Avaya 9600 Series IP Deskphones
Key Topics
Business Needs and User Profiles
The Avaya 9600 IP Desktop Series Portfolio
What’s the Business Value?
AVAYA CONFIDENTIAL
Provided under a Non Disclosure Agreement
© Avaya Inc. 2010. All rights reserved.
2
We work today in distributed, virtual, mobile teams
Connecting and Collaborating
In the office, on the road, around the world, down the hall
Poor Communications Impacts Your Business
Frequency with which customer calls are dropped
Calls for which contact or callback numbers
can’t be found
How often could follow-me capabilities
eliminate phone tag
Amount of 3rd-party service costs that could be
saved if conferencing was easier on the phone
Increase in revenue through improved
phone communications
Driving Productivity & Collaboration
9600 IP
Deskphones
 Faster, Simpler Access to Communications Features
 Avaya FlareTM Experience on select models
 Setting a standard in energy efficiency
 Integration with Avaya Aura Communications Services
 Multiple options for every profile of user
Driving Productivity, and Collaboration
AUDIO: Superior
acoustics in the
phone and
handset
ADAPTERS:
• Bluetooth
• Gigabit Ethernet
(phone & PC
• Headsets
• Button Modules
SCREENS: High
resolution monochrome
& color, touch-screens
and, Avaya FlareTM
Experience on select
models
USER INTERFACE:
Context-based menus,
softkeys, feature keys,
navigation wheel,
LEDs, voice commands
Avaya Flare™ Experience for the 9600
Series IP Deskphones
 Outlook Integration: Make a call or
send an IM—scroll through your
phonebook and press the icon.
 Consolidated Phonebook/Call-IM
History: up to six phone numbers for up
to 250 contacts.
 Avaya Aura™ Conferencing via the
Avaya Flare touchscreen interface.
 Instant Messaging: touchscreen
keyboard as well as pre-written IMs
(e.g., “I’m on a call, I will call you back.”).
Available on the 9621G &
9641G IP Deskphone
 Browser: access websites and
enterprise applications.
7
Avaya 9600 Phones Set a Standard
in Energy Efficiency
 IP phones are among the biggest energy users in an IP network,:
up to 80% of the energy consumption.
 Testing by Avaya and Tolly Consultants show Avaya 9600 Phones
use 40 – 60% less energy than phones from other manufacturers.
 Avaya has designed energy saving capabilities into all of our 9600
phones and voluntarily adopted Energy Star Guidelines.
VoIP Network
Energy
Consumption
IP Phones
80%
SIP and Integration with Avaya AuraTM
Open Standards (SIP) & Integration w/ Avaya Aura means:
 Mobility within the enterprise: users can “log in” and get all features and
phonebook information at any phone.
 Presence information about any other user on the enterprise’s Avaya
Aura system
 Hundreds of telephony features delivered by Communication Manager
 Hosted ad hoc conferences (up to at 6 people) plus extended meet me
conferencing) and Instant Messaging
 Manage and monitor all Avaya IP Deskphones using the same tools.
© 2010 Avaya Inc. All rights reserved.
9
User Profiles: A Phone for Every Situation
Walk Up:
For public areas—welcome menu, easy
access to company directory
Everyday:
Casual Users where voice is one of many
communications options
Essential:
Telephone intense customer-facing workers
Navigator:
Agent:
Receptionists and admin support
Contact
10
Avaya 9600 Series IP Portfolio-1
Walk Up
9620L
9608
9601
Everyday
9608
9620L/9620C
9611G
Essential
9670G
9630/40G
9650/C
9621G
9641G
11
Avaya 9600 Series IP Portfolio-2
Navigator
9650/C
SBM24
Button
Module 12
9608
Agent
9650/C
9620L
9608
9641G
12
Avaya 9601 IP Deskphone
 Cost-effective SIP phone
New
•
4-line monochrome display
•
2 Lines with dual red / green LEDs
•
Fixed-feature buttons
•
Built-in microphone and full duplex
speakerphone
•
Compatibility with the same wired and
wireless headsets as other 9600 Series IP
Deskphones, including Bluetooth & DECT™
•
Built in 10/100 Ethernet switch with a port for
a user’s laptop or PC.
•
A red LED on top right provide s an instant
alert for calls, messages, etc.
•
Everyday
Profile
Walk Up
Avaya 9608 IP Deskphone
 Cost sensitive functional phone targeted at
small to large enterprises
 Customers migrating from digital to IP
 Access to 8 lines
 LED buttons on each side of display
New
 Monochrome graphical 8 line display with a
white backlight
 Ethernet interface for LAN connectivity
10/100 Mbps
 Second Ethernet interface 10/100 Mbps
 Headset Interface and Speakerphone
 Supports the new 2 x 12 button module and
the original 24 button module
Everyday
Profile
 PoE Class 1
 G.722 Standards-based wideband Codec
Avaya 9611G IP Deskphone
 Access to 8 lines
 LED buttons on either side of display
New
 Ethernet interface for LAN connectivity
10/100/1000 Mbps
 2nd Ethernet interface 10/100/1000 Mbps
 Headset Interface
 Speakerphone
 3.5” color display with a white backlight
 Integrated Gigabit
 USB Interface
 Supports the new 2 x 12 button module
and the original 24 button module
Everyday
Profile
 PoE Class 1
 G.722 Standards-based wideband Codec
Avaya 9621G IP Deskphone
 Color Touch screen; 4.3” diagonal
display with white backlight
 Supports version of Avaya Flare
New
Experience
 Wideband audio codec to delivering
exceptional audio performance
(headset, handset, speakerphone)
 LAN connectivity 10/100/1000 Mbps
 2nd Ethernet interface 10/100/1000
Mbps
 PoE Class 2
 Does not support button module
Essential
Profile
Avaya 9641G IP Deskphone
 Color Touch screen display
 Supports version of Avaya Flare
Experience
New
 Wideband audio codec: exceptional audio
(headset, handset, speakerphone)
 LAN connectivity 10/100/1000 Mbps
 2nd Ethernet interface 10/100/1000 Mbps
 USB interface
 Integrated Bluetooth *
 PoE Class 2
 2 x 12 button module & original 24 button
module
Essential
Navigator
Button Module
 2 x 12 Button Module
 Two pages with 12 buttons giving a
New
total of 24 available buttons
 New quick-labeling feature button
located under the display
 Dual color LEDs /buttons
 12 row graphical display
 Three 12 button modules can be
simultaneously connected to any one of
the new 9600 Series IP Deskphones
(except the 9621G)
Navigator
Profile
Avaya 9620L/9620C IP Deskphone
 3.45” diagonal display w/ backlight (C=
Color)
 12 Call Appearances or Administrable
Feature buttons
 Full-duplex speaker phone, wideband
handset and wideband headset port
 Flip and Wedge stands
 Contacts: (250 entry) with hard button
 Call log (100 entry) with hard button/LED
for missed call indication
 Ethernet (10/100) line interface with
secondary Ethernet interface
 POE 802.3af compliant class 2 device
Everyday
Profile
 9620C only 1 USB interface, 1 Module
interface, 2 Adapter interfaces
Avaya 9630G IP Deskphone w Button
Module
 3.8” diagonal display with backlight
 Supports 24 Call Appearances or
Administrable Feature buttons
 Gigabit Ethernet device
 Full-duplex wideband speaker phone,
handset and headset port
 Flip and Wedge stands
 Forward button and Application
 Contacts: (250 entry) with hard button
 Call log (100 entry) with hard button/LED
for missed call indication
 Ethernet (10/100) line interface with
Essential
Profile
secondary Ethernet interface POE 802.3af
compliant class 2 device
Avaya 9640/G IP Deskphone
 3.8” diagonal display with backlight
 Supports 24 Call Appearances
 Full-duplex wideband speaker phone,
handset and headset port
 Supports Flip and Wedge stands
 Forward button and Application
 Contacts: (250 entry) with hard button
 Call log (100 entry) with hard
button/LED for missed call indication
 Ethernet (10/100) line interface with
secondary Ethernet interface
 POE 802.3af compliant class 2 device
 G.722 Standards-based wideband
Essential
Profile
Codec
Avaya 9650/C IP Deskphone
 3.8” diagonal display with backlight
 Supports 24 Call Appearances or
Administrable Feature buttons
 Full-duplex wideband speaker phone,
handset and headset port
 8 feature access buttons (Aux shift) – to
access 2nd set of 8 feature keys)
 Contacts: (250 entry) with hard button
 Call log (100 entry) with hard button/LED
for missed call indication
 Ethernet (10/100) line interface with
secondary Ethernet interface
 POE 802.af compliant class 2 device
Navigator
Profile
 G.722 Standards-based wideband Codec
Avaya 9670G
 Backlit Display—6.4in / 16.3cm 4:3 screen
–
Sharper image than expanding
quarter-VGA (QVGA) to larger size
–
640x480 pixels
 Full-duplex wideband speaker phone,
handset and headset port
 Communication Protocol: H.323
 USB Ports
 Gigabit Ethernet
 Bluetooth
 Headset Interface
Essential
Profile
 QoS Support: 802.1 p/Q DiffServ
 POE 802.af compliant class 2 device
 G.722 Standards-based wideband Codec
Why Avaya 9600 IP Deskphones

A better communications experience - increased productivity

User centric design optimized to user profiles

Intuitive, simple-to-use, context-sensitive user interface

Business value and investment protection via open standards

Open standards, modular architecture, phone applications

Acoustically engineered; G722 wideband on all phones

Leadership in energy efficiency