Business Together as a
Service
Orange Business Services UCaaS global event
23 April, 2013
Unified Communications + “as a Service”
on-demand telephony
integrated voicemail
IM & presence
mobility suite
operator console
unified-communications
features delivered
from the cloud
Web conferencing
contact center
2
Business Together as a Service
agenda

Vivek Badrinath, CEO Orange Business Services
Paris

Evan Kirchheimer, Practice Leader Enterprise Telecoms OVUM –
London

Helmut Reisinger, - Orange Business Services SVP Europe & Russia Moscow

Patrick Romzek, VP Global Market Development, Collaboration Solution
Cisco – Michigan
3
agenda

Pierre de La Bourdonnaye, Executive Briefer, Orange Business Services Frankfurt
4

Yee-May Leong, SVP, Asia Pacific, Orange Business Services - Singapore

Diana Einterz, Head of Americas, Orange Business Services – Atlanta

Orange Business Services multinational customers - Lisbon
Market trends: customer desire
Business
UC
IT
5
Employees
Orange UC strategy
1
2
3
4
6
Cloud :
as a Service model is a must have
Convergence :
between communication services and desktop
Mobility :
available on smartphone and tablet
End-to-end :
especially in cloud, customers need to have
End-to-End SLAs
where? everywhere…
Frankfurt
Atlanta
Paris
data centers
Singapore
our network covers 1,500 PoPs in 160+ countries
7
Business Together as a Service
value proposition
 UC tools
employee
tools
 on any device
 deployed instantly
 pay only for what you use
delivered “as a
 fully managed, secure, quality built in
Service”
 future proof
globally
available
8
 in 6 continents
 in 29 languages today
UC as a Service: Key Findings From
Ovum’s research
Evan Kirchheimer
evan.kirchheimer@ovum.com
April 2013
9
© Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc.
Standard UC, mobile UC and social are priorities
UCC status. Which of the following do expect to have in the future?
81% of large enterprises plan to invest in at least some aspects of UC.
78% have budget to back that up.
10
© Copyright Ovum. All rights reserved. Ovum is an Informa business.
UCC is firmly linked to business process improvement
Which two statements do you agree with most? (Please choose
top two.) “My investment in UCC is based on….”
Business process improvement
Supporting more flexible working patterns for…
Future calculations of increased productivity
Readying the business to increase its agility
Direct savings - reducing current spend levels…
Directly improving sales or service performance
Finding savings in another part of the IT budget…
Supporting key executives with new technology
Making savings for operational units/LOB
Retaining and attracting staff
0
397
350
308
302
292
251
228
222
185
138
50
100 150 200 250 300 350 400 450
It is highly significant that UCC is linked first and foremost to business process
improvement and enablement of flexible working and productivity, as well as
business agility – a real surprise.
11
© Copyright Ovum. All rights reserved. Ovum is an Informa business.
We are moving to a more ‘cloudy’ UC world – 2X
popularity in 2 years
If you are considering new investment in the following in the next 24 months,
which of the following delivery methods would you seriously consider?
Telephony (IP-PBX)
21%
8%
Telephony (Microsoft Lync voice)
Instant messaging and presence
24%
12%
Standard UC (unified messaging, presence,
softphone etc.)
28%
12%
Audio/ web conferencing
21%
10%
Team workspaces and content tools (e.g.
SharePoint)
14%
0%
29%
5%
10%
15%
20%
25%
30%
Global respondents N= variable from 610 to 1033
Dedicated hosted or private cloud
12
31%
13%
• Currently, between
10-20% of UC
applications are
hosted in a private
cloud; in two
years, we expect
20-30%.
35%
• Currently, 4-8% are
delivered via multitenant, public
cloud. In two
years, we expect
8-14%.
Multi-tenant hosted or public cloud
© Copyright Ovum. All rights reserved. Ovum is an Informa business.
13
© Copyright Ovum. All rights reserved. Ovum is an Informa business.
For UC, CIOs tell us that they prefer Telcos to Systems or
IT providers
Telco capabilities are much better
than SIs and local resellers, but in
customer orientation they are
much weaker.
System integrators do not run this
for you. They have a telco behind
them. My opinion is that the telcos
will try to drive this market forward
and to sell this as one product.
14
Equipment makers, SIs and IT
can provide a technical solution
but have difficulties providing a
complete end-to-end service.
You have to have a dialog with the
operators. They provide a service. You
can buy from someone else and they
would be behind there somewhere but
that’s not the way we want to do it.
© Copyright Ovum. All rights reserved. Ovum is an Informa business.
Business Together as a Service : strong European Growth
40 Multinational companies
• 16,000 seats / Europe, ME,
Africa
• Scalable, agile, future proof
15
• 3,400 seats
• Anytime, anyplace
services
• Pay as you grow
• 900 seats
• 3 profiles
(light/Std/Collaborative)
• Flexibility
• Central control and
reporting
Why Cloud Services for UC&C?

The Market is rapidly transitioning to Cloud Deliver of UC&C
Applications

The Drivers of Cloud Services for UC&C - Customers want:
– To eliminate cost and complexity;
– Pay for what they use;
– Drive globalization and Employee Productivity;
– Ubiquitous access and user experience;
– Flexibility consumption model;
– Leverage for strategic advantage.
16
‘Business Together as a Service’
Right Solution, Right Time, Right Partners

Orange Business Services and Cisco – a comprehensive and unique partnership
–
–


‘Business Together as a Service’ is truly Market Leading
–
–
First to market and Most widely adopted HCS service worldwide
Global. Largest Cisco powered IP Network in 172 countries
–
Whole offer - Iaas, Tpaas, Desktopaas, Ucaas - 100% Cisco supported
Together we will deliver unprecedented value to organizations
–
Broadest Collaboration ‘as a service’ solution available anywhere
–
–
Secure and dedicated environment with economics of cloud
Operational excellence and service delivery from Orange backed by innovation, support and architectural leadership
by Cisco.
Elimination of cost and complexity to focus on driving business results
–
17
Strategic Partnership with aligned vision and strategy
18 Year Partnership – Strategic. Global. Expanding for both companies
Let’s see a demo end-user and administrator portals, and end user interface
1
2
3
OBS
datacenters
Business VPN
one secured
access to Orange
Business Services
platform
18
John collaborative
everywhere profile
one admin portal to
easily create,
assign, update or
delete profiles
one end-user portal
to easily customize
his profile
Business Together as a Service
Orange Business Services UCaaS global event
Yee-May Leong
SVP, Asia Pacific, Orange Business Services - Singapore
23 April, 2013
Business Together as a Service
Orange Business Services UCaaS global event
Diana Einterz
Head of Americas, Orange Business Services – Atlanta
23 April, 2013
Important questions from Americas customers
1
2
Reversibility : how to go back to on premise
3
Future proof : customers want to know
4
21
solution if needed? How to migrate to an other cloud
solution?
Integration : how it will be integrated with legacy
solutions
there is a plan for enhancements, and they want
the solution to provide those (Mobility, Social
collaboration)
Quality: & speed of deliver, reliability
Live from Portugal

22
Customer first
impressions
Roundtable Q&A…
First comments / questions from
Orange Business Services
Unified Communications User Group
In Lisbon, Portugal
23
B2GaaS launch
24
Live from Portugal
Program User Group
Cascais
25
Roundtable Q&A…
First questions from Orange Business Services
Unified Communications User Group
In Lisbon, Portugal
26
thanks