UCA Lync Client for ShoreTel
V4.0
Overview
FAQ
UCA
Client
Video
Pricing
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Lync for Less
Lync is changing the business communications
landscape. Around the world, organisations are
undertaking deployment of Lync features to
enhance existing communications systems.
Lync for Less
Users of Lync love the ease of use and the great instant
messaging (IM) and presence (P) that it provides, easy
collaboration with colleagues and customers.
However, there is a perception that Lync is free. Whilst it
does form a free part of many companies license agreements,
to use voice and collaboration features requires buying
“Enterprise” and “Plus” client access licenses (CALs) and
these cost around US$246 per user.
Lync for Less
Most users want the great IM & P that they use but want the
ability to “click to dial” with Office applications and have the
ability to make calls from there devices whilst away from the
office.
Lots of companies already have a robust communication
system and don’t want to spend US$246 per user to upgrade
to Lync, and incur other costs like handset replacement.
How can we achieve this??.......
UCA Lync Client Add-In
The UCA Lync Client for ShoreTel overcomes these problems.
Users can click to dial and their ShoreTel handset will go off
hook and dial automatically (CTI mode), or in SIP mode the
client has a built in soft phone so that users on the move or
using a Bluetooth headset can make calls.
The client does not need the additional CALs thus saving up
to US$246 per user, and it will use all the features of the
existing communication system.
Intro
The Unified Comms Alliance (UCA) Lync® Client
A UC software application which seamlessly
integrates in the Microsoft Lync & Office suite
and is interoperable with ShoreTel.
Major ShoreTel features are implemented within
this plug-in to Lync. It enables CTI (controlling
your hard phone ie. 485, including ShoreTel soft
clients) functionality or a full featured VoIP
softphone with one click. Access to the ShoreTel
call log and directory
Overview
• Seamless integration in Lync/Office/Office 365
• Same Lync “look and feel”
• Voice and HD video enables Lync base client
access license (CAL) only required
• Softphone or hard phone (CTI) mode
• Full presence synchronisation in Lync/ShoreTel
• Access to Active Directory and LDAP directories
• Click to Call
• Instant audio/video conferences with up to 16/8
participants without the need for additional
server
• No Enterprise or Plus CAL required
• Supporting Windows7 & 8 32 & 64 Bit
7
Features
Feature
UCA
Call Log
✔️
Standard Lync Click To Call support out of Microsoft Office/Browser
✔️
Standard Lync Keypad support for dialling phone numbers
✔️
Lync Peer-to-peer Call Support
✔️
Lync Search Rules for resolving Lync contacts based on Phone numbers
✔️
Dialplan/Phone number manipulation support
✔️
Deskphone/Softphone support
✔️
Video/Audio conference support – no participants
Use of native Lync User interface (No Lync UI manipulation)
9/16
✔️
Key Messages
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Same Lync experience
Enables “click to dial” in all Office apps
No Enterprise or Plus CAL required
Works with ShoreTel
Seamlessly integrates ShoreTel with Lync
No need to deploy Enterprise Voice on Lync
Ensures customers “gracefully” transition to Lync
No need for Lync Enterprise or Plus CAL’s saves
$246/user
FAQ
Does the client use RCC?
Do I need CSTA or and Audio Codes
gateway?
No it does not and this feature is being
removed by Microsoft in the next Lync release
(Skype for Business)
No this is not required, we use web services
directly into the ShoreTel
Surely it will need Enterprise or Plus
CALs?
No. All we need is the base Lync license,
Standard CAL
Does it support Office 365?
Yes fully supported, again we do not require
the E3 or E4 license
Is it the same “look and feel” as the
normal Lync client
Yes, there are 2 additional custom/application
windows frame in the application (beside
configuration). The video window (in case
there is a video call) and the call control
window
10
FAQ
What’s needed on the ShoreTel?
We do not require ANY gateways, just the
ShoreTel Web Services SDK loaded on the
ShoreTel HQ/DVM server or a dedicated
server, all of which can be VM Ware virtual
instances
What Lync Client/Servers are
supported?
Lync Server 2010
Lync Server 2013
Office 365
Lync Client 2010
Lync Client 2013
32 or 64 Bit and Windows 7, 8 and 8.1
What about new releases from
Microsoft?
Our policy is that any new OS or client will be
supported within 90 days
11
FAQ
Is it tested and certified by ShoreTel
The testing is booked and the UCA is an
“Alliance Member” of the ShoreTel innovation
network. We have worked closely with
ShoreTel to bring this product to market
How do I buy the client?
The client is sold by UCA which is based in the
UK and Switzerland. We can bill is US$, Euros
or GB£
Can I get a trial license?
We have trial licenses that we can provide a
link to download from
How is it supported?
We expect resellers to take Tier 1 calls from
customers, we provide Tier 2/3 and software
development via our NOC in the UK
12
UCA Keypad
UCA Call Control
• Dialpad field for new call initiation can be
opened just by clicking on the keypad icon
Transfer
Hold
Hang up
Mute
Audio Controls
Video
Keypad
Capex Pricing
• Buying Outright Pricing
– USD 35.00
– EUR 25.00
– GBP 19.50
Support @ 21%
(USD 7.35 annually in advance)
* Support is mandatory
Opex Pricing
GBP
Term*
EUR
Price
USD
Term*
Price
Term*
Price
12
£1.50
12
€ 1.90
12
$2.50
24
£1.25
24
€ 1.60
24
$2.10
36
£1.00
36
€ 1.30
36
$1.70
* Term in months, Pre-Paid and includes support