The Public Sector SMME Payment Assistance Hotline

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PRESENTATION TO THE
2012 AFRICA SMME CONFERENCE
27 SEPTEMBER 2012
STELLENBOSCH
By: Kaybee Motlhoioa
Executive Manager:
Corporate Serives
THE PUBLIC SECTOR SMME PAYMENT ASSISTANCE HOTLINE
SUCCESSES, CHALLENGES AND OPPORTUNITIES
BACKGROUND
Introduction
Government mandate to the dti – 2007
The dti- Seda – Hotline Service provider
Establishment of the database – January/February 2009
760 Government Departments, Public Institutions at National, Provincial
and local levels including all municipalities
Launch of the Hotline – 21 September 2009
68% registration on database
HOTLINE PROCESS FLOW
HOTLINE STATISTICS AS AT 14
SEPTEMBER 2012
PUBLIC SECTOR SMME PAYMENT ASSISTANCE HOTLINE STATISTICS
1 April 2009 – 31 December
2011 Total
1 January 2012 – 13
September 2012 Total
Total To Date
Calls Received
25 134
1 372
26 506
Non-payment incidents
logged
6 964
2 028
8 992
Non-payment incidents
closed
4 485
1 332
5 817
R271 084 871
R52 139 855
R 323 224 726
R257 237 783
R19 398 437
R221 142 021
Value of Payments Facilitated
Value of Payments
Outstanding
CHALLENGES
Challenges faced by SMME Service Providers (SPs)
•
SPs not informed of requirements for payment
•
SPs not issued with a PO
•
SPs appointed verbally (fear of reprisals if not done)
•
Requests for additional services/products without proper amendments or variation
orders
•
Invoices forwarded to wrong divisions within the Department or Public institution
•
Invoices lost or misplaced
•
Requests to SPs submitted by e-mail or letter but not followed up by a formal PO
•
Preferential payment of invoices because of contacts within
•
“Mr Signature” refusing to authorise payment
CHALLENGES
Challenges faced by Government Entities
•
Quality of work/goods from SPs
•
Unfinished work by SPs
•
SP continuing with service even after the lapse of the contract period
•
Failure to submit original tax clearance certificates
•
Failure to inform departments of change in company name or banking details
•
Lack of continuity when Government officials are moved from original positions
•
Late submission of invoices – date of delivery vs invoice date
•
SPs claiming VAT even tough they are not VAT registered
•
SPs providing service/products without an official PO
•
SPs asking officials within to cut corners to expedite their payment
•
Piling of invoices by officials to process them in a batch
CHALLENGES
Challenges faced by the Hotline
•
Subcontractors unable to log calls
•
SPs not knowing the unit or division they rendered services to
•
SP unable to provide PO or invoice numbers
•
Lumping of more than one invoice into a single payment request
•
Expectation from SPs to be paid by the Hotline
•
SPs lodging calls against Schedule 2 entities which have been excluded from the
Hotline
•
Inability by SPs to provide the full banking details
•
Turnaround time for calls which have been escalated – SP expectation vs real
turnaround time
HOTLINE
What the Hotline is not..
•
Watchdog
•
Mediator
•
Enforcer
What the Hotline is..
•
Facilitator
•
Evaluator
•
Educator
CONTACT DETAILS
Contact Details for the Hotline
Toll Free No.
08607663729
Fax No.
012 452 1458
Website
www.acall.co.za
E-mail
[email protected]
THANK YOU
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