Get Out Your Calculators Request worksheet by emailing nlawler@braveheartsales.com Some Statistics: 90% of all hiring decisions are made from the interview Traditional interviewing is only 14% accurate More than 30 million people have secured a job by lying on their resumes More Facts Hiring the right salespeople is the first step in developing an effective and dynamic sales force. Therefore, you must have a comprehensive recruiting process that will allow you to seek out top performers. Can Sell Vs. Will Sell A: Can Sell - Will Sell Michael Jordan B: Can Sell - Won’t Sell Sales Imposters C: Cannot Sell - Will Sell “Rudy” (The Movie) D: Cannot Sell - Won’t Sell Can Sell Will Sell Can Sell Won’t Sell A B Cannot Sell Will Sell Cannot Sell Won’t Sell C D Evaluations, Tests and Assessments Psychological Personality Behavioral Aptitude All are misleading for execution. Social basis and adapted. Must draw conclusions from lack of evidence. Traditional 4 Step Process 1). Advertise 2). Collect Resumes 3). Interview - Make offer 4). Hope and Pray Q: Why Are Sales Hiring Results So Poor? The Traditional Hiring Process Doesn’t Work in SALES Step One: Advertise Your Sales Position Most ads are boring and describe the position, and the company. Step Two: Read Stacks of Resumes Resumes Stink … …Like Skunks Resumes are nothing more than “candidate brochures” …probably written by a resume writer. Step Three: Interview & Sell the Offer Salespeople are better at interviewing than you are! Step Four: Hope & Pray The Traditional Hiring Process is BROKEN!!! So What’s the Answer? Hire Stronger Sales that WILL SELL How? Use STAR (Sales Talent Acquisition Routine) 1 2 3 4 5 IDENTIFY FLAWS Your Sales DNA ATTRACT the Right Talent SOURCE USING TOP SITES USE AUTOMATION Sales Talent Acquisition Routine (STAR) 6 7 8 9 10 ASSESS CANDIDATES MORE AUTOMATION THE PHONE QUALIFICATION 1ST INTERVIEW FINAL INTERVIEW STAR Continued 11 OFFER 12 ST 1 1ST 90 90 DAYS DAYS Ramp Ramp up up 13 Success Conditioning Identifying Your Ideal Candidate Although some or all of these criteria may appear very obvious, most companies seldom take the time to properly identify the ideal sales candidate. THIS STEP IS EXTREMELY IMPORTANT! What is the genetic makeup of the ideal, perfect salesperson? Attitudes Behavior • • • • • • • • • • • • • • • Goals Goals Plan Tracking System Forecasting Accuracy Prospecting Discipline Focus & Follow-Up Paperwork Work Ethic Time & Workspace Management • The DNA of a Sales Superstar • • • • Desire/Passion Commitment Accountability/No Excuses Outlook/Self-Esteem No Money Weaknesses Supportive Buy-Cycle (Decisiveness Index) Controls Emotional Involvement (Triggers) No Need for Approval/Bravery Supportive Beliefs High Adversity Quotient Killer Instinct B.A.S.E. The Sales Quotient Skills • • • • • • • • • Asking Potent Questions Effective Listening Skills Early Bonding & Rapport/Relationship Building Creates & Cultivates Referral Relationships Reaches Decision Makers Learns Why Prospects Buy Get Commitments/Decisions Uncovers Actual Budgets Qualifies Proposals/Quotes Environment (Fit) • • • • • • • • • • • • • Experience Competition Pricing Hunting vs. Farming Appearance Management Style Match Sales Cycle (Length) Closing DISC Compatibility Cultural/Values Match Customer Development Model Method of Compensation Product Knowledge The Search: Writing the Ad Component Description Heading Description to get the candidate’s attention. Must Have Your candidate must have these skills and experiences. Should Have Your candidate should have these skills and experiences. Income Requirements The candidate must have previously earned at least this much money. Instructions Include the e-mail to begin automation. The Search: Writing the Ad Important rule of thumb… describe your candidate and their rich history! Your ideal candidate should recognize himself in your description and you will differentiate your ad from the other companies. The Tools of STAR The Objective Management Group sales assessments tools have been validated using predictive validity, the most time-consuming and costly of all validations. The results of the Predictive Validity Study show that 95% of the recommended candidates that were hired succeeded while 75% of the candidates that were not recommended but hired failed. And, in our world, success means still employed one year from hire date and meeting quota. The 5 Minute Phone Screen • • • • Phone Skills Interpersonal Skills Selling Skills Match to Criteria Reality Check There is one reality that we should address here. It is very difficult to interview effectively when interviewing is not a full time practice. That difficulty is magnified when we consider that most managers have not been properly instructed to interview salespeople! Interview (Make It an Audition) To see the real person… don’t make “nice” Put pressure on them 30 – 45 Minutes Use sample questions from the test printout Use the missing info from the resume ○ Are they who they say they are? ○ Is their past success a good predictor of success with you? The First Interview Will they develop bonding and rapport? Will they prospect? How well do they control their emotions? How much need for approval do they have? How are their listening skills? Will they close? STAR Completion It Doesn’t End with the Hiring 11 OFFER 12 ST 1 1ST 90 90 DAYS DAYS Ramp Ramp up up 13 Success Conditioning How To Accelerate and Build a World Class OVER-achieving Sales Team 1 2 3 4 5 DECISION “BE THE BEST” EVALUATE SALES FORCE RAISE YOUR EXPECTATIONS RAISE THEIR EXPECTATIONS HOLD THEM ACCOUNTABLE Questions If you want the Sales Ghosts Calculation Worksheet email Nikki at nlawler@braveheartsales.com If you want to contact me directly: ggordon@braveheartsales.com or 614-396-6544 www.braveheartsales.com Blog: www.braveheartsales.com/blog/ Survey Cards