Share it with your Students
Campus Briefing Sessions
Introduction
Cathy Lambert
Director of Student & Academic Services
Agenda
NSS and Student Engagement - Cathy Lambert
What Personal Development support students can expect – Cathy Lambert
Student development and wellbeing activities - Veronique Johnston
What’s new in Information Services – Malcolm Jones/Chris Anthony
Update on the University’s 2013/14 Regulations – Caroline Turnbull/Katrina Swanton
New University complaints procedures – Cathy Lambert
Break (15 minutes)
Matriculation and Points Based Immigration update – Alan McLachlan/Moira Munro
Graduate Employability and Stand Out from the Crowd – Veronique Johnston/Faculty
reps
Student Mobility – EU Recruitment & Exchanges
Other Faculty issues – Caroline Turnbull/Arthur Morrison/Brian Webster
Questions and Answers
“We will place the student experience at the heart of
everything we do”
Edinburgh Napier University Strategic Plan 2009 - 2015
National Student Survey results
• Improvements in NSS - Edinburgh Napier scored 84% for the key
overall question 22 (“Overall I am satisfied with the quality of the
course”) compared with 82% in 2012
• Improved, or consistent, scores when compared with results achieved
in 2012 across 22 main indicators
But ….
• Overall satisfaction across UK in 2013 stands at 86%
• Lowest quartile in 2 areas:
– Any changes in the course or teaching have been communicated effectively
– The course is well organised and is running smoothly
ELIR 2011 – areas for development
• Student partnership –sustainability of NSA’s contribution to a
significant range of quality enhancement activities.
• Student Staff Liaison Committees (SSLCs) – progress planned
actions to make SSLCs more accessible to the whole student body,
and more effective in their work.
• Student feedback – take steps to improve feedback mechanisms for
hard-to-reach student groups, as part of the University’s programme of
work to enhance the ‘feedback loop’ more generally.
• Communicating with students – give greater attention to
communicating with the student body on significant institutional
changes which impact directly on students’ learning experience.
Listening to our students …..
Joint NSA/University Student Engagement
Project – student led
School NSA Liaison Officers – to be appointed
Programme Rep Training - from 13/14 Programme Rep training will be
delivered in Schools
Programme Rep Handbook - stronger focus on student engagement,
staff student liaison, partnership approaches, quality enhancement
Advanced Reps and Training - 24 reps (3 per School) and 11 NSA
Student Executive members to participate in advanced rep activities
during 2013/14 and 2014/15. Examples of projects:
• Improving the effectiveness of SSLCs
• Communicating with students and student reps
• Improving participation in the NSS
SSLC guidance under review ….

















Election of programme representatives arranged at the start of the year by programme leader
Staff members of SSLC identified
Students notified of their programme reps and their contact details
Programme reps contact NSA for training and training materials
SSLC dates set: at least one per teaching trimester
Corresponding Boards of Studies dates set about two weeks later
Email or other reminder to programme reps of SSLC dates
Programme reps encouraged to gather queries and issues from classmates
Agenda set and sent one week before SSLC
Minute-taker identified
SSLC is held
Minutes written, identifying actions
Minutes circulated to SSLC
Programme reps and/or programme leader report outcomes to students
Programme leader and/or students progress actions as specified
SSLC report made to Board of Studies
Board of Studies held
Student satisfaction
• Desire to undertake a University wide internal satisfaction survey to
identify issues at a local level
• Centrally coordinate questionnaire to replicate NSS as far as possible
• Further discussion with all Faculties to agree the questionnaire format
• Students to be surveyed in Trimesters 1, 2 & 3 – students to complete
module questionnaire in a number of different classes
• Survey to take place around week 9/10 with feedback in 2 to 3 weeks
• Module leaders to discuss survey results with their students before the
end of the trimester
• Programme teams to discuss common themes arising from the survey
with student representatives at Student Staff Liaison Committees.
……. Closing the feedback loop ……
PDT Enhancement Project
Cathy Lambert
Director of Student & Academic Services
(on behalf of PDT Working Group)
ELIR Report 2011
PDT role was highlighted during the recent ELIR (2011), where
“students confirmed the value of PDT as a support for learning, but
offered a mixed picture of its effective operation, ranging from highly
positive experiences, to delayed or minimal contact with their
personal development tutor”.
ELIR recommended that the University should
“confirm and communicate a consistent institution-wide entitlement
for students in a clearly defined PDT system”.
Current role of PDT is defined as
“The PDT Entitlement Model”
Proactively
following up
student absence
Academic advising
Active
engagement in
supporting
students PDP
working with
students to
write mutually
agreed
references
Actions of PDT working group
For academic session 2013/14:
• Named PDT for all students by academic session 2013/14
• Staff guidelines for good practice in providing PDT support
• Student guidelines for engaging with PDT support
• Improved web presence for students on where to find support
For academic session 2014/15:
• Provision of pastoral care advisors (subject to Academic Board
approval)
Student Development & Wellbeing
Veronique Johnston
Assistant Director
(Student Development & Wellbeing)
Student & Academic Services
New Locations for Delivering
Services
Student Hub
B11, Merchiston
open 8.45am – 5pm.
The following services can be accessed;
• Student Development & Wellbeing teams
• International Support & EU Exchanges
• Council Tax
• Bank and status letters
• ID cards
Centre for Learning and Study
Support (CLASS)
B5 (located next to the library at Merchiston)
Student Learning Advisers offer academic
skill & retention support drop-ins and one-toone appointments.
… increasingly delivering services at Sighthill & Craiglockhart
New Services - Access to info
The student portal: the key route to finding the info that students
need
•
News & Events tab on the Student Portal
https://studentportal.napier.ac.uk/News/Pages/Default.aspx.
• On-line ‘Student Hub
Helpdesk’
• Student info resources
Social media
Twitter feeds:
@supportEdNapier
for the latest News & Events info
@employEdNapier
for part time jobs in and around Edinburgh
Careers Facebook Page
www.facebook.com/EdinburghNapierUniversityCareers
New Services – Moodle resources
• Workshop & events booking system
All Careers, Confident Futures, Student Learning Advice,
Employer Relations open events/workshop programme are
bookable through Moodle. Watch for the staff intranet
announcement.
• Academic Skills Resources
e.g. critical thinking, academic writing,
making sense of feedback. Students can
access & self enrol via the All Courses
button on their Moodle home page.
•
Confident Futures Online.
Continuing trials with off-campus
students.
New Services - Student Development
Careers
• New Faculty Careers teams – more opportunities for
tailored advice and careers education
• I-stop kiosks at all 3 campuses giving access to the
JobCentrePlus database of vacancies
• Assessment Centre facilities available.
• Already used to recruit students to Bright Red
Triangle, ENU Mgmt Training Scheme & Student
Ambassadors.
• Some early student successes with large company
recruitment schemes (e.g. Schlumberger, Standard
Life)
Employer Relations
• Expanded Employer Mentoring programme for
Scottish-domiciled students from wider access
backgrounds. Now includes:
• Students with disabilities
• Students on specific programmes
• Enhanced programme of employer events
• Internships (including SMEs)
• E.g. Santander Universities Internship Programme
New Services - Student Wellbeing
Student Counselling & Mental Wellbeing
• Student Counsellors: More capacity/variety
e.g. Mandarin speaker, mindfulness techniques,
• Mental Health Advisers: Additional specialist support
available during term time.
• Nightline - Confidential listening, emotional support,
information and supplies service. 8pm-8am,
0131 557 4444.
Student Funding– visit MONEY page of student portal
• Discretionary and Childcare Funds:
• New online application process
• Eligible students can apply if their loan is delayed,
towards high course costs or during the holidays
(e.g. if they can’t find work)
• Rest of UK Bursaries: Students from low income families
may be eligible to apply for a bursary of either £1000 or
£2000.
• Care Leavers Bursaries: Up to £1000 available for
students who have experienced the UK care system
New Services – Student Wellbeing
Disability & Inclusion
• Disability Advisers:
• Increased capacity from September.
• Appointments available at Merchiston &
Sighthill.
• Students: contact the team as early as
possible.
• More technology support:
• USB sticks with free and open source
software including ‘My Study Bar’.
• Advice & guidance on how students’ own
devices ( I-phones, I-Pads, Tablets, Kindles
etc) can be used along with relevant and
helpful apps
• Technology Drop-ins and Workshops
available at the start of term.
Useful email addresses
Customer Services
Student Wellbeing
enquiries@napier.ac.uk
studenthub@napier.ac.uk
idcards@napier.ac.uk
studentambassadors@napier.ac.uk
counselling@napier.ac.uk
studentfunding@napier.ac.uk
disabilityandinclusion@napier.ac.uk
Centre for Learning & Study Support Student Development/Employability
CLASS@napier.ac.uk
sar@napier.ac.uk (Student retention advice)
careers@napier.ac.uk
confidentfutures@napier.ac.uk
employerrelations@napier.ac.uk
standout@napier.ac.uk
What’s new in
Information Services
Malcolm Jones
Chris Anthony
Information Services
Induction
• Library tours for undergraduates at all campuses for first two weeks
• Separate tours for postgraduate students
• Induction will be on Moodle for the first time, and will remain visible
with other courses to the student
• Will also introduce the students to LibrarySearch….
LibrarySearch
•
•
•
•
•
•
Our new integrated resource discovery system
One simple search box
Searches across e-resources and other materials at the same time
Available 3rd September
Under development during Phase 2
Classic catalogue and NuinLink remain during the changeover period
Moodle
• Library “bites”, subject guides, and digital literacies assistance
• News forums – research and open access
• For advice about digitisation of resources and linking to e-resources,
contact your ISA
Training sessions for Academic Staff
• Brief survey carried out, to find out most popular/desirable topics:
– Linking to e-journals on Moodle
– Using e-books in teaching
– Digitising resources
– E-resources subject updates
– Creative Commons and free sources for digital artefacts
1 session for each topic, on each campus
And finally….
• If you have any information queries, need advice or guidance, please
contact your ISAs who will be happy to help…
Microsoft Office 2013
Release dates:
•
•
Installed on all student desktop and classroom PCs for new session
Available for staff to install from September 2013
Main differences from 2010:
•
•
•
•
•
•
Look and feel is more streamlined, support for touch screen devices
Applications open on a “landing page” providing quick access to recent files
and templates
MS Visio 2013 included within the Office suite
MS Word can open .pdf files, convert to Word format, edit, save as .pdf
Microsoft website: What’s New in Office 2013
Full details will be published on the staff intranet and student portal
Student Laptop Hire Loan Service
•
•
•
•
•
•
•
Laptops are now available for students to borrow free of charge
20 laptops available at Merchiston, Sighthill and Craiglockhart
MS Office, McAfee, CD/DVD, WiFi
Pre-book a ‘Toshiba laptop’ through the library catalogue
Renewals and returns at the original campus
Standard 7 day loan period
Fines.
•
Full details of our Laptop Loan service available on the student portal
Virtual Desktop Service(VDS)
What is the Virtual Desktop Service?
•
•
•
Provides access to a Windows desktop environment stored remotely on a server, rather
than on a local PC
Host server creates a ‘virtual machine’ simulating the user’s desktop environment
Delivers on-demand virtual desktops
Benefits:
•
•
•
•
•
•
Access our Windows desktop remotely from almost anywhere / any client device
Off campus access to the majority of our Windows desktop applications
Option for peak times, busy PC locations – users may prefer to work remotely
More easily meet the needs of geographically dispersed users / distance learners
A new desktop is presented at each user logon
Updates and additions to virtual Windows desktop can be made centrally
What devices can access the Virtual Desktop Service?
The service supports the following operating systems:
• Microsoft Windows XP SP3, Vista SP1/2, 7 and 8
• Apple Macintosh OS X
Linux
PC
• Apple iOS
• Google Android
Windows
• Linux, Ubuntu
Laptop
Windows
Tablet
Android
Tablet
Android
Device
VMware Horizon View client
Virtual Desktop client:
• A VDS client is required on the end-user device
• Client from your device app store
•
Apple iPad, Mac,
iPhone
Full details of the service will be published early September
Out of Hours IT and Library support
Information Services pilot continuing during 2013/14 session:
•
•
IS support available by telephone or email 24 / 7, 365 days
Out of hours support is provided via the NorMAN Helpline
•
•
IT Support:
0131 455 3000
itsupport@napier.ac.uk
Out of hours NorMAN support: weekdays 17:00 – 08:45 and all weekend
•
•
•
Library support:
Local campus Library
library@napier.ac.uk
During library opening hours, we will answer your enquiries as usual
Out of hours Library enquiries: answered by the NorMAN Helpline
•
Feedback welcome, more information available on the student portal
Virus Scan and Anti-Spyware Software
• Available for home use
• Students and staff
• Free
• Full information and software available from the student portal
Student portal
• Review underway ….
Update on the University’s 2013/14
Regulations
Caroline Turnbull
Assistant Dean – Faculty of Engineering, Computing & Creative Industries
Convenor of the University Regulations Committee
Katrina Swanton
Academic Quality Advisor – Student & Academic Services
Clerk to the University Regulations Committee
https://studentportal.napier.ac.uk/sas/regulations/
Key Changes –
Section D: Research Degree Regulations
•
Re-structured to bring them in-line with Sections A-C with procedural
content stripped out (to be included in a new Research Degrees
Framework for 2013/14)
•
Removal of some Doctoral award titles that have never been used
•
Master by Research assessment no longer requires a viva voce
examination (though examiners may request one)
•
Doctoral students who are required to undertake major amendments
have one year to complete this, regardless of whether or not they require
a second viva.
Key Changes –
Section A: New Regulations
A2.7 – Students on Tier 4 Visa
The University reserves the right to decline, defer or withdraw enrolment where a
candidate has not met the conditions of offer or where they cannot provide evidence
that they have the appropriate immigration status to enable them to enrol as a student.
Similarly, students may be withdrawn by the University where they are determined to
be ineligible under the Home Office rules to remain in the UK.
A10.2.11 – Interface between Conduct Regulations and Extenuating
Circumstances
Penalties imposed as a result of any matter subject to the processes and procedures
detailed in University’s Student Conduct Regulations will only be overridden by
Programme Boards on the basis of valid extenuating circumstances in exceptional
cases
Key Changes –
Impact of approved Programme Design
Guidelines
•
•
The Regulations now permit 20 credit modules to be delivered over two
trimesters
The Regulations now only specify two categories of modules:
–
–
Compulsory
Option
Reference to core modules within the Regulations have been amended to option
Review local communication
•
The requirement to have 40 option credits from the option pool has been
removed
•
Implications for current programme structures?
Key Changes –
New Regulation A4.12: reference to Graduate
Misconduct Procedure
The Vice-Chancellor, acting on the recommendation of the Academic
Board, may rescind an award where it is found that a) the
Programme Board of Examiners made a decision based on
misleading or incorrect evidence or b) that academic misconduct has
taken place following an investigation under the University’s
Graduate Academic Misconduct Procedure
Essentially, graduates of the University may have their award
revoked if it is later found that academic misconduct took place.
Key Changes –
Section B7: FECCI
Changes have been made to Section B7 of the Regulations
regarding the Integrated Master in Science programme
• Students are now awarded a classification rather than distinction
• MSci Programme is now in-line with the MEng programme
Other Key Changes for 2013/14
Changes made to the reassessment regulations (B3.7 and C5.9) to
formalise that students studying on overseas programmes delivered
over three continuous trimesters must be provided with their
compulsory reassessment period within two trimesters of the original
attempt (with a possibility that this may be extended by one further
trimester in exceptional circumstances)
The term ‘Associate Student’ relating to postgraduate student
admission in Section C of the Regulations has been amended to
‘Affiliate Student’.
Key Changes –
Student Conduct and Fitness to Practise
•
The disciplinary regulations have been renamed the Student Conduct
Regulations
•
The Conduct Regulations and Fitness to Practise Procedures have been
separated into two documents to emphasise that the Fitness to Practise
Regulations are a separate procedure and apply to students on specific
courses only (in the School of Nursing)
•
Additional changes have been made to improve accessibility for staff and
students
Key Changes for 2013/14
The full list of amendments is available online:
https://studentportal.napier.ac.uk/sas/regulations/
Please review links/local communication
New University Complaints Procedure
Cathy Lambert
Director of Student & Academic Services
What’s changing?
The Scottish Public Services Ombudsman (SPSO) have
introduced a single Complaints Handling Procedure to achieve
consistency in the way complaints are handled, recorded and
reported by all universities in Scotland.
A new Complaints Handling Procedure comes into effect from 30th
August 2013.
It replaces the existing Student Complaint Procedure.
Any complaint received from this date must be addressed in
accordance with the new procedure.
What is considered a complaint?
The procedure defines a complaint as:-
“An expression of dissatisfaction by one or more individuals about the standard
of service, action or lack of action by or on behalf of the University.”
•
•
•
•
•
•
•
the quality and standard of service
failure to provide a service
the quality of facilities or learning resources
treatment by or attitude of a staff member, student or contractor
inappropriate behaviour by a staff member, student or contractor
the failure of the University to follow an appropriate administrative
process
dissatisfaction with the University’s policy, although it is recognised that
policy may be set at the discretion of the University
What is NOT considered a complaint?
•
•
•
•
•
•
•
•
•
a routine, first-time request for a service
a request under the Freedom of Information (Scotland) Act or Data
Protection Act
a request for information or an explanation of policy or practice
a response to an invitation to provide feedback through a formal
mechanism such as a questionnaire or committee membership will
generally not be treated as a complaint (eg SSLCs)
an insurance claim
an issue which is being, or has been, considered by a court or tribunal
an attempt to have a complaint reconsidered where the Institution’s
procedure has been completed and a decision has been issued
a grievance by a member of staff which is eligible for handling through the
grievance procedure
an appeal about an academic judgement on assessment or admission.
How are things changing?
• The new procedure has a two stage investigation process
before referral to the SPSO:
– Frontline resolution (to be completed within 5 working days)
– Investigation (to be completed within 20 working days)
• All complaints must now be recorded. Previously only
complaints formalised using the University’s complaint
form (CP1) were recorded.
• No longer separate processes for students and nonstudents e.g. graduates, members of the public.
• More challenging timescales - less time for staff to
investigate complaints.
Implications for all staff
For many staff, handling complaints will be nothing new.
However all staff should familiarise themselves with the new
procedures:
http://staff.napier.ac.uk/services/sas/AppealsComplaintsCon
duct/Pages/Complaints201314.aspx
Implications for students
• A short announcement will be published on the Student
Portal during the week commencing 9th September 2013
which will include a link to the information available online.
• Students and their representatives will expect a 5 day
response time to student complaints under the new
procedures.
Break !!!
Update on Merchiston
estates developments
Stuart Carberry
Property & Facilities
Update on current projects
•
•
•
•
Merchiston Co-location project
Window replacement
Classroom refurbishment
Triangle refurbishment
Update on Points Based Immigration and
student administrative processes
Alan McLachlan
Assistant Director
(Recruitment, Admissions & Administration)
Student & Academic Services
Points Based Immigration (PBI) Update
Pre-entry
• Students must meet Home Office Tier 4 requirements:
•
English Language
•
Financial
•
Mandatory ‘credibility’ interviews
Post-entry
•
Ensure UK contact details are up to date
•
Attend Face to Face checkpoint
•
•
w/c 9 September 2013
•
w/c 18 November 2013
•
w/c 3 March 2014
•
w/c 28 July 2014 (Postgraduate & Research students only)
Make satisfactory academic progress
Points Based Immigration
(PBI) Update
Academic Progression
• Pharos engagement checks
• Tier 4 progression board after each Exam Board
Guidance to Edinburgh Napier Staff
• Do not give any visa and immigration advice – refer to International Support
• Authorised absences/Study overseas
• Refer concerns immediately to Tier 4/International Support teams
• Online guidance for staff and students launching soon
Points Based Immigration
PBI Manager - Moira Munro m.munro@napier.ac.uk
PBI Assistant – Maxine Cramb m.cramb@napier.ac.uk
International Support
Team Leader - Louise McClure l.mcclure@napier.ac.uk
International Support Officer, Hannalie Barnard & Cat Morrison
internationalsupport@napier.ac.uk
Student Administration
Matriculation: Authority to Matriculate Form
• Academic qualifications being checked by Admissions in advance
• Authority to Matriculate (ATM) form distributed within Schools as
normal
• Sign-off by Programme Leader of ATM form no longer required
• If no ATM for an individual student – refer them to matriculation venue
Re-alignment of Postgraduate Academic Year in September 2014
• Impacts on PG students continuing into AY2014-15
• Move from 13 week to 15 week Trimesters
• Trimester 1 commences 8th September 2014
• TRI 1 PG Examinations pre-Christmas
The SFC Regional Coherence
Graduate Employability Project
Veronique Johnston
Assistant Director
(Student Development & Wellbeing)
Student & Academic Services
Graduate Employability Project
Successful bid and project plan attracted £898k per year:
– funded for 2 years (to 31st January 2015)
– potentially to 31st December 2015
Aims
To increase the % of students in employment overall
– in graduate level employment in key subject areas
– entering employment within SMEs
To increase number and diversity of students engaging in
student mobility programmes
To monitor and evaluate project impact through baseline
data, metrics and reporting
Project strands
• Strand 1: Enhanced Student Employability Development
• Strand 2: Faculty based Employer Relations Units
(curriculum development)
• Strand 3: Employer Relations Unit (non-credit bearing
work-related experiences)
• Strand 4: Student Mobility
• Strand 5: Monitoring, evaluation, review and
dissemination
Careers: Key Contacts
HoD: Dave Surtees
​FECCI
ENBS
SAFS&L
Lena Bauchop
Elaine Macdonald​
SoM
Lena Bauchop
Steve McLellan​
SoC
SoMT&L
Lena Bauchop
Elaine Macdonald
SEBE
SACI​
Claire Coleman
Anthea Main
Steve McLellan​
Claire Coleman
Patricia Durkin
Anthea Main​
Claire Coleman
Anthea Main
Steve McLellan​
Assessment Centre activity – Sharon Homan
​FHL&SS
SLS&SS
Patricia Durkin
Lyn Kennedy​
SNM&SC
Lyn Kennedy
Elaine
Macdonald​
Visit the
Careers pages
on the
Student Portal
Confident Futures: Key Contacts
HoD: Jenny Westwood
​FECCI
ENBS
​FHL&SS
SAFS&L
Isla McCrone
SACI​
Rosie Doyle​
SLS&SS
Anne MacNab
SoM
April Edwards
SoC
Mark Eyre
SNM&SC
Trish Igoe
SoMT&L
Mo Andrew
SEBE
Trish Igoe
Visit the
Confident Futures
pages on the
Student Portal
Employer Relations: Key Contacts
HoD: Lesley Broadwood
Employer Mentoring
Employer
Events
Jackie Gallagher
Kirsty Robb
Kirsty Summers
For more information:
http://www.napier.ac.uk/business/recruit-students/Pages/home.aspx
Student Mobility (strand 4)
Tell your students about…
EXCHANGES
Go for a trimester
or a year
Tell your students …
…look out for dates of our information sessions / drop-in sessions on the
Student Portal
…check out our web page www.napier.ac.uk/exchanges and find out
where they can go , how it all works, the benefits
to
...discuss with you about appropriate options, and what
do if there aren’t any for their subject area
…bear in mind deadlines and costs – plan ahead!
…remember other students who’ve been there/done
it before are a fantastic resource [and so are you – your
enthusiasm and encouragement are vital!]
…contact European Recruitment & Exchanges Team at
studyabroad@napier.ac.uk with any questions
Need more information…?
European Recruitment & Exchanges Team: E15, Merchiston
Staff intranet:
service depts > student & academic services > international support &
exchanges
Update on Faculty Graduate Employability
strand 2 and other Faculty issues
Caroline Turnbull
Arthur Morrison
Brian Webster
Question and Answers