Merit - a leading provider of Enterprise Management Solutions Kjell Jørgensen Sales Director Merit Globe Products - Merit App Suite - Merit Intelligence - Merit Operations kjell.jorgensen@meritglobe.com +47 93 05 57 58 Merit – the number ONE global Infor M3 Partner Number 1 Infor M3 partner 10 countries with own operations 18 countries Implementation and support 45 300 500 MEUR Turnover 2013 Skilled resources customers MERIT APP SUITE Portal and mobility Best of breed applications Enterprise mobility SUPPLY CHAIN EXECUTION / WAREHOUSE / PRODUCTION / SERVICE / SALES MOBILITY APP « get access to information and perform work tasks and processes as they occur - wherever you are – on any device you prefer“ Mobility M3 CRM DOCS Merit Portal Server Config, Users, Process 3G / 4G WiFi Off-line capability Browser on any device Portal SALES (B2B) portal CLAIMS portal SUPPLIER portal SUPPLY CHAIN INTELLIGENCE • WAREHOUSE PERFORMANCE • PICKING PERFORMANCE • WARHOUSE ANALYSIS • HISTORICAL INVENTORY VALUE • SUPPLIER DELIVERY PERFORMANCE MERIT APP SUITE Business Intelligence Merit Intelligence Designed for efficient and easy administrated business intelligence reporting Complete reporting with flexible data models Intuitive and role based user front end ensures easy deployment Standard models and report packages for efficient implementation Source Data Datawarehouse ERP Merit standard data models FINANCE Other sources SALES D a PROCUREMENT a MANUFACTURING WAREHOUSE AND LOGISTICS Merit intelligence ready to use Sales KPI’s • Delivery perfomance • • • • • • • • • Gross margin Delivery perfomance Performance analysis Discount analysis Customer profitability Category performance Channel analysis Sales trends Revenue share Merit intelligence Ready to use Logistics KPI’s • • • • • • • • • • Stock turnover Delivery perfomance Lead time Stock analysis Stock evaluation Supply and deman planning Scrapped items Picking performance Warehouse visualization Warehouse performance Merit intelligence Ready to use Integrated dashboards • • • • • • P&L Balance sheet Budget performance Stock evaluation Finance dashboard AR and AP analysis Merit intelligence Ready to use Drill down reports linking from other systems. Easy to integrate. (Total picture) Merit intelligence Ready to use Fixed reports Management reports, board reports, department reports, etc PDF reports, export to Excel Distribute by mail MERIT OPERATIONS Integrated Managed Services Merit Operations is a an organization looking after the customer’s needs during normal operations, designed to deliver Incident Management and IT Service Management according to SLA: Monitoring Service desk Consultancy services A suite of integrated services Merit Operations is: a combination of: Tools Procedures People aiming for: Proactivity Fast reaction Less impact Continuous improvement If M3 is your plane Merit Operations is the control tower safeguarding your flight during the day Merit 1st line is your pilot if you do not want to fly it yourself Mertit Morning check is your mechanic, securing every flight Three levels Application Monitoring Binary and functional with error correction Process Control Individual per customer with error correction KPI Dashboard and reports Process improvement Movex / Infor M3 Autojobs Batchjobs Job Activity Count of autojobs Count of running batchjobs Control status of M3 job activity levels (abnormal activity/jobs looping) Services Control status of M3 foundation entry points JVMS Control important values for all virtual machines in M3 News Control of bad news in M3…. Scheduled Jobs Long running jobs Error executings/starting jobs Batchjob execution Long running jobs Error executings/starting jobs LSO Control of LSO client entry point Integrations MeC Channel State Messages in error Messages timed out Services Ports Control of Mec Channel State Control of Messages in error Control of messages process for a long time Control of related Mec services Services Control of related Mec Ports Output Mangement - StreamServe Ports Control of related Stream Serve Ports Services Control of related Stream Serve Services Web Archive login Login control Error sending emails Control of mailsend errors from Stream Server Error sending outputs from M3 to Stream Serve Control of stream send errors to Stream Serve from M3 First we need to know ……. Database Analysis Snapshot shows problem areas and improvement potentials Database analysis Backlogg Customer Orders with status >5 and < 77 The picture shows a selection of the backlog with 18 588 order lines not invoiced found in the system. • There are open orders dating back to 2004. • The number of lines with delivery date earlier than 1/1-12 is 11 975 Total value NOK 9 924 283 Database analysis Backlog Distribution orders with status < 99 The picture shows a sample of 12 509 orders that are not finished/closed • There are orders dating back to 2004, in the period of 2004 - 2011 there are 9 063 distribution order lines Database analysis Backlog Purchase orders with status < 70 This picture shows a selection of 32 785 Purchase Order Lines that have not been entered as received in stock . There are order lines dating back to 2003, in the period 2003 - 2011 there are 27 112 purchase order lines For 2012 there are 5 673 IO lines “not received”. Database analysis This shows samples of 25 036 purchase order lines not yet confirmed, there are 578 PO-lines registered as received but with but without status higher than 33, there are PO-lines dating back to 2003 and 20 227 PO-lines should have been received in the period 2003- 2011. There are 4 809 PO-lines planned received in 2012 or later that are not received. Database analysis Outdata MSG / PND i MNS206 The picture to the left shows samples of 447 792 records in MNS206 Among these, 45 739 are in status MSG and should be checked. Database analysis Locked Customer Orders / Production Orders The picture to the left shows a sample of 1928 Customer orders locked in the system, orders are dating back to 2004 Level three: KPI How does it operate? E-mail Phone My Merit Teams Consultants Process control Application Monitoring Error Correction 1st line Alarm console 1st line – Support Point 2nd line Task Manager My Merit – one view How to get started? Database Analysis Database analysis Application monitoring Processes based on DBA POC-time 2 months Snapshot shows potential Merit can clean and repair Basis for all future work Some References Thank you! For any requests or questions, I’m here to help kjell.jorgensen@meritglobe.com +47 93 05 57 58