in July or August at a rate of 3 buses/week
Delays due RFP development and new vehicle technologies on the market
Includes 59 buses, subject to approval
Delivery expected to follow the 12/13 expansion program
Included with delivery
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Maintenance and Operator training
Bus information package
Manuals
ARBOC Specification Process
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Identified areas for improvements on 15 bus trial specification and
delivery process heard!
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11/12 replacement order focused on addressing all identified
improvements
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Operating partners from several locations around the province
brought to Victoria for specification meetings
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All operating partners scheduled for a replacement vehicle were
contacted to determine capacity requirements and address
concerns about ARBOC
Improvements Achieved
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Driver’s station
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Seat - lowered
• Master power light - Eliminated
• Switch console - Redesigned
• Mounting location for equipment – Multi-mount adjustable plate
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Interior layout – see improved layout in following slides
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Increased training – comprehensive Maintenance and Operator
training
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Initial ride quality – suspension software updated and larger air
bags installed
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Ramp
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Incline – Now 1:6 slope
Deployment – Ricon ramp
HandyDART Floor Plan
Paratransit/Community Bus Floor plan
Maintenance Training Plan
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8 hours of training expected to be provided to each
community receiving an ARBOC
Training to focus on:
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Preventative maintenance
HVAC
Air Suspension
Ramp
Other ARBOC installed components
Basic Chevrolet chassis components
EPA 2010 diesel engine requirements including diesel
emissions fluid (DEF)
Operator Training Plan
Four major components:
1. Online Video
2. Training Manual
3. On-Site Training
4. Trainer Support
Operator Training Plan – next step
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Video – professionally produced video will
be available on line at
http://www.bctransit.com/sst/videos.cfm
Manual
Pre-Trip
Most Common
Problems
Change
Offs
Dashboard
Layout
Securement
Procedure
Radio
Procedure
Emergency
Procedure
Pre-Trip Procedure
PRE TRIP CHECKLIST – ARBOC
Before leaving the Transit facility, do a safety circle check of the bus.
•Open the Operator’s door and initialize the Main Power and Master Power.
•Start engine, turn on headlights, 4-way flashers
Exterior Check
•Headlights (if a headlight needs replacing, contact depot or garage and have
garage personnel replace it while you complete the pre-trip)
•Right-front tire, rim, lug nuts, wheel nut pointers
•Right-side mirror
•CVIP Decal expiry date
•License plate expiry date
•Right-front turn signal
Pre-Trip
Most Common
Problems
Change
Offs
Dashboard
Layout
Securement
Procedure
Radio
Procedure
Emergency
Procedure
Most Common Problems
Most Common Bus Problems – Arboc
Most Common Bus Problems
Typical Fix
1.
Check Engine/Transmission Light is on
1. Shut bus off, check for leaks, restart***
2.
Wheelchair ramp or other device not working
2. Shut bus off, wait full minute, restart***
3.
Doors do not operate
3. Shut bus off, wait full minute, restart***
4.
No Start
4. Is bus in neutral? Lights off? Then try #2
5.
Wipers do not operate
5. Shut bus off, wait for a full minute, then
restart bus***
Pre-Trip
Most Common
Problems
Change
Offs
Dashboard
Layout
Securement
Procedure
Radio
Procedure
Emergency
Procedure
Change Offs
CARRY ON AND
COMPLETE VECHILE
DEFECT CARD
CLEARANCE LIGHT / LICENSE
PLATE LIGHT NONOPERATIONAL
DASH FANS
If windshield can be defrosted
without
EXTERIOR REFLECTORS
Missing/Damaged
CALL DISPATCH FOR NEW BUS
DOOR MALFUNCTION
Driver and Front Door
PROBLEM WITH
SEATBELT
DESTINATION SIGN NOT
WORKING
WIPERS OR WASHER
NONOPERATIONAL
WINDSHIELD WIPER(S) WORN
OR WASHER EMPTY
EXCESSIVE PLAY IN
STEERING
WHEEL
STRANGE SOUNDS OR SMELLS
REGARDING THE BUS
MISSING OR LOOSE
OR ELONGATED
PATTERN
AROUND LUG
NUTS
FIRE EXTINGUISHER DEPLETED
Dash Lights
SUNVISOR
UNSERVICEABLE
UNMARKED BODY DAMAGE
Radio Depot with Details
DESTINATION SIGN NOT
WORKING
Change off
WINDOWS WINDSHIELD
CRACKED, CHIPS
Not impairing vision
RADIO - NO
COMMUNICATION
Or get a portable radio
Pre-Trip
Most Common
Problems
DRIVE TO OR CALL
GARAGE FOR
REPAIR
Change
Offs
HEADLIGHT(S)/TAILIGHT(S)
BRAKE LIGHT(S)/SIGNAL
LIGHT(S)
EMERGENCY REFLECTORS (3)
HORN NOT WORKING
MISSING WHEEL CHOCK
PASSENGER CHIME
HORN
Dashboard
Layout
Securement
Procedure
Radio
Procedure
Emergency
Procedure
Dashboard Layout
A -- Radio
B -- Radio System
C -- ARBOC Mobility Control Panel
D -- Power Heat Ramp
E -- Master Power (power switch
when engine not running)
F -- Passenger Floor Light
Pre-Trip
Most Common
Problems
Change
Offs
Dashboard
Layout
Securement
Procedure
Radio
Procedure
Emergency
Procedure
Securement Procedure
Q-STRAINT SECUREMENT SYSTEM
For each wheelchair aid station you should have:
1.
2.
3.
4.
Four retractors with floor anchorage fittings.
One lap-belt assembly.
One shoulder-belt assembly.
Four webbing loops.
Securing a Mobility Aid:
• Position the mobility aid facing forward in the rectangle formed by
the four anchor points on the floor.
• Lock the brakes, and/or turn off power to the mobility aid.
• Attach the front retractors to the floor anchorage points by sliding
the base of the retractor over the floor anchorage point until
it “clicks” into place. Then give the retractor a shake to
ensure it is securely locked.
• Pull the belts from each retractor and attach each of the J-hooks
to a solid frame member.
Pre-Trip
Most Common
Problems
Change
Offs
Dashboard
Layout
Securement
Procedure
Radio
Procedure
Emergency
Procedure
Radio Procedure
RADIO
Most buses are equipped with a two-way radio that allows
contact with others. While there are different models used by BC
Transit, a typical radio will have the following similar functions:
1. Speaker – Audio speaker for radio.
2. On/Off & Volume Dial
3. LCD Display – Displays current channel.
4. Channel Selector Dial
5. Function Buttons
6. Microphone
To use the handset, depress the button on the side to speak and
remember to release the button again to allow a response.
Operators must follow safe practices when using the radio.
Normally, the Operator should use the radio handset only when
safely stopped. Before making a radio transmission, listen for
any users currently making transmissions (approximately 3-5
seconds), and wait for the airwaves to clear before speaking.
When making a radio transmission, be concise and remember to
release the talk button after you speak to allow a response to
your transmission.
Pre-Trip
Most Common
Problems
Change
Offs
Dashboard
Layout
Securement
Procedure
Radio
Procedure
Emergency
Procedure
Emergency Procedure
OPERATOR EMERGENCY PROCEDURES
During an emergency there are two codes to let your Supervisor /
Manager know that you have an emergency — Code 6 and Code 9.
When calling in an emergency you should first state your bus number,
the code you are calling in, your location and a brief description of the
problem.
Code 6 ( for example: Difficult Passenger)
If there is a danger of a situation escalating, contact a Supervisor /
Manager, as illustrated in the following example:
“This is BUS #123, I have a CODE 6. I am at <LOCATION>. This is
<A BRIEF DESCRIPTION OF THE PROBLEM>.”
The Supervisor / Manager will head in your direction. If they cannot get
a response from you after calling within 2 minutes they will treat your
call as a “CODE 9” and call the police. If the matter resolves itself,
contact the Supervisor / Manager and cancel the Code 6. This protocol
does two things:
1. The customer involved with the conflict will know a report has been
made which may calm the situation.
2. Your Supervisor/Manager knows your location and will initiate a
response within two minutes.
Pre-Trip
Most Common
Problems
Change
Offs
Dashboard
Layout
Securement
Procedure
Radio
Procedure
Emergency
Procedure
On-Site Training
A training program is only as good as its follow-up. An
effective follow-up phase includes several things:
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getting feedback from trainees
assessing the results
reinforcing key points
making on-the-spot corrections
determining what retraining is needed
Training Support
BC TRANSIT ONLINE TRAINING RESOURCE LIBRARY
www.bctransit.com/sst
This online training resource library has been created to share resources and
promote communication among BC Transit staff and our partners. The site
currently features the following:
•Documents
•Links
•Presentations
•Programs
•Videos
•Contact Information
Our first-rate training staff is also available to answer any questions or
concerns, or to offer additional training.